The consult call was scheduled quickly which was great, but the male nurse didn't seem educated enough when asked about dosages of the item and didn't really come across friendly. Also as many other... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Se mere
Virksomheden har svaret
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Se mere
Virksomheden har svaret
So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Kontaktoplysninger
Australien
- hims.com.au
4,2
God
984 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great support and excellent follow up,
Great support and excellent follow up,
From Both Cindy and Michelle.
26. februar 2026
Uopfordret anmeldelse
Great work By Nat
After some initial frustration l, Nat sorted my issue and updated me.
Opportunity to escalate out of chat assistance earlier would’ve helpful
25. februar 2026
Uopfordret anmeldelse
Very easy to deal with and extremely…
Very easy to deal with and extremely helpful and responded quickly
25. februar 2026
Uopfordret anmeldelse
.The support from the very beginning…
.The support from the very beginning and throughout the journey was outstanding. Clear communication, professional service, and a fantastic overall experience. Highly recommend Pilot.
24. februar 2026
Uopfordret anmeldelse
Easy process to be a part of and very…
Easy process to be a part of and very professional.
Great product, I’d highly recommend Pilot!
23. februar 2026
Uopfordret anmeldelse
Everything has been easy
Everything has been easy from start to current. My products arrive on time and all emails have been advessed efficeinetly and in a frienldy manner.
20. februar 2026
Uopfordret anmeldelse
Easy process
Easy process, helpful supportive staff. I like that the support is available whenever you need it without being inundated with emails and requests for constant updates.
19. februar 2026
Uopfordret anmeldelse
Pilot was the best thing I’ve done
Pilot were excellent. From the moment I started the inquiry through to finishing up the program. I received an amazing support and follow up.
18. februar 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Terrible Customer Service
Terrible experience with Pilot. My shipment has been significantly delayed (over 2 weeks), and it’s obvious they now have a reliance on AI for first level customer service which is causing slower response times.
Once you do get a response from Customer Service, every response is vague "we’re checking with the pharmacy" without any actual substance or follow-up
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Hi Chris,
I am really sorry to hear about your experience.
I completely understand how frustrating that must have been. When you’re waiting on a shipment, particularly medication, you deserve timely responses and transparent communication.
I also hear your concerns about the quality of support you received. Feeling like you’re not being properly supported or kept informed can be incredibly disappointing, and I’m genuinely sorry that this has been your experience. That’s not the standard we aim to provide.
Please know that your feedback has been taken seriously. A member of our escalations team will reach out to you today.
I genuinely appreciate your honesty — it helps us improve and ensure we’re delivering the level of care our patients expect.
Warm regards,
Ielle from The Pilot Team
I am feeling great…
I'm getting really good results and I'm not even feeling hungry. The pilot team is available if I require any help at anytime.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Thanks for the review! We have it goes well. Please reach out if you need any support with the treatment.
No hesitation to recommend!
I had a terrible experience with a different provider, and I felt a bit nervous about the whole experience of going with someone new. However, I cannot speak highly enough of Pilot; they’ve exceeded my expectations. Deliveries always on time, super responsive customer service team, and really easy to make appointments.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Hi Carla,
Thank you so much for your review!
It's great to hear that you're finding convenience in the service.
All the best,
Moiz
Pilot Team
So far I've lost 14 kg and 14 cm off my…
So far I've lost 14 kg and 14 cm off my waist after 10 months on the program. I'm wrapped with the much healthier me. The program has been well suited to me and the support is great.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Hi Belinda,
Wow that's amazing. Wonderful to hear that the weight program has helped. Kudos to you for all the hard work that goes along with the results!
All the best,
Moiz
Pilot Team
It works
It works. I've lost 13kg in 6 months. I've always had trouble with my weight but this very effective.
The only thing is,
it is expensive and I may have to stop.
Team from Pilot are always there to answer any questions or help with any dramas.
If, like me you have had trouble losing weight, give it a go.
1. februar 2026
Uopfordret anmeldelse
Sent incorrect prescription dosage
Sent incorrect prescription dosage. Complaint handled promptly and well.
3. februar 2026
Uopfordret anmeldelse
Pilots the best what more can I say 😀
Pilots the best what more can I say 😀
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Thanks so much for the 5 stars, we really appreciate you taking the time to leave this review.
Glad to have you with Pilot 😀
excellent customer service 10/10
I was so happy with the level of service I just got over the last week - the customer service team helped me remedy an order and got things back on track. Thank you team
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Thanks so much for the review, we really appreciate it.
Glad to hear the team could get everything sorted and back on track for you. We’ll be sure to pass this on to them!
Cheers,
Moiz
Pilot Team
Working product with real results.
Working product and real results. Easy, customer-friendly platform. Quick response to queries and excellent communication.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Hi Oxana, thanks for taking the time to leave this review, we really appreciate it.
Great to hear you’ve found the platform easy to use and the communication helpful. We’re glad to have you with Pilot.
All the best
Moiz
Pilot Team
Great service. Good price.
Amazing. Easy. Professional. It doesn't feel like you are being robbed like most doctors visits.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Thanks for taking the time to leave us this review, we’re really glad you’ve found the experience easy and professional.
Feel free to reach out to us anytime for support.
Best,
Moiz
Pilot Team
Quick and efficient services
Quick and efficient services, which can be trusted.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hims Australia
Hi Mannie,
Thanks so much for taking the time to leave this review. We’re really glad you’ve found the service quick and efficient, that’s exactly what we aim for.
We appreciate the support.
Cheers,
Moiz
Pilot Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.