The instructions to assemble the item were incorrect (the diagram showed screw holes etc in the wrong place), but more importantly, the product arrived without two key parts: the worktop of the v... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We ordered our internal doors from Heze Furniture. As we live in Scotland, we didn’t have the opportunity to visit the store in person, so we were initially a little hesitant as it was a signi... Se mere
Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... Se mere
We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.
Kontaktoplysninger
Little Fields Way, B69 2BT, Oldbury, Storbritannien
- 01214487030
- office@heze.co.uk
- heze.co.uk
4,3
Fremragende
153 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer service and very helpful
Good customer service, very helpful with any queries and fast delivery. The furniture is of good quality, we got a solid oak dining table for a very reasonable price
31. januar 2022
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Thank You <3
Impressed with the service, communication and product. Exceeded expectations on all counts.
I ordered a shoe cabinet. It was advertised at a lower price than other sites, and it was in stock, unlike almost all other sites. I was reticent to order, but they answered the phone immediately - specified a 2-4 week lead time, but it was delivered 10 days later within the time quoted. Impressed with Heze, Monika and the Fever product which is of higher quality than I'd have expected.
3. december 2021
Uopfordret anmeldelse
If I could leave a zero I would
If I could leave a zero I would. Absolutely shocking customer service. I purchased an item online, on receipt the quality was so poor I returned the item in the original packaging, item only out of the box 5 minutes. They acknowledged it had been returned, but said it was damaged, it most certainly was not it went back as it arrived. After some disagreement I agreed to accept a partial refund against my better judgement. They then said their system did. not allow for partial refunds and then promptly closed the return down then ignored me. I have since taken this case to my payment provider who has not had a response from them either. Yesterday the table top arrived back at my house but without the legs!! I will continue to fight for my refund, totally disgusted
11. november 2021
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Dear customer, I am so sorry to hear that you are not happy. Unfortunately there have been some misunderstanding. We agreed the refund and processed it straight away. But then eBay has come back that you opened another case with your card provider and they have to wait for their decision. We all explained that on eBay to you with the proof. I wish we could do anything for you but we simply cannot. The system has recently been changed on eBay and there are some problems with it. Please contact eBay and your card provider for more details because we do not keep your money. I hope it will be resolved shortly, we will keep chasing eBay from our end. Kind regards, Heze Ltd
Piotrek
I ordered a custom-made sofa bed Belluno. I am very happy with the quality and prices. Also, the service is very helpful and professional. Fully recommended.
19. juli 2021
Uopfordret anmeldelse
I’ve ordered just a single sink ( I…
I’ve ordered just a single sink ( I know a small purchase) I ordered it on the 6th July and am still waiting for it I paid £55.00 for delivery on a economy service 3-5 working days my last 2 emails have been ignored I’ve asked for my delivery charge to be paid back to me no response from Monika would like to know what my rights are PLEASE help!!!!!!
16. juli 2021
Uopfordret anmeldelse
Top rate service
ordered my Junona line kitchen on Ebay at 10.30pm. Less than 1 hour later received message it could be delivered the next morning By 11.30am it was delivered by a very pleasant driver.
2. juli 2020
Uopfordret anmeldelse
Perfect quality furnitures
Perfect quality furnitures. My new sofa is just beautiful. Thanks guys.
24. maj 2019
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Thank you
Very good quality
Very good quality, great deals, overall friendly service...
24. maj 2019
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Thank you for your review
Lovely sofa and dining table/chairs
Lovely sofa and dining table/chairs. Reasonably priced and delivery was quick. Very happy with our purchase. 5+
23. maj 2019
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Thank you
Great furniture shop.
Great furniture shop.
Firs shop in UK where I found that good quality of asserted stock.
Impressive choise from few catalogues.
Very friendly and advisable team at shop.
Possibility to change sizes of standard sofas etc.
Delivery and assemble :)
Honestly recommend.
23. maj 2019
Uopfordret anmeldelse
Besvarelse fra Heze Furniture
Thank you so much
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