Heze Furniture Anmeldelser 

The instructions to assemble the item were incorrect (the diagram showed screw holes etc in the wrong place), but more importantly, the product arrived without two key parts: the worktop of the vanity and the screws to connect the vanity to the wall. We contacted customer service who sent out another top. When it arrived, it arrived cracked. When we tried to order a second replacement, the top was out of stock so it’s left us with a vanity unit without a top to sit our standalone sink on, rendering the vanity absolutely useless.
The product (the part that we received) is otherwise good quality and looks nice (hence 2 stars).

Customer service did not offer a sincere apology nor any reimbursement for the issues - we now have a cracked top we need to dispose of (will have to go to the tip) and we paid for an item that is incomplete.

Item ordered was the 1 Flow 1 Door Fluted Bathroom Vanity Cabinet with Worktop 40cm - Gold Craft Oak.

I highly recommend Heze kitchen furniture! We are very happy with both the quality of the furniture and the whole service. A special thank you to Edyta, who was incredibly helpful, patient, and dedicated. She explained everything clearly and helped us choose solutions that perfectly suited our needs. It was a real pleasure working with her. Thank you, and we definitely recommend Heze! ⭐⭐⭐⭐⭐

We ordered our internal doors from Heze Furniture. As we live in Scotland, we didn’t have the opportunity to visit the store in person, so we were initially a little hesitant as it was a significant investment. However, they were the only supplier we found offering the proper European-style doors we were looking for.

Joanna was absolutely fantastic throughout the whole process. She was extremely helpful and patient, sending us lots of photos and videos and even posting colour samples to us. This made such a huge difference and gave us much more confidence in making our decision remotely.

We chose the MARS style in Bianco, and we honestly couldn’t be happier with the doors we received. They are beautiful, exactly what we wanted, and the quality is excellent.

Joanna also helped us with the measurements and advised us on which door sizes we needed. Everything arrived exactly as required, and our joiner had no problems at all installing them.

Thank you so much, Joanna, for all your help and excellent customer service. We are absolutely delighted with our doors and would highly recommend Heze Furniture to anyone looking for beautiful, high-quality European-style internal doors. A fantastic service from start to finish!

I recently ordered a sofa from Heze, and I couldn't be more impressed with the entire experience. The quality of the sofa exceeded my expectations, it arrived in perfect condition, and every aspect of the service was outstanding.
I would also like to give special recognition to the delivery driver, Lucian. Although the delivery was a one-man kerbside service, he noticed that I was unable to get the sofa upstairs to my flat and kindly went above and beyond to help me carry it inside. His willingness to help made a huge difference, and his professionalism and kindness were greatly appreciated.
Excellent product, exceptional customer service, and a fantastic delivery experience from start to finish. I would highly recommend Heze to anyone looking for high-quality furniture and outstanding service.

This lady Edtya, has been amazing, she designed my wonderful kitchen, she was very communicative and supportive throughout the whole process and made the experience stress free

Absolutely fantastic service. Dealt with a lovely lady named Edyta. Turned up unannounced but the team made time for us. The kitchen quality is fantastic. The same price kitchen from B&Q is poor quality. I ripped my old kitchen and wanted to save some cash by doing the work myself. I doubled the amount of cupboards and was supported all the way by Edita who did the full lay out drawing on computer for me. She kept the cost down and I got all of my units, cupboard etc for £1850. I’ve nearly finished fitting it and it looks fantastic. I went with white gloss and I it looks fantastic. I can’t thank Heze enough. Even the delivery guy helped me unload the lot into my house. If you like DIY and want to save thousands on labour, Heze are worth a call. Kitchens are not that hard to fit. Order to delivery from Heze was two weeks.

Outstanding customer service, great product and very quick delivery!

Customer service of this company is second to none. Asia/Joana was super helpful when I ordered the wrong size bed. Nothing is too much trouble as staff is solution oriented no matter the issue. I wanted a collection that was not on their website and hey presto they made it possible.Responses are speedy and thorough. attention to detail is great and they keept me informed every step of the way. I wish every company was like this.

Excellent service from start to finish, done 2 kitchens for the customers which I purchased from HAZE 3d plans and design at no extra cost just a nice touch!
Definitely will do more business with HEZE . Also Edita was outstanding and so professional with all the questions I had answered phone even on her holidays Fantastic!

If I could get zero I would! Firstly my order was delayed by about a month.. I received 10% compensation which I had to negotiate. The bathroom under sink unit I purchased is poorly made, it’s cheap MDF chipboard which swells with usage and soaks up water. Not fit for purpose. Definitely shocked about the quality, I expected more, it being made in Poland. Not worth £150. The only thing I can’t complaint about was the lady I dealt with on email.

Great quality kitchen, great service!! Edyta and the team were brilliant.

Im so great full I was able to get my kitchen after so much years, I really couldn’t afford Wrens kitchen and was recommended Heze. Edyta was wonderful help with all my inquiries and made sure I was happy. Very happy customers

I purchased the Flow 2 Drawer Standing Bathroom 60cm Vanity Cabinet with Basin – Cashmere in July 2025. Shortly after installation, the edges of the unit began swelling, showing that it is not moisture resistant and is completely unsuitable for a bathroom environment.
I raised a warranty claim and was sent a replacement unit at the end of October 2025. Unfortunately, the replacement has failed in exactly the same way. This clearly isn’t a one-off batch issue — it’s a badly designed product made from poor-quality materials.
Despite this, Heze has now refused my second warranty claim, blaming the installation rather than accepting responsibility for a clearly defective product. I have paid for installation twice at my own expense, only to be left with another failed unit.
The customer service has been extremely disappointing and dismissive especially by someone called Kinga. Being told the fault is mine after two identical failures is unacceptable. This product is not fit for purpose, and the company does not stand behind what it sells.
I would strongly advise against buying this vanity unit or purchasing from Heze at all

Super obsługa (specjalny uklon dla pani Asi z dzialu sprzedarzy drzwi...)..drzwi voster bardzo ładne i solidne...cała transakcja od zamówienia po dostarczrnie przebiegła bardzo płynnie...polecam heze w 100%...

Ordered the Dalia bathroom set , was unfortunately damaged once we tried to assemble this was out of line and was too big for the big for the space ordered. Contacted Heze via email and over the phone, however they were unwilling to even offer a replacement or an alternative and did not want to also provide a refund. I offered to bring back the items to them directly however the man on the phone was very unhelpful and seemed like he did not want to lose £400+ on this set. This is appalling service and very disappointing overall bad experience was referred from b&q however will definitely not be buying from here again absolutely disgrace . I’d rather go to ikea where they will look after you properly like a customer should have been.

Great support and service
The kitchen was very well made and delivered quick. When I had some questions or issues Edyta was excellent on providing support and great customer service. Would definitely recommend 😊

Good quality kitchen, I highly recommend it, of course very nice and professional service

Similar experience to below customer.
Ordered TV stand to be delivered between 7-10days. No correspondence so chased up at day 10 to discuss dispatch.
Advised would be discharged later that day. Still no correspondence near to shop closing so called again to find out why no tracking received. I was advised there had been a delay from shipment from Poland and was guranteed it would be with Heze 5 days later and immediately dispatched to myself first thing Monday morning. I was offered £35 discount for inconvenience. No explanation as to why I was told it would be dispatched that morning if not even available.

Called first thing Monday, was advised furniture would now be there the following week (another 7-10days). Offered £60 discount to continue with purchase.

Immediately cancelled order and requested refund.
Clearly using delay tactics for furniture they don’t know will be arriving.

TV unit was supposed to be delivered between 7-10 working days from ordering. A month later and all I can say is this company's customer service is terrible.

Item was delayed in arriving at their depot - no communication provided. Ignored our emails, ignored the contact us forms, couldn't get anyone on the phone. Eventually gave us £30 refund as an apology and a promise that it would be delivered 'next week'. A week later we had to chase again, no return communication and ended up raising a dispute with my bank. Eventually got through to them and was told 'another week'. Cancelled and still waiting for a refund.

Worst furniture company we've ever used.

When choosing & designing my kitchen I received from Edyta a very professional & personal to my requirements experience and was completely satisfied & confident in our final decisions. I expressed my desire to receive the Kitchen quickly & Edyta went to every effort to ensure that this happen. I have received my kitchen today which took 7 working days for delivery. Absolutely excellent service. Porta - the delivery driver was very friendly & notified of estimated arrival time & it arrived on time as he stated. I haven’t obviously put the kitchen together yet, but I am more than confident that it will look beautiful.