Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Se mere
Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering... Se mere
Ordered a helmet and larger cheek pads in separate orders. Sent my measurements to someone at Hedon to verify, but it was still a bit big. So ordered the cheek pads. Both are amazing beautiful qua... Se mere
Virksomhedsoplysninger
Om Hedon
Skrevet af virksomheden
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Kontaktoplysninger
Storbritannien
- 01895443074
- aftersales@hedon.com
- hedon.com
4,4
Fremragende
587 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 63 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I needed to replace my Heroine Racer 1…
I needed to replace my Heroine Racer 1 that I purchased in 2018. Initially I thought I would try something different and bought from a competitor - cheaper and I felt a decent lid. However I realised my error which turned into an expensive one as I have now bought a new signature black heroine racer 2. The comparison with more mainstream helmets is stark - the comfort and field of view is exceptional and in every detail you see where the extra couple of hundred £ has gone. They are expensive but in my view are worth the money for many years of use. The racer 2 is quieter vs the 1, lighter and the new visor functionality an excellent upgrade. Also to note they come up bigger (i have a 59cm head and was an xl but am a large in the racer 2). Great service from Anne after a hiccup with delivery.
14. august 2025
Uopfordret anmeldelse
Fantastic helmet design
Fantastic helmet design. Super fast delivery. Great customer service. Recommended
14. august 2025
Uopfordret anmeldelse
Parfait MALLE !!
Que dire, si ce n'est répéter la qualité du produit, du choix des matériaux, de la peinture pour cette série limitée MALLE, toujours et encore sont au rendez-vous. Se sera mon second casque en 3 ans, et je trouve sincèrement que vous faites toujours de mieux en mieux.....
28. juli 2025
anne was great!
28. juli 2025
Disappointed of Hampshire
Hi,
I thought that I would buy one of your helmets to see what they were like.
The first helmet I ordered turned out to be unavailable in the size you had advertised. After some correspondence I changed the order, with your agreement to a helmet in XXL. When the helmet arrived, you described it as XL, XXL. Odd.
When I looked at it, it looks like a small.
Anyway, it seems the time has run out and you have managed to unload what I presume is a surplus size on a customer who wanted one of your helmets.
I am considering my options.
Alan Marshall
22. juli 2025
Besvarelse fra Hedon
Dear Alan,
Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed, especially as we were in ongoing contact to try and make sure you received a helmet you would be happy with.
From our records, your original order was for a Hedonist Zinc in XL, which unfortunately was out of stock in that size. We explained that the largest size we offer in this model is XXL and also suggested other options. You initially considered the Made-To-Order version but later requested to switch to a different model, the Heroine x Bike Shed in XXL — which by then had sold out. We then provided you with the list of remaining XXL helmets in our Last Chance Sale, and you selected the Hedonist Signature Black XXL.
We updated your order accordingly and shipped it on 23rd July at no extra cost as a goodwill gesture. Upon receipt, you kindly acknowledged that our customer service was “fine” but said the helmet felt too small and that you would give it to your grandson. We immediately followed up asking where the fit felt tight and requesting your head measurement so we could recommend a better option or arrange a return/exchange within the 14-day return period.
On 28th July and again later, we sent reminders, and your last reply advised you were still “trying to find a tape measure” and hadn’t yet tried the helmet on. Unfortunately, we didn’t hear back after that, and the return period has since passed.
That said, even though we are now well beyond the return window, we would still be happy to make an exception on this occasion and arrange an exchange out of goodwill. If you’d like to take us up on this offer, please reply to our Customer Services email so we can help you find the right fit.
Kind regards,
The Hedon Team
Fantastic product
Fantastic product, of the highest quality and beautiful packaging. Fast and clear delivery method.
28. juli 2025
Quality products and that the company stands by quality.
Great products from Hedon, very reliablw company.
23. juli 2025
Best helmet on the market
Best helmet on the market - this is my 2nd and either one exceeded my expectations. Pity though that we have to pay the extra taxes on the continent.
28. juli 2025
Awesome company!
27. juli 2025
Really happy with my custom Hedon…
Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanship. It looks great and fits perfectly. Definitely worth it if you want something unique and high quality.
4. august 2025
Uopfordret anmeldelse
Very helpful there for the customer on…
Very helpful there for the customer on a personal level great to deal with
23. juli 2025
Great helmet and great service
Great helmet and great service. Was dubious about spending this sort of money on a helmet but I must say it’s worth it. I’ve owned all brands of helmets including Shoei and Arai and I must say this is hands down better.
I was worried about noise (Heroine Racer 2) but I needn’t have worried, by far the quietest helmet I’ve worn. Also, it’s a pleasure to wear, light, comfortable and in addition, it looks great.
I would highly recommend, if you’re considering one, stop and buy!!
23. juli 2025
I like this helmet very much
I like this helmet very much. I am relatively small and it does not make me look too big. It is also comfortable to wear. It may be a little hot in the summer.
22. juli 2025
The gloves I bought didn't fit me…
The gloves I bought didn't fit me correctly. Great comms from Hedon about this and accepted the gloves back and a swift refund. Great service.
22. juli 2025
Communications are poor.
Communication is the foundation of good business. I have a few products and have been trying to enquire about a bespoke helmet but unfortunately my enquiries have gone unanswered.
Such a shame. Product is fantastic. Customer service well below par.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Hedon
Dear DV,
Thank you for your feedback and for being a loyal Hedon customer.
We're genuinely sorry to hear about your experience trying to enquire about a bespoke helmet. Unfortunately, we’re only able to see initials on this review and do not have a full name to trace your communication. Based on the date you mentioned, it’s possible that your reply went to an old or previously closed ticket, which may not have reached our Customer Services team.
We aim to respond to all enquiries within 24 hours, often on the same day. To ensure we can assist you promptly, please send a fresh email to aftersales@hedon.com and our team will be happy to help you with your bespoke helmet enquiry.
Warm regards,
Hedon Customer Services
I am still awaiting a returns address…
I am still awaiting a returns address for my order. This company openly breaches distance selling law and cannot be trusted.
Please honour your legal requirements and supply the details required for my return.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Hedon
Dear Brian,
Thank you for sharing your feedback, though we’re sorry to hear you’re disappointed.
Your order was placed during our clearly advertised Sample Sale, which offers exclusive discounts on limited pieces that are marked non-refundable. This condition was stated both on the product page and in our return policy at the time of purchase.
We would like to clarify that your helmet was not faulty or misdescribed — it was exactly as shown and described, and sold in perfect working condition. As such, it does not fall under the scope of the UK Consumer Rights Act for mandatory refunds.
Despite this, we proactively offered you an exchange or a voucher out of goodwill, options that go beyond our stated policy, in an effort to resolve this to your satisfaction.
We value our customers greatly and always aim to provide transparent service. We're still happy to assist with an exchange or credit note should you wish to reconsider.
Kind regards,
Team Hedon
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