Lightnet Anmeldelser 595

Chloe Gilchrist/ Support at Lightnet,
I am sending this email with a high degree of dissatisfaction regarding my service
Despite a clear understanding of what my contract includes I have been unable to reach mobile numbers from my landline
I called this morning and spoke with someone called Danny Dammatis, who was anything but helpful. He started talking some nonsense about needing an XX Euro contract to make mobile calls and I reminded him that I had just spoken with you last week to renew my contract and so I knew I had 300 minutes to landlines and mobile phones. Danny then acknowledged the length of my customer relationship with Lightnet and informed me he was logging this call and that someone will get back to me. Please confirm if this Danny is a real person or an AI generated support agent.
He refused to connect me with a manager or to a customer service agent. He also wanted me to answer some questions, one of which was if I could make calls to landlines...How very strange since I was calling him from the very same landline. Is this normal for your support team not to use some initiative instead asking rhetorical questions?
Since then I have placed a total of 5 additional calls to Lightnet hoping that I could reach someone else like Stephen or Mark or Carl with no success. I am kept on hold and then told no one can help me by an automated system.
After dealing with your company with such loyalty for 15 years, the least I could expect is that you honor your service contract and not have to deal with maintenance support people like Danny
Please let me know immediately how this problem should be solved or if I should take my business elsewhere.

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Great customer service and never goes down. If they do maintenance they always text me to say that.

I've used lightnet for over 10 years. They are faultless in their service. We are a household of college students, teens and juniors so the demand for internet connection is huge. We can all clearly remember any time the internet was down because it's so rare!! Customer service is always prompt, professional and polite. I don't think I'll ever change provider. I can't recommend lightnet highly enough. Totally trustworthy and excellent quality service.

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Superb service and technical support at all times. High quality broadband. Lightnet is the best service provider I have ever dealt with.

Easy and Pleasant Transaction.
Delighted to renew my Internet Contract with a Customer Friendly Company, which delivers a Quality Product.
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I renewed my contact...very simple process. I saved money by signing up for 18 mths. I also had a technical query, I got response & fix in less than 5 mins. Its a great service, I would highly recommend lightnet.

I have been dealing with Lightnet for many years and find them exceptional to deal with. They are always easy to contact & very helpful. The service they provide is ideal for what I need and great value for money. Mary.

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As always a pleasure to deal with.

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Professionalism and knowledge from all staff in their specific area of work
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Prompt reply should I need to contact Office
Value for money
The personal touch in thanking us for continued business on a on going basis makes us feel appreciated

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Great service as always. Lightnet respect reward their costumer’s loyalty.

Very responsive customer service and support teams. Issues have always been dealt with quickly and efficiently.