Contacted heatzen online and within a week I had surveyor round a new boiler, vents & loft insulated immediately. Jimmy & his team were fantastic making it a smooth, fast installation of the boiler... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had Jimmy and Billy installing my central heating/boiler. These guys are very professional and hard workers. I was explained exactly what will be done and how long it will take. Any mess was... Se mere
Virksomheden har svaret
If i could give 10+ stars i would, from the very start Jimmy and Billy have been absolutely amazing, im sure we were the worst disorgansied house they have ever seen, however they were nothing but hel... Se mere
Virksomheden har svaret
All very professional and friendly guys, kept us updated with all the going on while the boiler was being installed, jimmy and billy were amazing! Thank you guys! Highly recommended
Virksomheden har svaret
Virksomhedsoplysninger
Om Heatzen
Skrevet af virksomheden
Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..
Government Funded ECO4 Boiler Replacement
Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.
Free Boiler Grant
If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant.
First Time Central Heating
UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost. Free First Time Central Heating Free Boiler Repalcement GrantApply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.
Visit our Website
Kontaktoplysninger
Unit 1 Admiral Business Park 73 Cawdor Street , M30 0ZW, Manchester , Storbritannien
- +441615210099
- info@heatzen.co.uk
- heatzen.co.uk
4,8
Fremragende
299 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cowboy company I am reposting my review…
Cowboy company I am reposting my review as they had it removed. They came out to install a boiler and the work was horrific nothing but issues and poor workmanship. Several complaints to Zoe in customer service about a leak that damaged my floor that they still have not had the decency to repair. Again I will post messages to prove the radio silence I have had and compete disregard for customers properties or taking any account for liability. Avoid like the plague they are just after grant money and couldn’t give a monkeys about your property.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi,
Thank you for your review. At Heatzen we take customer feedback very seriously and always aim to provide a high standard of workmanship and service, which is reflected in the large number of positive reviews we have received.
With regard to the concerns raised, it was never established that our engineers caused the damage to the flooring. Nevertheless, as a gesture of goodwill and in an effort to resolve the matter, we arranged and covered the cost for a flooring company to attend your property and carry out the repair.
Prior to the visit, the materials were confirmed with you via text message.
However, when the installers arrived on site, you declined the agreed materials due to a change in preference regarding the colour and requested that the work area be extended beyond the originally discussed section. As this additional work was outside the scope of what had been arranged, the installers were unable to proceed and had to be called back.
We are disappointed that despite the substantial work carried out at your property, which improved its overall condition, and our decision to go above and beyond to assist with the flooring issue as a gesture of goodwill, you have still chosen to leave us a negative review.
Should you wish to discuss the matter further, we remain available to do so directly.
Kind regards,
Heatzen Team
Heatzen were very good company to deal…
Heatzen were very good company to deal with and the installation team Luke and Ky did a fantastic job installing my new boiler.there was a problem with the existing gas supply when they found it was leaking but overcame the problem in a very professional manor.
Very hard working and efficient team.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Graham,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Very happy With work the gas engineers…
Very happy With work the gas engineers have done friendly hard workers
All good
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Sally,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and Tom done a fantastic job
Jimmy and Tom done a fantastic job
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Sarah,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and Tom installed central heating
Jimmy and Tom installed the heating, explained what they were doing. Job well done
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Andrew,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy Adam and Tom have been very…
Jimmy Adam and Tom have been very efficient with a big job nothing was too much trouble. Thank you 🤩
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Amy,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Turned up on time explained everything…
Turned up on time explained everything to be done, worked nonstop did the job in a day. Back boiler removal and water tanks. Very respectful of my home cleaned up very well.
Really nice couple of lads, very happy with the job they have done.5 stars
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Luke and Ky installed a central heating…
Luke and Ky installed a central heating system for my Mother. They were very friendly, very efficient and very, very tidy. They worked around my Mum who was bed bound and were very careful. I am very impressed and would highly recommend them.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Brian,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
System conversion
Curtis and Max came to do a system convention which was a very unique experience that truly showed how important it is to have individuals who have the skills and ability to compete a task with efficiency, speed and quality. Highly recommend them for any job because of how they work and maintain a clean environment and have great customer service.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Shameem,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Excellent job thanks jimmy and Tommy
Excellent job thanks jimmy and Tommy
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Victoria,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and Adam were top notch
Jimmy and Adam were top notch . Explained everything and helped where needed. Would fully recommend to anybody who’s lucky enough to get these 2 installers
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Matt,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and adam where very professional…
Jimmy and adam where very professional and helpful right from the start explained everything well and carried out the work quickly and efficiently and we would not hesitate in using there services again.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Gary,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Adam and Jimmy first class service all…
Adam and Jimmy first class service all work done in 1 day couldn’t ask for any more very professional.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Adam,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Adam and Jimmy
Adam and Jimmy, lovely guys and work completed was good
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Claire,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Adam and jimmy were brillant from start…
Adam and jimmy were brillant from start to finish very very polite and very respectful a pleasure to have in the house
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Linda,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy was very professional and…
Jimmy was very professional and provided excellent service, the work was also very well done and done to a great standard.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Noel,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Not a Positive Experience - Caution Advised
Review of Heatzen – Caution Advised
I did not have a positive experience with Heatzen, and I would urge others to proceed with caution.
I was initially contacted by Heatzen regarding eligibility for an ECO grant boiler. Before any visit, I provided a photograph of my existing system as requested, and I received written confirmation from Heatzen (the day before the visit) stating that I qualified for an ECO grant boiler. My EPC rating was therefore already known to them in advance.
Despite this, one individual who described himself as a “surveyor” travelled a considerable distance (from Manchester to Devon) to visit my property. This immediately struck me as unusual, given the distance involved. During the visit, he took a few photographs but did not carry out anything that could reasonably be described as a proper survey. I have previously had legitimate surveys conducted, and this visit bore no resemblance to that process.
During the visit, I was told that I needed to provide copies of personal documents (including bank statements, council tax bills, and proof of ID) for their “compliance team,” and I was told that the grant would not proceed unless I handed these over before he left. I questioned why this information was required at that stage, but under pressure and trusting what I was told, I eventually provided the documents. In hindsight, I now believe this request was inappropriate.
Approximately a month later, I received an email stating that I did not qualify for a boiler after all, allegedly because my “energy rating was too low.” This explanation made no sense, as my EPC rating was already known to Heatzen before the visit and was even referenced in their earlier correspondence confirming eligibility.
I replied requesting clarification and a copy of the surveyor’s report so I could understand how this conclusion had been reached. I also asked why a site visit had been arranged at all if my EPC rating alone was supposedly sufficient to disqualify me. I have never received a response. It has now been over two months.
Throughout the process, I dealt only with two individuals who appeared to represent the company. The man based at the office was less proficient in English than the one who attended at my property. Communication was inconsistent, follow-up promises were not honoured, and the man in the office appeared unfamiliar with basic details of the product being offered, which was concerning for someone presenting themselves as the owner of the business.
The overall experience does not make sense from a commercial or procedural perspective. Sending someone on a long-distance visit, only to later claim that the application was never viable based on information already available, raises serious questions. I was left without a boiler, without answers, and with ongoing concerns about how my personal data has been handled.
This is my honest experience. I cannot say that Heatzen acted transparently or professionally, and I would strongly advise others to be cautious, particularly about providing personal or financial documentation. I would recommend verifying credentials independently and seeking alternative providers before proceeding. For clarity, I was initially contacted by Heatzen on 6 October. I received their letter advising that my application was unsuccessful on 10 November. I followed this up by email on 17 November but have never received a response.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heatzen
Thank you for taking the time to share your experience. At Heatzen, we take customer service very seriously. Following this review, we conducted a full internal review of the timeline from initial contact through to the final outcome, and the findings are outlined below for clarity. We would like to clarify several points so that the process is accurately understood.
Firstly, EPC eligibility is not determined solely by an EPC report available online. EPCs can become outdated, and property conditions can change over time. Under the ECO scheme, we are required to assess the current condition of the property and provide photographic evidence to funders to support the energy rating we submit. EPCs prepared by third parties cannot be relied upon as sole evidence, as we have no control over how or when they were produced. This is why a site survey was necessary.
Following the survey, our calculated EPC aligned with the rating available online. However, based on scheme rules, the only technically viable improvement at the property was electric storage heaters. Unfortunately, this measure would not have delivered the required minimum two-band EPC improvement, which is a mandatory requirement of the scheme. We also explored the option of an Air Source Heat Pump, but this was not possible due to the property being listed.
Regarding the survey itself: surveys are arranged only with customer consent and are carried out to determine technical and scheme viability. A survey does not and cannot guarantee installation. If eligibility were certain in advance, there would be no purpose in conducting a survey, which carries a cost to us. At no stage was a 100% installation promise made prior to the assessment.
In terms of surveyor location, Heatzen operates nationwide, with main hubs in London and Manchester. Where local availability is limited, we may deploy surveyors from our main hubs to avoid cancellations and delays. The surveyor’s place of travel does not affect the outcome or quality of the assessment and is intended to ensure continuity of service rather than inconvenience customers.
The documents requested and signed during the visit were scheme-required consent documents. These do not contain vulnerable or inappropriate financial information and are used to authorize data sharing with third-party funders only if a customer qualifies, in line with GDPR requirements. Where an application does not proceed, customer data is securely deleted after the required retention period.
We take data protection, compliance, and communication seriously. Heatzen trades under Proximus Solutions Limited, a company registered with Companies House and accredited with Gas Safe and TrustMark. We have assisted a large number of customers under the ECO scheme, and concerns of this nature are not reflective of the wider feedback we receive.
We regret that the outcome was not as hoped, but the decision was based strictly on scheme rules and technical limitations rather than a lack of transparency or professionalism. We remain available to discuss any outstanding questions directly should clarification still be required.
Jimmy and Adam came to install my…
Jimmy and Adam came to install my boiler and did a good job
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Phill,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Besvarelse fra Heatzen
Hi Leslie,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Having used this company
Having used this company. The engineers headed by Curtis and Sean were extremely professional and helpful. They worked hard installing radiators and removing the warm air. Thank you for making it easy for me.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Heatzen
Hi Sylvia,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.