Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Se mere

Bedømt til 5 ud af 5 stjerner

First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Se mere

Bedømt til 5 ud af 5 stjerner

Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.

Virksomhedsoplysninger

  1. Butik med udstyr til havedamme
  2. Akvariebutik
  3. Guldfiskebutik
  4. Dyrehandel
  5. Butik med kæledyrsudstyr
  6. Leverandør af havedamsfisk

Skrevet af virksomheden

Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

130 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Hatton Koi

Excellent service A+++

26. april 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Barry, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Excellent delivery time and product's…

Excellent delivery time and product's were very well packaged .

25. april 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Gavin, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Ver good firm received my item on time…

Ver good firm received my item on time highly reccomended

8. april 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Quick delivery

Quick delivery

9. april 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Peter. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Easy to deal with kept me in the loop…

Easy to deal with kept me in the loop as to what was happening fast delivery faster than estimated

8. april 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Lee. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

25kg pumice filter media

Price was the best I could find and really quite clean didn’t take a lot of washing delivery was quick as well

28. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Stuart, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

5 * service

5 * service , super fast delivery

25. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Thank you Richard for taking the time to give us your review. It means a lot to get feedback from our customers. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Highly recommend

Fantastic service highly recommend would purchase from again

27. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Jane, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

GOOD SERVICE

GOOD SERVICE. REASONABLE PRICE. WELL PACKAGED AND SWIFT DELIVERY. THE AIR BLOWER WAS TO REPLACE ONE OF THE SAME MODEL WHICH WAS 6 YEARS OLD.

26. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Patricia, thank you for your feed, it is very kind of you to take the time to provide feedback it is very much appreciated. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

box filter

first class service

15. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi David. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Order came very quick great service

Order came very quick great service

6. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Very good service fast delivery as…

Very good service fast delivery as described and the item fits really well thank you

6. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Jeff, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Filtration

arrived quick, item arrived in great condition, seller communication 👌
I recommend

4. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Malgorzata, I just wanted to thank you for your kind review, we appreciate all feedback and are glad that we were able to meet your expectations. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Excellent

Great product. Great service! Ordered in the afternoon and it arrived the next morning.

7. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Natalie. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Igave my score because of the service…

I gave my score because of the service I received from your self's and a good quality products at a good price.

4. marts 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service , great price and speedy delivery

26. februar 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Thank you Robert for the feedback. We really appreciate you taking the time to give us your feedback. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Fast delivery great food i would…

Fast delivery great food i would recommend them to anybody

22. februar 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Speed

Quick in sending item

19. februar 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Thank you very much for taking the time to leave a review. We really appreciate it, and we are glad you had a good experience with us. Kind regards, Paul

Bedømt til 1 ud af 5 stjerner

Poor value for money

The site DID NOT make clear that there were no poles attached to the nets purchased. I have previously bought these nets from a different supplier and it came with the pole. Far too expensive for just the net . Would not use the company again. Nets alone are cheaper elsewhere.

1. februar 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

As a family business, we take customer care and product satisfaction very seriously. We have tried to make it clear what is and isn't included in each purchase on our site by providing information in bold to highlight these, and we have included item specifics in drop-down menus before items are added to baskets to try to make sure it is clear. We apologise that this wasn't as clear as you would have liked and will look at ways to try and improve it further. Kind regards, Paul

Bedømt til 5 ud af 5 stjerner

Great service no mucking about

Great service

31. januar 2024
Hatton Koi-logo

Besvarelse fra Hatton Koi

Hi James, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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