Harvey Norman United Kingdom - Flagship Store Merry Hill Anmeldelser 

Just spoke to Jordan and Brad on the Harvey Norman stand very informative about the slushie machine and very professional.

I came in not expecting much. I didn't know Harvey Norman had such a great selection of electrical goods. Upon entering Garry approached us to see if we needed help.
He made the experience easy. He was knowledgable and helpful. None of the pressurised selling we had experienced from other retailers.
We left with what we needed, and at a great price. I would definitely go to H.N again, before visiting other retailers. Special thank you to Garry.
From Heather

Excellent Customer service from Mario and gabe today… purchased my iPhone with help with Mario he was knowledgeable and friendly and gabe helped me set up my phone … very happy with my experience thank you guys

Mario at the Merry Hill branch provided exceptional service.

MacBook Neos were flying off the shelves, and I was desperate to get the blush version for my daughter before she flew back to college after Easter. I called the store, and Mario went above and beyond to help. He managed to secure the last blush model in store and arranged for it to be posted out quickly.

This was my first time purchasing from Harvey Norman, and thanks to Mario’s outstanding support, I would definitely buy from them again!

Mario was amazing and he was very nyc

Mario was amazing!he was very patient and was great customer service.superb

Bought a washing machine which unfortunately had a fault called them and arranged a replacement,called back to the Shop to resolve any issues ,Spoke to Garry who was so helpful in resolving any issues I had a really great guy, there extended warranties are a great price,have a look if your buying something with only 1 years Warranty a Washing machine is only £47 to extend the Warranty to another 4 years,the store is also great with lots of choice so well done Garry and Harvey Norman👍🥳

second time i been here. good service
good deal
good customer service specially JAYDEN
THANKS GUYS

I purchased an iPhone from your merry hill store this week. The service I received was brilliant. Mario helped with my choice of phone and sold me what I needed to get started. Plug etc. there was no pressure.
Mathew transferred my data to my new phone. Always polite and helpful.
My third purchase from this store. Brilliant, I hope the store does well.

Excellent service from the moment we walked into the shop we were looking to buy two new mobile phones spoke to Veronika who gave us Excellent service and advice after purchasing the phones we opted for the set up service Gab sorted our new phones transferring data from our old phones again Excellent efficient service would highly recommend. A great big thanks to you both

Excellent service, assisted both times by Mario who was extremely polite and professional and gave us great deal of the day.

I attended today and spoke with staff member Mario where I purchased an Apple I Pad.

Excellent service from him from start to finish.

Mario is a credit to the company.

Very helpful store assistant, Jayden, couldn't have been more accommodating, helpful and polite.

Great visit, super helpful and knowledgeable! Paige helped us decide on a Shark Hoover, in fact Paige explained why we should purchase a specific model on sale, taking the time to clearly explain and go through the description.

We then went on to look at Fridge Freezers where we met Kenny, he actually remembered my name from a visit 2 months ago where i purchased a tumble dryer. Today Kenny, much like Paige was again extremely knowledgeable and clearly explained the merits of the fridge freezer which we purchased.

As we were heading to pay and accepting the additional warranty Paige along with Lucy were able to sell us a toaster!

Thanks all of you.

🌟🌟🌟🌟🌟 5 star service and excellent product knowledge when purchasing appliances off Paige and Kenny.
Hassle free, easy transaction.

Amazing shop/store in a prime location at Merry Hill. The shop is always well organised and tidy, I visited the store to have a look at the tablets for my daughter. There is loads of gadgets, tablets and laptops on display to try.

Shortly after picking out a tablet, we were approached by a store assistant who offered his help. Gary was professional, polite & shared information that was relatable to me and my daughter. Everything was explained, the item was price matched to a big online retailer - everything was perfect

I had a great experience at Harvey Norman at Merry Hill thanks to James. I went in looking for a MacBook Pro but wasn’t 100% sure which model would suit me best, and he made the whole process really easy.

He clearly knew his stuff, talked me through the options without any pressure, and actually listened to what I needed rather than just trying to upsell. It felt like genuine advice rather than a sales pitch, which I appreciated.

In the end, I walked out confident I’d made the right choice, and the whole experience was smooth from start to finish. It’s not often you get service like that, so it definitely stood out. Will definitely be returning.

Big thanks to James. Top service.

The sales assistant, JAYDEN, was extremely helpful, he gad verygood knowledge of products.
Good prices.

Mario was an amazing guy serving us. Helped a lot! This guy deserves a raise:) Jokes aside Mario offered me and my dad a wonderful experience at the shop. Definetly shopping here again!

I wanted to share my recent experience regarding my recent order through Harvey Norman. I initially ordered a 13" MacBook cover but, unfortunately, received a 15" cover instead. I tried phoning the Merry Hill Store several times to resolve the issue, but each time my call was cut off. Eventually, I emailed-and they arranged for the incorrect cover to be collected and assured me that the right item would be posted out once they received the return.

I had previously submitted a review detailing my experience and was contacted by Harvey Norman by phone with an offer of a £5 e-voucher if I removed my negative review, which i did. They assured me that I would receive the e- voucher no later than Tuesday evening, but I have yet to receive anything.

Given the circumstances, and the lack of follow-through on the promised e- voucher, I feel it’s important to share this review to reflect the level of poor customer service I received. NB. The exchange was not suitable and a refund is being organised.