Harvey Norman United Kingdom - Flagship Store Merry Hill Anmeldelser 

Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.

The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.

After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.

Staff Muhammad was very good gave me a good price, and was very helpful all the way.

I had my first online shopping experience with Harvey Norman and it was excellent. The phone customer service was very good, and Jonathan was especially helpful throughout the process.

I purchased the Bang & Olufsen Beoplay Eleven earbuds at the best price available in the market. The order arrived in just 2 working days with great packaging, and the product was delivered in excellent condition.

Definitely going to shop again. Thank you!

Visited the store on Monday found the staff courteous and helpful especially Mario who is a real asset and helped me choose the right mobile for my needs also Gabran sorted out the technical details! Went back to the store today and purchased a bed and also found Bradley was a great help

Nellie was extremely helpful. And knowledgeable, thank you for all your help,!! Nellie deserves a raise!!!

Nellie was so nice and made our experience unforgettable. No one needs to bring such charm to their role but she did and it was a delight.

Great customer service from macey at Brierley Hill store. Took her time to explain range of shark hoovers and demonstration provided.

Emily was really helpful today when me and my mum came in to buy a new table and chair set. The experience was really easy and straightforward. Thank You

I was looking for new furniture for my recently decorated lounge. Went into Harvey Norman and was assisted by Prescious a knowledgable salesman. Tried various chairs etc and bought a 2 seater sofa and 2 single chairs, all with reclining/massaging and lazy boy features in the colour I wanted. Being delivered tomorrow and I am well pleased. Thank you Prescious.

very knowledgeable and helpfull

Matthew was very helpful

Gary was very helpful.

We made our initial decision to purchase a new iPad based on previous experiences with Harvey Norman. We were not disappointed Gary went through our requirements and made suggestions on which model to choose and the necessary additions. The iPad was set up for and we were really impressed with Gabran who set the iPad up and was very patient and extremely polite as technology is certainly alien to me. All in all a very pleasant experience

Since you have all the items you need for your home in your stores

Gab is the man, this dude, played such a helpful role in something we were trying to achieve. He managed to source us the last physical Starlink router in the country. It was particularly important because we were moving into a new property that week and the entire deal rested on whether Starlink would provide Wi-Fi for us or not. Well, Gab spent about an hour of his time and tracked down the final Starlink, pretty much in the United Kingdom, reserved it for us, and then he even called up just to check how everything was going afterwards. I am beyond impressed. Give this man a promotion because if you don't, I'm going to be calling him and trying to hire him for our business instead!

Recently ordered a Fujifilm camera that was displayed as available on the Harvey Norman website. Unfortunately, due to the website stock not updating live at the time, the item was actually out of stock.

I was contacted by a member of the team and asked to be added to the waiting list. Around 3 weeks later, I received a call from Mario, who was extremely helpful and kept me updated on the product availability. Once the camera arrived, it was shipped out immediately and I received it within 48 hours.

Thank you to Mario and the team for the excellent customer service, communication, and updates throughout the process. It was very much appreciated.

Nellie was very polite and friendly. Very informative and helpful. An asset to the team.

Not only were Harvey Norman half the price of anywhere else I could buy this product from but the service from start to finish was exceptional, I searched as I normally do for the best price for this item (Shark Replacement Vacuum Cartridge | Pack of 2) and came across Harvey Norman and they were by far the cheapest site I could buy from so ordered from them.
This order was placed on Sunday afternoon and to my surprise ( Considering Monday was a bank holiday !!!!!) my package turned up 9.30am on Tuesday morning !!!!! This is fantastic service and would definitely use and recommend them to anyone looking for great prices and outstanding service.
****** FIRST CLASS SERVICE ****** Thanks

Keep up the good service, person who saved me was very helpful and professional,

Arriving in Store we looked at various TVs and were approached by Bradley who checked if we needed any help.
He quickly identified the particular TV that suited our needs and demonstrated it fully....making sure that if we needed further information he was only too happy to support.
We agreed to purchase and he understood we needed a stand as our existing one did not suit this product.
Bradley took time to find the stand we would meet our needs but it was not readily available....he negotiated with the Manager to have the only one in store on display.
He loaded the car for us which we appreciated.
A very pleasant polite member of staff giving excellent customer service. Much appreciated