HarvestRight Anmeldelser 

I am very happy with my purchase of the small 4 Tray Pro HarvestRight freeze dryer to help preserve my garden harvests and make food prep easier from bulk grocery store purchases. The prompts on the digital screen make using it very simple and easy to follow. It even picked right back up where it left off after a power outage! The ability to keep nearly all the nutrition in my foods and the excellent texture of my herbs in particular (and everything else as well) far surpasses any other form of food preservation.

I have ran 23 batches though my machine. I paid for the large the refrigeration quit working so I called the company. As my machine is over 1 year warranty bit inside the 3 year they wanted me to pay for shipping both ways but said they would repair it if they could. Sounds reasonable until you try to ship the whole machine comes to about 450$ on a $3800 machine and they were unwilling to split cost or let me buy the parts to repair locally for their cost as like I said very low on hours. For that reason and numerous emails back and forth. I write this for yall to make a better formed decision. They were very proud and boasted support when buying but after the fact just like anyone else whatever to get out of it costing them to back their product. I threw the machine away at this point as I dont feel its a good investment since it never paid for itself before breaking the first time.

I just received my first Harvest Right Freeze Dryer (small) 2 days ago. Instructions were easy to follow for set up. Waited 24 hours to do the bread run and now doing a batch of strawberries! So far so good! It wasn’t as loud as I heard people say… so that’s perfect.

Excellent machine. Easy to operate and set up. Excited to eliminate food waste and have meal for quick grab and eat or travel. Excellent customer support through Harvest right. Madysen called me promptly to resolve my concern related to room temperature readings.

Danisha at HR is an awesome CSR! On top of this heating issue from start to finish and always answered every question I had. The service techs finished the issue in a timely manner at a reasonable cost. 110% LOVE I could understand Danisha (she spoke English) I will most definitely contact her with any future issues or orders!

Great machine

Have been a Harvest Right customer for about 5 years, have two of their machines and love them.

recently had an issue with one of them, and customer support was beyond expectations, Emily got our issue understood, and gave me all the information I needed to get it resolved easily and quickly. I am a huge fan of this company, and if you have any thoughts of wanting to freeze dry your own stuff, you need a Harvest Right. These machines are wonderful and the people making and servicing customers are even better! Truly appreciate all the help!

excellent service resolving a vacuumn issue

Temp sensing issues. LONG STORY
I'm on my 3rd help desk ticket now, spanning 4 months! The tech support team seams to only have 1 test to determine the failure item, unreliable at best as they do not understand basic troubleshooting techniques on their own system.
Side note: I'm an electrical engineer with over 35 years experience in multiple industries in a field service engineer role.
My freeze dryer is NOT under factory warranty, I paid Harvest Right's diagnostic fee to get out of warranty assistance.
Since the diag-fee, I have paid for multiple replacement parts + shipping, with no affect to the operation of my system!
I'm still waiting for a "call back"!

Love my machine! And tech support staff are very easy to work with and very good with communication; that in itself means a lot!

Fast turnaround time, great customer service

Easy to set up and use and perfect way to hold nutrition from my harvest pickings.

The freeze drying experience has been a wild ride! Harvest right has a great machine. This is my second one, and im excited to do bigger batches.

I absolutely love my harvest right, freeze dryer. I had a small issue with my large freeze dryer, and there are technical support.Walked me through it so easily.They were so helpful, got me back.Freeze drying in no time. Thank you harvest right

Ich habe meine neuen Gerfriertrockner jetzt seit 3 Wochen und er läuft fast ohne Pause. Es fühlt sich so gut an seine Vorräte für nahezu ewig haltbar zu machen. Ich bin gemeistert.💗

Denisha Carlon from harvest right helped me completely with the new med machine. Had a small technical issue and solved. She was completely friendly and supportive and helped me well. Thankyou

My machine stopped working and they assigned a representative Victoria. And she walked me thru step by step to test everything and we got my machine back uo and running in no time. Best service department I have ever encountered.

Roxanna at HR customer service provided exactly the level of superior customer service that other HR customer reviews had summarized.

My new freeze dryer was not able to achieve a vacuum and with Roxannia's guidance, I was able to make the necessary adjustments to get my freeze dryer promptly working.

I bought the Harvest Right small freeze dryer. I had to call and ask for a piece that was missing and they quickly sent that to me. I'm excited to continue trying drying different things!

We love our freeze dryer. It is an incredibly powerful appliance that makes preserving food easy and efficient.

I’m giving it 3 stars instead of 5 because of the issues we experienced after purchase.

We purchased a scratch-and-dent freeze dryer. Although we expected some cosmetic imperfections, we did not expect it to arrive dirty, with food residue still on the trays and inside the machine. When you buy a refurbished machine, you expect it to be thoroughly cleaned before shipment, so this was disappointing.

After cleaning it ourselves, we discovered that the machine would not even turn on. We contacted Harvest Right support, and they asked us to open the machine and check whether a cord had become disconnected from the motherboard. Sure enough, it was unplugged. Reconnecting it solved the problem, but it was frustrating to spend $2,000 on an appliance that did not work upon arrival.

We then ran a test batch and found another issue: the display screen would glitch intermittently. While this did not significantly affect the machine’s functionality, it was still disappointing because the scratch-and-dent unit was advertised as having been tested and certified to perform like a new machine.

To Harvest Right’s credit, their customer support has been excellent. They offered to send a technician to repair the screen issue, and have made sure that we are taken care of and that the freeze dryer continues to perform properly. Scheduling with the third party technician on the other hand, has been a nightmare. We are still waiting for them to come and fix the screen (after over a month) but hopeful that the repair will eventually happen.

Despite these issues, we genuinely love the freeze dryer. It has been a fantastic tool for food preservation, and the machine performs very well and is incredibly intuitive and easy to use.