HarvestRight Anmeldelser 

I am extremely disappointed with Harvest Right and cannot recommend this company based on the support I received.

I purchased a large Harvest Right freeze dryer for roughly $3,200, plus additional accessories. The machine worked well for just over a year, but now the refrigeration system will not start. When I press Start or activate the freezer through the test screen, it hums, clicks, and shuts back off without getting cold.

When I contacted Harvest Right, I had to deal with an outsourced call center and a frustrating language barrier instead of speaking with someone who could actually diagnose the problem. I was then told it could take about a week for a technician to call me back. On top of that, Harvest Right required a $45 payment upfront just to schedule a 15 minute technical support appointment.

For a machine that costs thousands of dollars and is barely over a year old, this level of support is unacceptable. Customers should not have to pay simply to speak with a qualified technician about a major equipment failure, especially after already spending so much money on the machine and accessories.

Harvest Right’s warranty information appears to provide limited refrigeration system coverage during years two and three, but instead of clearly explaining that coverage and helping me determine whether the failure qualifies, the first response was to charge me for a future phone call.

The freeze dryer itself worked well while it was operating, but expensive equipment is only as good as the company standing behind it. Based on my experience, Harvest Right’s customer service and technical support have fallen far below what should be expected from a company selling equipment at this price.

One star because a company charging thousands of dollars for its products should provide timely, competent support when those products fail.

The Harvest Right Freeze dryer worked just as had hoped. I freeze dry all kinds of foods and fresh produce from the garden. I do some home canning and freezing, but that takes time and space , freeze drying takes no space in the freezer amd not as heavy to store as canning jars with liquid. Wished I had ordered it sooner

This company has been great to me. I purchased a large freeze dryer from them almost a year ago and have treated it like a work horse with no issue. The couple of times that I had to contact customer service they answered and treated me the way it should be. Highly recommend.

I have used one of their products for a couple years now and it is excellent. I have only had one major issue with it, which was resolved very speedily by the technical support agent (who was extremely polite and helpful). The customer service for me has been great and the product itself has exceeded my expectations.

Great machine, easy to use and the meals that were leftovers for dinner rehydrate and taste great

I love my home Freeze Dryer and have used it extensively in the past 3 years. I was at fault to short it out while cleaning at one point, and the Customer Service was Amazing! They reviewed the error logs, determined the problem, sent the parts and tutorial videos and pretty much held our hand to get everything fixed. Best Ever!

I received my small Harvest Right Freeze dryer and started using it right away. First I did candy and then fruit. While running the fruit cycle I began to freak out a little because I thought that it was taking too long so I called Customer service. They were extremely helpful even after I discovered it was user error. I added more freeze time with the intention of adding more dry time. Maria stuck with me and continued to check all avenues just to be sure everything was indeed working properly. A week later Luis called me to check back to make sure all was still going well and it is going great. I appreciate they went above and beyond to help this new customer out. They helped me to remain calm and stay on track. I already can tell I will be buying another one in the future!

First time freeze dryer owner! Harvest Right has had excellent customer service. Shipped quicker than expected and nice results!

We’re new to freeze drying as of a couple weeks ago but we love ours we still do caning but this has taken a lot off of our plates and find groups on Facebook to get tips and tricks only regret we have is should have bought the large one

I am thrilled with the freeze dryer and the customer service support. They definitely want you to enjoy your experience and never rush you through your support calls. I am so happy I purchased this food freeze dryer.

We bought our small freeze dryer directly from HarvestRight. We set it up a couple weeks ago and it has been batch after batch since then. The steps listed on the machine’s screen are very straightforward and easy to understand. We are very happy with our purchase!

Have used my freeze-dryer for about 3.5 years now running about 10-20 batches per year. I love having the ability to create my own healthy snacks! I have food allergies so it is important to know what I'm eating and how it was prepared. Freeze-drying concentrates the flavor of fruits and I have yet to try a fruit that didn't make a great snack - strawberries, cherries and blueberries are favorites so far. It's surprising how many veggies also taste great freeze-dried too! And you know there's no weird additives! Well worth the investment! I have had some trouble with both the machine and vacuum pump that needed new parts or other maintenance. The initial customer service crew doesn't always have much advice beyond "what this video on our website". For more involved problems, the paid customer service reps are great and really follow up until they are sure your machine is working properly again - well worth the $45 consult fee.

I have only had this long enough to start the test batch. The equipment appears to be well made and was well packaged. The instructions are clear and concise. The only annoyance I have is that I was never notified when it was shipped. I emailed twice with no response. I finally called and got the I fo I wanted with a tracking number. So far so good!

We bought our Harvest Right Medium Freeze Dryer in green in late March 2026. At first it seemed very complicated, however it is not at all. This is a great product. Each time we open after a cycle, I’m blown away by the quality of the food. We got it to stretch our harvest and have quick easy food choices. This is a tool on our farm now. You will not regret this purchase!

PLEASE, I am begging you to RUN LIKE THE WIND away from this company.

I've now completed several batches with my Harvest Right Small 4-Tray Freeze Dryer, and overall, I'm glad I made the purchase. The small size fits my needs.

If I could do it over again, I would spend more time researching before buying. I was surprised to learn that a typical freeze-drying cycle can take 24 hours or more. I also hadn't realized how much heat the machine and vacuum pump generate. In my small house, I had to find just the right location, and during these hot summer days I keep a fan blowing on the vacuum pump and leave the door to that room open so cooler air from the rest of the house can circulate.

The learning curve was a little intimidating at first, but it gets easier with each batch. The Harvest Right app has been helpful, and I've learned a tremendous amount from online freeze-drying groups. Those communities have been invaluable.

My biggest frustration has been the vacuum seal. I have received the “Unable to Achieve Vacuum” error more than a few times and had to contact customer support twice. The first recommendation was to bend the metal door hinge slightly, which worked temporarily. When the problem returned, I was instructed to adjust the door hinges using a wrench and an Allen wrench. Unfortunately, I couldn't loosen the nut so that didn’t work for me. For a machine at this price point, I don't believe customers should have to make these kinds of mechanical adjustments themselves. I think this is an area where the design could be improved.

One other thing to consider is the weight. The machine is extremely heavy, so if I ever need to move it, I need another person to help.

Even with those frustrations, I genuinely enjoy freeze-drying food and look forward to experimenting with many more recipes and ingredients. I think Harvest Right has created an innovative product, and I'm hopeful they'll continue refining the design to make it even better.

One bonus worth mentioning: I purchased mine through Costco, and it came with Mylar bags, oxygen absorbers, and a heat sealer. That added a lot of value and made it easy to get started right away.

Overall, I'm happy with my purchase and excited to continue freeze-drying. If you're considering one, I'd recommend doing plenty of research beforehand, so you know what to expect. Once you understand the process and its quirks, it's a rewarding hobby with delicious results.

I received my freeze dryer in the timeline that was communicated and the packaging and shipping quality was incredible. When I needed to speak with the Harvest Right customer service, they were on point! They are always responsive.

I bought this about a year ago. I love it. I was unable to keep up with what my garden produced. This way I can preserve it and enjoy it later. We also love the bananas and strawberries as a snack. Customer support is very helpful, and they get back to you right away. I ordered the Medium one because the small was really small and the large was too big for where I wanted to put it. The medium one is perfect for my family. The candy and the fruit are amazing.

When my wife recently purchased and received her Harvest Right Freeze Dryer, it initially malfunctioned. She made a call to customer service to explain the indicators she was seeing and what the machine was not doing. Technical Support Representative Denisha Carlon worked with my wife walking through the steps to make the machine fully operational. Denisha did a great job in scheduling the troubleshooting sessions, keeping my wife informed with what was next. The Freeze Dryer is now fully operational, Denisha Carlon provided great customer service!

Good customer service, fun to use!