The Harley Medical Group Anmeldelser 

1.343
TrustScore 3 ud af 5

3,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fantastic service from the Nursing Staff and Surgeon. Great care and attention to detail. Went through all of the benefits and potential side effects. Felt that it was fully in my control to procee... Se mere

Bedømt til 1 ud af 5 stjerner

Harley medical group took my money in full then went into liquidation a few weeks later. I never received my surgery. Their website is now live again under a different company number. I contacted my b... Se mere

Bedømt til 1 ud af 5 stjerner

Went for an initial consultation. Katie could not have made me feel more unwelcome. She was incredibly condescending (her colleague on the other hand was kind and helpful). It’s not professional to la... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I went for a consultation with a nurse at Harley medical on the 10th July. I was told by the lady that “ the surgeon gets booked up very quickly, I should pay a deposit now for surgery (even before I... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Plastikkirurgisk klinik

Om The Harley Medical Group

Skrevet af virksomheden

The Harley Medical Group has established itself as a leader in the field of Cosmetic Surgery and Treatments, with clinics throughout the UK.

We are committed to continually improving and refining our services, while researching the latest advances and innovations in the Cosmetic Surgery and Treatment.

This enables us to offer men and women the most up to date comprehensive range of treatments and services available today and to provide the highest standard of treatment that the medical profession can offer.

Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

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3,0

Alle anmeldelser

(1.343)

7 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Was pushed go pay over £9000 for breast…

Was pushed go pay over £9000 for breast surgery to get a email 26 days later after payment made to day they are no longer trading! I was due to have the surgery in 4 weeks. Found it very odd that even after paying a deposit I was pushed to pay the rest of the full amount u want my money back terrible company

19. juli 2024
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The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Customer,
If paid via credit card, please try a charge back. Alternatively, please see below.

To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.


Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

YOU OWE ME £11000

You lot pushed us into making a payment earlier than needed for a procedure booked at your birmingham clinic to be carried out in London in September. Paid nearly £11000 and then you cease trading a few days later. Almost seems you knew what was happening and was racing to get money in the bank. This has caused massive financial and emotional stress. No contact, no email nothing. Just vanished with our £11000. I WANT MY MONEY BACK

16. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Customer,
If paid via credit card, please try a charge back. Alternatively, please see below.

To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.


Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

Please tell me how to get my money back…

Please tell me how to get my money back how is this even possible.
I was all for my surgery when it comes about! What has happened how is this even happening right now

21. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Customer,
We were only made aware on the 17th via video call when all staff were made redundant and asked to leave.

To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.


Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

A dear friend paid £9k for a procedure…

A dear friend paid £9k for a procedure just the other day. This dirty scum company knew what was going to happen. She received an email saying gone bust and you’ve lost your money. What an absolutely disgusting disgraceful thing to do. Her hard earned money up in smoke. I am so so angry for her. They knew and they conned her….. something must be able to be done. How can they scam people like this? This Mel needs to be jailed for life for fraud. I hope they rot in hell

17. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Customer,
We were only made aware on the 17th via video call when all staff were made redundant and asked to leave.

To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.


Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

Pushing me to pay for a surgery date …

I went for a consultation with a nurse at Harley medical on the 10th July. I was told by the lady that “ the surgeon gets booked up very quickly, I should pay a deposit now for surgery (even before I even met the surgeon” I paid £750 for my surgery. I was told the money was “fully refundable but I’m sure you will want them done”
Then a few days later the company goes into liquidation… very disappointed with the Harley medical group. Feel like they were pushing for my money because they knew what was happening. :(

10. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Customer,
We were only made aware on the 17th via video call when all staff were made redundant and asked to leave.

To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.


Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

Mel Braham Avoid this fraud

Mel Braham Avoid this fraud. I hope rots in hell and has a miserable life. He has conned vulnerable people out of money. I pray you get what you deserve. Watch out he will start another company and ruin your life

10. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

Dear Kam,
Unfortunately, we the staff are in the same position. Please follow the link for more information- https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Winding%2Dup%20orders%20were%20made,LCHMG%20Limited%20(company%20number%2012325705)

Kind regards,
THMG

Bedømt til 1 ud af 5 stjerner

Devastated

2 weeks ago I had my pre op appointment. All of my information was completed on paper as they claimed to be “locked out of their office”. They also had no access to their pdq machine so had to call me to take payment over the phone for the full balance of my surgery, at the time I thought nothing of it… & then an email yesterday that they have ceased trading with immediate affect.
No surgery & £7k gone up in smoke.
I feel like they must of known this was on the cards yet they’ve continued taking hefty amounts of peoples money while they are totally clueless.
After 20 years of feeling self conscious I was feeling in top of the world for my surgery.
Not only is that not happening but they’ve had hard savings too meaning it’s impossible to go elsewhere. I’m devastated. Now, after a bit of research it seems the founder has a habit of this, changing company names then going bust.

17. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=The%20companies%20in%20liquidation%20traded,benefit%20of%20the%20companies'%20creditors.

Bedømt til 1 ud af 5 stjerner

Closed trading today ..

Closed trading today ... Have appointment in the morning I can't cancel for a refund! Anyone know how I get a refund?

17. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=The%20companies%20in%20liquidation%20traded,benefit%20of%20the%20companies'%20creditors.

Bedømt til 1 ud af 5 stjerner

Arranged a consultation for today at…

Arranged a consultation for today at 6.30pm. Never received an email or text confirmation. Called them this morning to confirm all still going ahead of which I was told, 'Yes, with a lady called Layla' and she will email with all the details. Received no information regarding the consultation, no phone call with any further information etc but at 7pm, half an hour after my consultation was booked to take place I received an email informing the company is no longer trading.
Very strange, very unprofessional & wasted my time!

17. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=The%20companies%20in%20liquidation%20traded,benefit%20of%20the%20companies'%20creditors.

Bedømt til 1 ud af 5 stjerner

Wish I had read the reviews

Wish I had read the reviews, turned up today for my follow up in Guildford and the have closed with immediate affect today 17th July 2024. Something felf wrong, run down, shabby. However the girls who worked there lovely.

17. juli 2024
Uopfordret anmeldelse
The Harley Medical Group-logo

Besvarelse fra The Harley Medical Group

https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=The%20companies%20in%20liquidation%20traded,benefit%20of%20the%20companies'%20creditors.

Bedømt til 5 ud af 5 stjerner

the staff were accommodating and kind…

the staff were accommodating and kind to me and helped me with any questions i have and they took into consideration what i wanted

4. juli 2024
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Besvarelse fra The Harley Medical Group

Dear Noah,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Manchester and throughout the The Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Donna

Bedømt til 1 ud af 5 stjerner

Harley Medical group Northampton is a…

Harley Medical group Northampton is a complete joke of a place.

Mrs had breast implant surgery a few years ago.
Had pain in her left breast for some time which has now led to be unbearable, they say they can not do anything, and the NHS GP saying to go back to them and they can't do anything.
The aftercare is poor.
Should support and help after surgery.
Not even an offer to have a review appointment.

Complete joke of a company

3. juli 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Gulamabas,

We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.

We would like to help resolve your concerns and ask that you kindly email us on customerservices@harleymedical.com so we can look into your individual experience in more detail.

We look forward to speaking to you and hope we can work together to find a positive resolution.

With best wishes,
Harley Medical Team Donna

Bedømt til 5 ud af 5 stjerner

Three months ago I underwent Vaser…

Three months ago I underwent Vaser Liposuction with Dr. Fasano, and I am beyond grateful for the exceptional service and care I received. Dr. Fasano's talent and expertise are truly remarkable. From the initial consultation to the post-operative care, he and his team provided a level of professionalism and compassion that made me feel comfortable and confident throughout the entire process.

The results have been life-changing. My confidence has soared, transforming the way I dress, act, and feel about myself. For the first time in years, I genuinely love my body again. This procedure has not only enhanced my appearance but has also motivated me to take my fitness and health seriously again. I've developed a newfound commitment to maintaining my results through a healthier lifestyle.

Dr. Fasano, you have given me a priceless gift, and I cannot thank you enough. Your skill and dedication have made a profound impact on my life. I highly recommend Dr. Fasano to anyone considering Vaser liposuction – he is truly the best in his field!

5. april 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Millie,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Dr Fasano and throughout the The Harley Medical team.

It's amazing to be recommended!

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

Chose harley medical group for my top…

Chose harley medical group for my top surgery - the whole process from start to finish (just had my 6 week check up) was fantastic. So much care and consideration from all staff I've met, felt so looked after throughout it all- in particular Mamuna, Kate and Andrea. Cannot thank the team enough. I'm so so happy with my results. Kate is truly an
artist.

The turn around was also incredible - I first contacted Kate in February and (I think due to a cancellation?) was in for surgery on the 5th of May.

Can't recommend enough.

18. juni 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Elliot,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Mamuna, Kate and Andrea and throughout the The Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Donna

Bedømt til 5 ud af 5 stjerner

Marvellous Marion - aftercare superstar

I feel like another review is deserved here to specifically capture how absolutely world class the after care has been since my augmentation and mastopexy.

Marion - you are probably one of the loveliest nurses there is! So professional, warm, reassuring, attentive, kind and accommodating - I have never felt in such good hands.

I really am so grateful to you more everytime I see you! You make me feel so at ease and have absolutely topped off my whole experience with Harley Medical.

A few friends were asking if I would recommend Harley Medical Group and I said yes but let’s see the aftercare element too and it’s exceeded all my hopes.

I would come back time and time again. Thank you for making my whole experience so amazing. You’ve all given me a big part of myself back and I’m so grateful.

17. juni 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Christine,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Marion and throughout the The Harley Medical team.

It's amazing to be recommended!

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

I have been wanting surgery and or…

I have been wanting surgery and or liposuction for around 15 years. I contacted Harley medical group around 9 years ago but it was finally this year I decided I was ready. I was scared / embarrassed but I have to sing nothing but the highest praise to Stacey who walked me through my initial consultation and follow ups via email / phone / text / WhatsApp anytime I had questions. She metaphorically held my hand through the whole process. I was also introduced to Georgina their highly qualified nurse who once again phoned me email saw me many times to chat through meds / post op/ mrsa swabs / it was good I had so many touch points with them as they made me feel Harley Medical had it all under control and put the patient right at the centre of their care. The team during the liposuction that i opted for her were brilliant too. I felt I met so many people who were there to keep me safe / happy and leave with the desired result. My consultant Leo was also easy to speak to. Took his time and really listened. Thank you again Harley medical group especially to Georgina and Stacey. Alex

14. juni 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Alex,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Dr Leo, Stacey, Georgina and throughout the The Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

Breast Reduction

From the moment I enquired to post surgery, I couldn’t recommend Harley Medical Group highly enough! I was provided the best team of professionals to share my journey with. Shopie was extremely helpful with any questions I had leading up to my surgery. My nurse Adele has been amazing with all my appointments pre and post op. My surgeon Mr George Samouris is a miracle worker and has given me the most amazing result. My confidence is 10/10! I just want to say a massive thank you to all the staff at Birmingham Harley Medical and their clinic in Harley Street, I believe that I couldn’t have received a better service and treatment than what Harley Medical Group has provided!

28. maj 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Collette,

Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Dr Samouris, Sophie, Nurse Adele and throughout the The Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

Excellent result and great professionalism

I had a surgery and the result was excellent. The surgeon explained everything to me with a lot of honesty and followed me all the way with care and extreme professionalism

19. marts 2024
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Besvarelse fra The Harley Medical Group

Dear Diana,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from our amazing team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

Outstanding company

First i would like to say a massive thankyou to layla, adele and surgeon sandip, these 3 people made my experience from start to finish so much at ease, i felt welcome and in safe hands from day 1, all the staff at the burcott hall hospital are also amazing and are doing a fantastic job of making patients feel at ease and comfortable. I am nearly 3 weeks post op and all is going well, the after care is outstanding with regular check ups inbetween my post op appointments. I would highly recommend the harley medical group and im so happy i chose them for my surgery.

24. maj 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Toni,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from the Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Amanda

Bedømt til 5 ud af 5 stjerner

10/10!

I’m just over two weeks post op, I have had an amazing experience with everyone I’ve come across at Harley Medical, everyone has been absolutely lovely and nothing is too much trouble. Layla - my patient advisor at the Nottingham branch is amazing! Very welcoming, friendly and supportive from my very first consultation and has been on hand for any questions I’ve had since not to mention regularly checking in on me since surgery. Adele - my nurse also based at the Nottingham branch has also been amazing! Again, checking in on me regularly since my surgery, supportive and making me feel comfortable. I chose to have my surgery done by - Sandip Hindocha, from the moment I met Sandip I knew I had made the right decision! Sandip made me feel at ease, spoke to me about the process/what was going to happen and was honest. I’d absolutely recommend Harley Medical Group to my friends & family, I’m so pleased with my results so far! 10/10.

23. maj 2024
Uopfordret anmeldelse
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Besvarelse fra The Harley Medical Group

Dear Emma,
Thank you for taking the time to provide this wonderful feedback.

We are delighted you have received such wonderful service from Dr Sandip Hindocha, Layla, Adele and throughout the The Harley Medical team.

We look forward to seeing you back in clinic soon.

Kind regards
Harley Medical Team Amanda

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