The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Genuinely impressed with Hardloop. The price was good and the colour options, which is why I ordered from them in the first place. Postage to UK was so quick as well, delivery was within 5 days and th... Se mere
Virksomheden har svaret
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Se mere
Virksomheden har svaret
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Skrevet af virksomheden
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Kontaktoplysninger
695, Avenue Paul Louis Merlin, 73800, Montmélian, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
God
3 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Waited a month, Jacket not in stock, missed delivery date, poor communication
Placed an order for a fleece jacket on 26th Jan. Received a refund on 24th Feb. They exceeded the delivery date and I enquired and they said on 16th Feb they were still waiting for it to come into the warehouse in approx. 3-4 days. I enquired again when still no word from them after that time had elapsed and they just refunded without comment. So a total waste of time and it is now no longer winter. Would not order from this company again.
Edit: they offered me a 10% discount on next order. Hmm.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello,
Thank you for your feedback and for the update. 🙏 We are truly sorry for this experience and for the frustration caused by the wait. 🏔️ The restocking from our supplier proved to be much more complicated than anticipated, which explains the long delay. We ultimately had to cancel the order and issue a refund as we could not guarantee a delivery date. We sincerely apologize for this waste of time and for the lack of proactive communication before the refund. 🌲
Sportively,
Antonin – HardGuide
Parcel stuck in customs in France for 8…
Parcel stuck in customs in France for 8 days, missing documents. Hardloop not responding to emails requesting update and progress of delivery. No replies. I ordered from a British website but items coming from France customs and tax quoted as being included in the price but now concerning I ever receive the boots but have to return them if I’ll have to pay taxes again to return. Poor communication unable to contact anyone by phone, no replies to emails
24. februar 2026
Besvarelse fra Hardloop
Hello Adele,
Thank you for your message and for sharing your concerns with us.
Your parcel is indeed on its way. On our website, hardloop.co.uk, you will find that for orders above a certain amount, additional fees such as customs or VAT may be requested during delivery. We do cover these costs by reimbursing you for the VAT after the shipment.
If you are asked to pay any extra fees upon receipt, simply send us the payment proof and we will arrange the refund quickly. I remain available if you have any further questions. Happy adventuring!
Guillaume - Hardguide
Best price …
Delivery took longer than expected however my goods arrived as advertised and can't wait to get them out. Best price on the net too
16. februar 2026
Besvarelse fra Hardloop
Hello Ian,
Thank you so much for sharing your positive experience with us! 😊 We're thrilled to hear that you found the best price with us and that you're excited to get your Blue Ice Griffin on the trails. Our apologies for the delivery taking longer than expected, but we're glad your gear arrived safely. Happy adventures ahead! 🌄
Sportingly,
David – HardGuide
Besvarelse fra Hardloop
Hello Evy,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that you received your lovely item so quickly. The Reusch Molly R Tex Xt Mitten Gants will surely be a great companion on your next adventure. Can't wait to see you back on the trails! 🏞️
Sportingly,
Antonin – HardGuide
Faulty item sent with heavy customs charges paid
"Extremely disappointed. I was sent a faulty item and had to pay £94 in customs charges just to receive it. While I accept responsibility for import fees on functional goods, paying nearly £100 in 'penalties' for a broken product is unacceptable. Customer service showed zero sympathy and refused to help with a refund or solution. I’m now out of pocket with nothing to show for it."
16. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you for taking the time to share your feedback.
As explained during our private exchanges, we fully understand your frustration with this situation. However, it is important to remember that customs fees and import taxes are not collected or managed by Hardloop, but directly by the customs authorities of the country of delivery.
For this reason, we are unfortunately unable to refund these charges, even when the product received is defective.
However, as indicated in our email, you can contact DPD directly to request a possible refund of customs fees. By providing them with proof of your return (return completed), they will be able to review your request.
This process depends entirely on the carrier and customs services, but it can sometimes be successful.
For our part, we remain available to assist you with your efforts or answer any additional questions.
Best wishes,
Emilie– HardGuide
Good selection of high quality products…
Good selection of high quality products but note that they are outside the U.K. so shipping times are going to be much longer. Prices are great though. Return process is excellent and sorts all the customs forms etc. would use again.
28. januar 2026
Besvarelse fra Hardloop
Hello Gary,
A big thank you for sharing your positive experience with us! 😊 We're thrilled to hear that you appreciated our selection and return process. We always strive to deliver the best for our adventurous community. Looking forward to seeing you again on your next journey! 🌲
Best,
Mathilde – HardGuide
Ordered a product showing as in stock
Ordered a product showing as in stock, got an email the following day to say it was actually out of stock and would be dispatched with 10 days. When it was dispatched, the parcel made it as far as being collected by the courier and then disappeared. Hard to blame Hardloop for the courier's failings, but how they then dealt with it was terrible. I never had a proactive update - had to chase every time, always to be told that the courier was investigating and that they wouldn't refund until this was completed. 6 weeks after the date of the last tracking update, Hardloop agreed to process a refund if the parcel was not located by an agreed date, only to not honour that and return to waiting for the couriers investigation. Gave up on dealing with Hardloop directly and have resolved by raising a PayPal case for a refund.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello,
Thank you for your feedback. 🙏 We are truly sorry for the frustration and the long delay you experienced. 🏔️ Dealing with a lost parcel is a complex situation that can be time-consuming, as we must wait for the carrier's official confirmation of the loss before proceeding. However, we take your remarks regarding our lack of proactive communication and the handling of your refund very seriously. This does not reflect the service we aim to provide, and we will use your feedback to improve our processes. 🌲
Sportively,
Antonin – HardGuide
Not good. First and last order from them.
First time ordering from them. Not worth it. More than a week passed before they dispatch, then DPD lie about delivery attempts... Neither app was any help in getting information. And why do I need to get Rab clothibg via France anyway (customs clearing, etc.)
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello,
Thank you for your message and for sharing your feedback. I am sorry for the delay and for any inconvenience caused by your order passing through France.
As Hardloop is a French company, all products are shipped from France, which means customs processing is sometimes necessary. After checking your order, I can confirm that your parcel will be delivered to you in the coming days.
If you have any further questions or need help, I remain available and happy to assist.
Guillaume - Hardguide
The item was a great price and will be…
The item was a great price and will be checking them out in future.
The delivery info was great, yes emails but better was a single portal to see the tracking from France via border control to the UK.
Helped to assure and was useful.
13. februar 2026
Besvarelse fra Hardloop
Hello,
A huge thank you for your fantastic review! 🌟 I'm thrilled to hear that you had a great experience with us. Your satisfaction is our greatest adventure. Looking forward to accompanying you on your next journey! 🏞️
Best regards,
Guillaume – HardGuide
Good but.......
Great service with fast delivery. Shame one of the items I ordered was actually out of stock. Had I known I would not have placed the order.
13. februar 2026
Besvarelse fra Hardloop
Hello Mark,
Thank you for your feedback! We're truly sorry to hear that your experience wasn’t perfect this time. We're committed to improving our services to ensure our customers' satisfaction and we'll be reaching out to you today to address this. 🌿
Cheers,
Théo – HardGuide
The products are top notch
The products are top notch, however you must bear in mind that if buying in the UK, there are import taxes to pay, so for example at the checkout if your order totals £200, you will have to pay a futher £60 to DPD in order to have the goods delivered. The website does make it clear that import duties may be applicable.
6. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your great feedback! 😊 We're thrilled to hear that you're satisfied with your purchase. We understand the concern about import taxes and appreciate your understanding. We hope to see you again soon on your next adventure! 🌄
Best wishes,
Mathilde – HardGuide
Besvarelse fra Hardloop
Hello Heather
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear you're delighted with your purchase. It's great to play a part in your adventures, and we hope to see you back on the trails soon! 🏞️
Sportingly,
Blandine – HardGuide
Quick and easy to use
12. februar 2026
Besvarelse fra Hardloop
Hello Karen,
Thank you so much for your wonderful feedback! 🌄 We're thrilled to hear your experience was quick and easy. That's exactly what we aim for! Looking forward to supporting your next outdoor adventures soon. 🏔️
Guillaume - HardGuide
Not Quite
Good price and ordering and delivery were fine, but logo was different to what was expected.
12. februar 2026
Besvarelse fra Hardloop
Hi Tim,
Thank you for your honest feedback! 🌄 We're glad the price, ordering, and delivery were fine, but we're sorry about the logo discrepancy. We take all feedback seriously to improve our service. We'll look into this issue to ensure better product representation in the future. 🏔️
Best regards,
David - HardGuide
I ordered a Rab coat from Hardloop
I ordered a Rab coat from Hardloop, it was the cheapest I could find it. Despite the website being .co.uk it was shipped from France and took 14 days from ordering to arrival. It was perfect when it arrived, comms were not great, it was days before I heard anything from them. A satisfactory outcome but be aware of the delay in receiving your product.
4. februar 2026
Besvarelse fra Hardloop
Hello Paul,
Thank you for your feedback and for choosing us for your outdoor gear! 🏔️ We're glad your order arrived perfectly, though we understand the shipping time was longer than expected. We're working on improving our communication and delivery times for international orders. Your adventure awaits! 🌲
Sporty regards,
Guillaume - HardGuide
Very poor customer service
Despite responding to my last review and advising that an email reply would be sent to fully address the VAT issue, I have heard nothing more from Hardloop. I would certainly not recommend this retailer as it seems that once they have your money they are not interested in dealing with any follow up issues. Clearly they do not value customers at all - at least not in the UK!
11. februar 2026
Uopfordret anmeldelse
Great product good price and delivered…
Great product good price and delivered reasonably quickly.
10. februar 2026
Besvarelse fra Hardloop
Hello Julie,
Thank you so much for your wonderful feedback! I'm delighted to hear that your Smith Descend arrived quickly and that you're happy with both the quality and price. It's a fantastic choice for outdoor adventures! We hope to equip you for many more exciting journeys in the future. 🌲
Guillaume - HardGuide
Besvarelse fra Hardloop
Hello,
Thank you so much for your fantastic feedback! 🏔️ We're absolutely thrilled that you're happy with your purchase. Your satisfaction fuels our passion for outdoor adventures! Looking forward to equipping you for many more wilderness journeys ahead. 🌲
Best regards,
Guillaume - HardGuide
No delivery, poor communication
Delivery not yet received, now outside of their stipulated delivery time. No response to emails sent regarding when the item will be delivered. Should have read the reviews before ordering, seems to be a theme with this company.
9. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your feedback. 🙏 We are truly sorry for the lack of response and the delay in your delivery. 🏔️ According to our records, the carrier encountered a delivery failure, and your package was returned to our warehouse on February 18th. You will receive an automatic refund as soon as the return is processed by our team. Please accept our sincerest apologies for this situation. 🌲
Sportively,
Antonin – HardGuide
Great price on the trainers I ordered…
Great price on the trainers I ordered and quite a speedy delivery to UK.
6. februar 2026
Besvarelse fra Hardloop
Hi Nicola,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear about the great price and speedy delivery to the UK. Your satisfaction is what drives our team forward every day. Looking forward to accompanying you on your next adventure! 🏔️
Adventurously yours,
David - HardGuide
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.