The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Genuinely impressed with Hardloop. The price was good and the colour options, which is why I ordered from them in the first place. Postage to UK was so quick as well, delivery was within 5 days and th... Se mere
Virksomheden har svaret
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Se mere
Virksomheden har svaret
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Skrevet af virksomheden
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Kontaktoplysninger
695, Avenue Paul Louis Merlin, 73800, Montmélian, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
God
3 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Hardloop
Hello Sylwester,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your purchase went smoothly and your order arrived as expected. Your Rab Cirrus Flex will surely be a great companion on your upcoming adventures, whether on trails or mountains! 🏞️
Best regards,
Mathilde – HardGuide
I was charged twice for the item I…
I was charged twice for the item I bought. My email to customer services was answered promptly on a Sunday evening and the refund was sorted out very quickly. Thanks
17. februar 2026
Besvarelse fra Hardloop
Hello Helen,
Thank you so much for your wonderful feedback! 🌟 I'm thrilled we could sort out the double charge quickly, even on a Sunday evening. Your satisfaction while getting ready for your adventures with the Patagonia Womens Nano is what we strive for. Looking forward to seeing you explore new horizons! 🚵♀️
Sportingly,
Guillaume – HardGuide
Besvarelse fra Hardloop
Hello Jonathan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you enjoyed our fast delivery and competitive pricing. Your satisfaction fuels our passion for adventure and the great outdoors. Looking forward to accompanying you on your next trail! 🏞️
Best regards,
Romain – HardGuide
no issues
Was hesitant at first as company is based in Europe but no issues whatsoever. Good Comms very fast delivery and product exactly as described. Will use again
24. februar 2026
Besvarelse fra Hardloop
Hello Steve,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that everything went smoothly and that you're happy with your experience. It's customers like you who inspire us on this adventure! Looking forward to seeing you back on the trails! 🏔
Best regards,
David – HardGuide
I ordered last minute before a ski…
I ordered last minute before a ski holiday and the suitcase arrived in perfect condition from France the day before I went which was amazing! Fantastic service!
17. februar 2026
Besvarelse fra Hardloop
Hello Charlotte,
A big thank you for sharing your amazing experience! 🌄 I'm thrilled that everything arrived just in time for your ski adventure. Your satisfaction truly fuels our passion for outdoor journeys. I hope to see you soon on your next adventure! 🏞️
Best regards,
Blandine – HardGuide
I asked for the names below the logo…
I asked for the names below the logo like previous order instead I got it over
24. februar 2026
Besvarelse fra Hardloop
Hello Joe,
Thank you for your feedback. I apologize for the mix-up with the logo placement on your Rab Kinetic 20. We're committed to improving our services to ensure a better experience for adventurers like you. Rest assured, we'll address this today to prevent future issues. 🌲
Best regards,
Antonin – HardGuide
Excellent product and super service.
16. februar 2026
Besvarelse fra Hardloop
Hi Peter,
Thank you so much for your amazing review! 😊 We're thrilled that you enjoyed both our service and the Devold Original Islender. It's a fantastic choice for all your adventures, whether you're exploring new trails or reaching mountain peaks. 🏔 We hope to see you back on Hardloop soon!
Adventure awaits,
Romain – HardGuide
Excellent delivery service and also a…
Excellent delivery service and also a good price
23. februar 2026
Besvarelse fra Hardloop
Hello Elizabeth,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you're satisfied with our service and enjoyed a smooth experience. We hope to accompany you on many more outdoor adventures! 🏕️
Best wishes,
Guillaume – HardGuide
Great service and fast shipping to the…
Great service and fast shipping to the UK. Thnak you.
23. februar 2026
Besvarelse fra Hardloop
Hello Daryl,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that you had a great experience with our service and fast shipping to the UK. Your Dakine Titan Gtx will surely be an excellent companion for your outdoor adventures! 🌿🏔
Best regards,
David - HardGuide
Besvarelse fra Hardloop
Bonjour,
Thank you so much for your fantastic feedback! 😊 We're thrilled that you enjoyed your experience with us. Looking forward to accompanying you on your next adventure! 🏕️
Best wishes,
Blandine – HardGuide
Quick delivery great product and in the…
Quick delivery great product and in the sale!
12. februar 2026
Besvarelse fra Hardloop
Hello,
A big thank you for your fantastic feedback! 😊 We're thrilled to hear that you're satisfied with both our quick delivery and the quality of your Racer Afm Pro. May your new gear accompany you on many exciting adventures! 🏞️
Best regards,
Louis – HardGuide
Delivered Fox waterproof pants on time…
Delivered Fox waterproof pants on time and with care.
Very good online purchase experience.
Ps. Only shop that had the exact size and colour I wanted.
Sold out everywhere in UK.
19. februar 2026
Besvarelse fra Hardloop
Hello 👋
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that you had a great online shopping experience and that we could provide the exact size and color of the Fox Racing Defend 3l Water Pant you were looking for. Your adventures await, and we hope you'll have many memorable moments with your new gear! 🏞️
Best wishes,
Mathilde – HardGuide
Great experience
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product availability - some ski socks I considered buying stated delivery in 2-3 weeks, so I chose not to purchase.
That aside, I'm very happy with the helmet...and £30 cheaper than elsewhere. DPD shipping at around £8 seems decent, and it's a reliable service.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello dear client,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear about your great experience and that you found the adventure with us satisfying. Your happiness is our greatest reward. Excited to see you back on the trails soon! 🏞️
Sportively,
Théo – HardGuide
The shoes came as expected and I…
The shoes came as expected and I received tracking updates as they progressed
19. februar 2026
Besvarelse fra Hardloop
Hello Amy,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that everything went smoothly with your order and that you appreciated the tracking updates. The Crocs Metallic Buckle is an excellent choice for all your outdoor adventures. Looking forward to accompanying you on your next journey! 🏞
Best wishes,
Arnaud – HardGuide
Great customer service
Great customer service. Very competitive price and faster delivery than most companies I deal with who are based in the UK. I will definitely buy from again.
19. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to know that our service and fast delivery exceeded your expectations. We look forward to welcoming you back for more outdoor adventures! 🏞️
Best regards,
Louis - HardGuide
Great stuff
Items true to images and size. Kept updated with tracking. Items are excellent quality and feel. I will be a returning customer.
19. februar 2026
Besvarelse fra Hardloop
Hello Sophie,
Thank you so much for your fantastic review! 😊 It's wonderful to hear that the items matched your expectations and that you enjoyed the quality and feel of your Karitraa Rose High. We're thrilled to know you're planning to embark on more adventures with us in the future! 🌿
Sportingly,
Antonin – HardGuide
Everything went smooth..
Everything went smooth... arrived on the estimated date and were quick to reply to my questions.
Positive experience and will buy from Hardloop again.
19. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly and that you had a positive experience with us. We look forward to accompanying you on many more adventures! 🏞️
Sportingly,
Louis - HardGuide
Amazing product and great service
12. februar 2026
Besvarelse fra Hardloop
Hello Victoria,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear you had such a positive experience with us. Can't wait to see you back on the trails and enjoying new adventures! 🏞️
Best regards,
Guillaume – HardGuide
Excellent quality product
Excellent quality product, competitively priced, delivered promptly.
17. februar 2026
Besvarelse fra Hardloop
Hello dear customer,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you're happy with your purchase. We look forward to accompanying you on your next adventure! 🌄
Best regards,
Louis – HardGuide
Ski helmet order
I ordered a ski helmet and was given an estimated delivery date, the item was delivered earlier than predicted. The company is in France but cant fault the service.
29. januar 2026
Besvarelse fra Hardloop
Hello Andrew,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that your Smith Vantage 2 helmet arrived even earlier than expected. Your adventures on the slopes await, and we're glad to be part of your journey. ⛷️
Best Regards,
Guillaume – HardGuide
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.