The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Genuinely impressed with Hardloop. The price was good and the colour options, which is why I ordered from them in the first place. Postage to UK was so quick as well, delivery was within 5 days and th... Se mere
Virksomheden har svaret
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Se mere
Virksomheden har svaret
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Skrevet af virksomheden
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Kontaktoplysninger
695, Avenue Paul Louis Merlin, 73800, Montmélian, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
God
3 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great price on a great product
Great price on a great product. Great comms throughout the process. Nice job Hardloop.
6. marts 2026
Besvarelse fra Hardloop
Hello Richard,
Thank you so much for your wonderful feedback! 😊 We're thrilled to know you had such a positive experience with us. Can't wait to see you back on the trails for more adventures! 🏞️
Warm regards,
Antonin – HardGuide
Besvarelse fra Hardloop
Bonjour Ian,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you had an excellent experience with our customer service. The Merrell Accentor 3 Sport Gtx is a great choice for all your adventures, and we're delighted it met your expectations. Looking forward to seeing you back on the trails! 🏞️
Best regards,
Théo – HardGuide
Great price
24. februar 2026
Besvarelse fra Hardloop
Hello Jonathan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you enjoyed the experience. May your future adventures be filled with joy and discovery. Looking forward to seeing you out there on the trails! ⛰️
Best wishes,
Romain – HardGuide
Previous comments stated,many thanks.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello David,
A huge thank you for your amazing feedback! 😊 We're thrilled to hear you're satisfied. May your next adventure be filled with excitement and breathtaking views! 🏞️
Stay adventurous,
Camille – HardGuide
Very quick dispatch to the UK and item arrived in good condition!
I hadn't expected the item to arrive s swiftly after realising the company was based in France. Very happy with the item I received.
5. marts 2026
Besvarelse fra Hardloop
Hello Carry,
Thank you so much for your fantastic feedback! 😊 It's wonderful to hear that your order arrived swiftly and in great condition. We're thrilled to have brought a smile to your face and hope to accompany you on many more adventures ahead! ⛰️
Best regards,
Arnaud – HardGuide
Shattered Dreams
I tried twice to order tecnica forge gtx in 49 two pairs that were in stock on the website but they were not and the order was cancelled,🥲Romain was apologetic and sent me a discount code 😃which was nice of him, then the next day they were back in stock so I got very excited and ordered two pairs again with the discount 😁however they were not in stock so I was very disappointed again 😱, I remain hopeful that they will come back into stock 🙃as I have very BIG feet and these boots fit like gloves, fingers crossed 🤞best wishes Iain ☀️
25. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you for sharing your experience. I'm really sorry to hear about the stock issues with the Tecnica Forge 20 Gtx. Rest assured, we're doing our best to resolve these challenges and provide a smoother experience. Your enthusiasm for these boots motivates us to improve! Fingers crossed they will be available soon. 🌿
Best wishes,
Arnaud – HardGuide
Besvarelse fra Hardloop
Hello Michael,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that our shop and service met your expectations. Your Ortovox Traverse 30 Dry is an excellent companion for your outdoor adventures. Looking forward to accompanying you on many more trails! 🏞️
Best regards,
Guillaume – HardGuide
Walking shoes arrived on time and are…
Walking shoes arrived on time and are the ones I ordered. Good value and very good shoes.
2. marts 2026
Besvarelse fra Hardloop
Hello
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly with your order and that you're happy with your purchase. Looking forward to seeing you embark on your next adventure! 🌄
Best wishes,
Guillaume – HardGuide
Besvarelse fra Hardloop
Hello,
Thank you for your message and for pointing out the communication issue. I apologize for the lack of updates on your order.
I can confirm that your package was delivered on February 27. If you need any further details or assistance regarding your delivery, please feel free to ask.
I remain available if you have any other questions!
Guillaume - Hardguide
UNDELIVERED expensive running shoes
UNDELIVERED expensive running shoes. You have promised delivery on 06/03/20260 and 09/03/2026. Have not received.
4. marts 2026
Besvarelse fra Hardloop
Hello Elaine,
I'm really sorry to hear about the delivery issue with your La Sportiva Helios Iii shoes. We understand how frustrating this can be, especially when it comes to essential gear for your outdoor adventures. Rest assured, we're looking into this urgently. Thank you for your patience and understanding. 🌲
Best regards,
David – HardGuide
Good customer service
Delighted to find this online retailer. Great website easy to use and so pleased to get the Aigle gilet I had been trying to get for my husband since January.
Initial order couldn’t progress as I live in Guernsey- but good informative response from customer service advising me of issue and immediate refund.
I was able to reorder and ship to PObox in uk mainland . Delighted with service and husband loves the gilet. Win win all round!
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello dear client,
Thank you so much for your fantastic review! 😊 We're thrilled to hear about your positive experience and delighted that you found our service helpful. It's stories like yours that keep us inspired on our adventure! 🏞 We hope to see you again soon!
Best regards,
Arnaud – HardGuide
Besvarelse fra Hardloop
Hello,
A big thank you for your fantastic feedback! 😊 I'm thrilled to hear that the delivery was swift and that you're happy with your goods. May your next adventure be filled with joy and discovery! 🏞️
Sportingly,
Guillaume – HardGuide
Really good company
Really good company. Good prices, helpful via email and even returns from
U.K. handled very efficiently. This sadly can’t be said for many companies!
3. marts 2026
Besvarelse fra Hardloop
Hello Chris,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great experience with us, especially in managing returns from the U.K. A reliable gear like the Protest Prtlucid Snowjacket will surely be your ally for future adventures. Looking forward to seeing you on the trails! 🏔
Best regards,
Théo – HardGuide
Terrific service
Terrific service, Product unused as yet but arrived exactly as expected well packaged.
Looks as described. Arrived a day earlier than expected. Would buy from them.again.
2. marts 2026
Besvarelse fra Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled that everything went smoothly and exceeded your expectations. We can't wait to see you back on the adventure trails with us! 🏞️
Best wishes,
Guillaume – HardGuide
Prompt and as expected!
23. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 I'm thrilled to hear everything was prompt and met your expectations. The Casco Speedairo 2 Rs is indeed an excellent choice for your adventures, offering both style and safety. Looking forward to seeing you conquer new trails! 🏞️
Sportingly,
Guillaume – HardGuide
Easy company to deal with
Easy company to deal with, with frequent updates, would use again.
2. marts 2026
Besvarelse fra Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear you had a smooth experience. We can't wait to accompany you on your next adventure! 🏞️
Best regards,
Guillaume – HardGuide
Never bought from Hardloop before but…
Never bought from Hardloop before but decided to try and was very happy with the service and my purchase I will use them again in the future 👍🏻
2. marts 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for sharing your positive experience with us! 😊 We're thrilled to hear that you're happy with our service and your purchase. We look forward to accompanying you on many more adventures in the future! 🏞️
Best regards,
Guillaume – HardGuide
Ski gloves arrived from France exactly…
Ski gloves arrived from France exactly when they were promised in time to go on ski holiday. The product is excellent- as was the price. Much cheaper than suggested selling price.
20. februar 2026
Besvarelse fra Hardloop
Hello Dominic,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your ski gloves arrived just in time for your holiday and that you found the Helly Hansen Odin Winter Glove Gants to be an excellent choice at a great price. Enjoy your adventures on the slopes! ⛷️
Sportingly,
Camille – HardGuide
Besvarelse fra Hardloop
Hello Brian,
A big thank you for your fantastic feedback! 😊 We're thrilled to hear about your satisfaction with our service. We can't wait to accompany you on your next adventure! 🏞️
Best regards,
Romain – HardGuide
I would use the website again
The price was very good indeed, as, I hope, will be the trainers but the delivery was delayed and somewhat confusing, probably because it was coming from another country However, that will not deter me from using the website again. Thank you.
24. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your feedback! We're sorry that your experience wasn't perfect. We are committed to enhancing our services to ensure our customers' satisfaction in the future. 🌿
Sportingly,
Antonin – HardGuide
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.