Ordered an electrical fire for my media wall ... unfortunatley the item hasnt arrived after chasing them repeatly still no luck ... i would NEVER EVER Recommend this company and the crazy part is the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've just purchased 10 square meters of self adhesive tiles. I was a bit wary as the price I paid was excellent. Far better than other suppliers. Laid them today and couldn't believe how easy it was.... Se mere
Virksomheden har svaret
My grandson loves his tent and it is a good size so he can fit all his toys in it with him. It arrived quickly and well packaged, for a pop up tent I found it was simple to collapse as well (which is... Se mere
Virksomheden har svaret
Hi had an issue with my order when it arrived was really happy with outcome they sorted it for me was more than happy with service would use again
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Kontaktoplysninger
Storbritannien
- info@haodirect.co.uk
- haodirect.co.uk
3,8
God
226 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleased better than I expected…
Very pleased better than I expected would recommend good quality and delivery
28. december 2025
Besvarelse fra Haodirect
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that our product exceeded your expectations. It's always great to know that our customers are satisfied with both the quality and delivery.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Haodirect
Amazing Quality, Very Fast Delivery
Very Fast Delivery. Item works perfectly, and very well packaged! Great value too. Will be buying again in the future
28. december 2025
Besvarelse fra Haodirect
Dear Liam Brown，
Thank you so much for your wonderful feedback! We’re so happy to hear that you’re pleased with the fast delivery, the quality of the item, and the packaging. It’s great to know that you found it to be great value too!
We truly appreciate your support and look forward to serving you again in the future. Thanks again for choosing us!
Best regards,
Haodirect
Good quality
Im pleased with the quality of my room divider. Works very well in the space
15. december 2025
Besvarelse fra Haodirect
Dear Mrs. Clare Gollop,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with the quality of your room divider and that it fits so well in your space. It's great to know it's serving its purpose and making a positive impact in your room.
We truly appreciate your feedback and are so glad you had a great experience with us. If you ever need anything else or have any questions, don't hesitate to reach out—we're always here to help!
Best regards,
Haodirect
Great piece of furniture at an even…
Great piece of furniture at an even better price, fast delivery also!
15. december 2025
Besvarelse fra Haodirect
Dear Ryan Stevens,
Thank you for your fantastic feedback! We're so happy to hear that you're loving your new piece of furniture and that it met your expectations in both quality and price. It's also great to know that the fast delivery made the experience even better!
We really appreciate your feedback and are so glad you had a smooth and satisfying shopping experience. If you need anything else, feel free to reach out anytime!
Best regards,
Haodirect
Had no problems and my son-in-law was…
Had no problems and my son-in-law was very pleased with his gift
14. december 2025
Besvarelse fra Haodirect
Dear Peter Livermore，
Thank you so much for your kind words! We’re thrilled to hear that your son-in-law loved his gift, and that everything went smoothly with your order. Your feedback means a lot to us, and we’re so happy we could help make your gift-giving experience a success.
If you ever need anything else in the future, don’t hesitate to reach out. We’d be more than happy to assist!
Thanks again for choosing Haodirect. We hope to have the pleasure of serving you again soon!
Best regards,
Haodirect
Still waiting for this to be delivered…
Still waiting for this to be delivered and no response to me enquiry
UPDATE: this was delivered and got a response from the company chasing it up for me. Thank you
15. december 2025
Besvarelse fra Haodirect
Dear JD,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your order. We understand how important it is to receive your items on time, and we’re sorry for any inconvenience this may have caused.
We’re happy to confirm that your order has now been successfully delivered. We’ve also addressed the inquiry you mentioned, and we’ve made sure to resolve the matter. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We are always here to help!
We truly appreciate your patience and understanding as we worked to get this sorted, and we hope to serve you again in the future under better circumstances.
Best regards,
Haodirect
Besvarelse fra Haodirect
Dear Rhyanna D，
Thank you for your fantastic feedback! We're thrilled to hear that you’re happy with both our service and the product of 71cm Wide Linen Upholstered Ottoman Footstool. It's great to know that the product met your expectations.
We hope it adds both style and functionality to your space!
Best regards,
Haodirect
Received the item within a day or so.
15. december 2025
Besvarelse fra Haodirect
Dear A Lincoln,
Thank you for your kind feedback! We’re glad to hear your order arrived quickly. We strive to provide fast and reliable service, and it’s awesome to know we met your expectations!
Best regards,
Haodirect
Very good service
12. december 2025
Besvarelse fra Haodirect
Dear Anne mitchell，
Thank you for your wonderful feedback! We’re so glad you’re happy with our service. We look forward to serving you again soon!
Best regards,
Haodirect
Besvarelse fra Haodirect
Dear Mr A,
Thank you for taking the time to leave us a review! We're so glad to hear you were happy with our service and delivery. We truly appreciate your feedback and look forward to serving you again in the future!
Best regards,
Haodirect
I completed a review on H&O Direct…
I completed a review on H&O Direct which in their emails include the company named haodirect.co.uk in which the purchase I had made via Debenhams made it exceptional difficult to get a refund or indeed return unwanted items. I did eventually get a refund because I was persistent and refused what they wanted me to do ie keep the item and they would send me something (not specified) and for me to then sell the unwanted item. It was weird. I have just received the following response from them denying they are the same company. It is as follows
Reply from Haodirect
12 hours ago
Dear Angela Glasper，
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve described and understand how upsetting this situation must have been.
After carefully reviewing our records, we’re unable to locate an order matching the details provided. We would like to clarify that Haodirect is not the same business as “H&O Direct”, which is referenced in your review.
From the information shared, it appears this purchase was made through the Debenhams marketplace and fulfilled by a different seller. As a result, we do not have access to the order, return details, or communications related to this transaction and are unfortunately unable to assist directly.
We’re pleased to hear that a full refund has now been issued and that the matter has been resolved. For any further questions regarding this order, Debenhams or the original marketplace seller should be able to provide direct support.
We appreciate your feedback and hope this clarification helps prevent any further confusion.
Best regards,
Haodirect
The fact that they ARE the same company is beyond belief because the email address is
haodirect See the email address is haodirect. I see this as gaslighting because they are claiming that I have made an error. Lets be clear I HAVE NOT MADE ANY ERROR IN IDENTIFYING THE COMPANY. I have proof via the emails the company sent me. It's no wonder the company is is financial difficulties.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Angela Glasper，
Thank you for sharing your experience. We genuinely apologize for any confusion caused by the emails you received. After reviewing your case, we understand how frustrating it must have been to deal with the difficulties around the return and refund process.
Due to a system error, your last review was incorrectly replied, which led to the misunderstanding regarding the company’s identity. We want to reassure you that your purchase was from our brand, and we have already confirmed that your refund has been processed. We deeply regret any inconvenience caused and appreciate your patience as we worked to resolve the matter.
We value your feedback and take your concerns seriously. If you have any other questions or require further assistance, please do not hesitate to reach out to us directly. We are committed to ensuring a better experience for our customers moving forward.
Thank you for your understanding.
Best regards,
Haodirect
Made an order from Debenhams but was…
Made an order from Debenhams but was from this company, ordered a toy and received a pair of slippers. Tried to contact both Debenhams and H&o direct but no answer back, a joke they don’t have a phone number
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Haodirect
Dear Andrea Hirst,
Thank you for sharing your feedback, and we’re really sorry to hear about the mix-up with your order. We understand how frustrating this situation must be.
We’d love to resolve this as quickly as possible. Could you please reach out to us directly at dbhcustomerservice@haodirect.co.uk
with your order details, and we’ll investigate what happened and make it right for you?
We appreciate your patience, and we're here to help!
Best Regards,
Haodirect
Ordered items on Debenhams website
Ordered items on Debenhams website. Now wanting to return, getting emails from China. They are offering-50% discount. Am I not entitled to return and get full refund?
1. november 2025
Uopfordret anmeldelse
Stay away and keep your money
If I could give a minus I would. I ordered a jacket they sent completely the wrong one and now.wont give a refund or take the coat back for the refund, they have said its a 3rd party courier. I should of read the reviews first but I thought it was Debenhams I was dealing with. Stay away from H&O.
25. oktober 2025
Uopfordret anmeldelse
Unresponsive emails
I purchased an item on 29/09/25,umfortunately it was not worth the money that I paid for it and was not a good fit. I have written to them twice to seek advice on how I return it and receive a refund, I have still to receive a reply from them. Poor poor customer service.
4. oktober 2025
Uopfordret anmeldelse
Did deliver on time BUT ZERO communication.
Got my delivery within 5 working days it was a fireplace. Zero communication from company so when you order do NOT expect any of your emails to be answered. So if something goes wrong with order your stuck with it, Fire place works well so far but if it stops working would be impossible to return.
7. oktober 2025
Uopfordret anmeldelse
Disgraceful experience Purchased a fire arrived week late…
Purchased a fire arrived week late damaged trying to return 9 weeks now ignoring emails Debenhams just as bad the whole experience has made me ill suffering with stress had a 6foot fire stuck in the middle of the room and a media wall half finished don’t know what to do can anyone help
4. oktober 2025
Uopfordret anmeldelse
Paid for express delivery but this took…
Paid for express delivery but this took over a week.
8. september 2025
Uopfordret anmeldelse
150CM Wide Outdoor Dining Table with…
150CM Wide Outdoor Dining Table with Tempered Glass Top and Parasol Hole.
Great table. Easy to put together. Quick deliver and good price. I will would recommend
8. august 2025
Uopfordret anmeldelse
Led crystal light looks great in my…
Led crystal light looks great in my bedroom and was easy to fit would recommend it also price was very reasonable.
8. august 2025
Uopfordret anmeldelse
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