Gumtree Anmeldelser 7.488

This site is full of scammers and they take your money without sending off the goods as advertised lost thousand on this website as its owned by e.bay you would of thought they'd be better buyer protections in place. Do not buy items on this site if you expect the seller to post them just not gonna happen they keep your cash and customer service is a joke. There have been alot of cases as spoke to trading standards where as the buyer don't actually have the item they are selling uploading pics from Google to scam people out there hard earnt cash. Please be wary and if the seller not local to your area don't buy as you're not gonna get the item nor the cash back. This site should be fully investigated by the police as it is fraud at the end of they day and those seller who are responsible know who they are and should be held account for there action fined in prison or both.

I paid £60 for a pet advert that’s been stuck in “Under Review” for days with no explanation. I followed all rules and have done nothing wrong. Gumtree’s support system is broken — my emails are bouncing and there’s no way to get help. I’m a genuine, verified seller and this is unacceptable. I just want the ad I paid for or a refund. Very disappointed.

Edited from 1 to 4 stars after I received response and ads were reinstated after a few helpful emails from Gumtree. Have since sold a few items. Only downside is the ridiculously low offers some people send (but that's not Gumtrees fault).
Original post below:
Only gave one star as zero wasn't an option. Used a few years ago and had no problems, and would actually have recommended them, however it seems to be now literally a waste of time. I spent a couple of hours taking photos and posting items. One item went on fine yesterday, received confirmation and had several views logged. Went on to post more today, all of which were fine and received confirmation of posting emails for all except one that seemed to be on stuck on 'processing' so after a couple of hours decided to repost it in case there was an issue. Every single one of my 6 current posts have "ad has been removed". No explanation, no message. Looked on the help section (which is no help whatsoever) and it states that an email would explain the issue. It states you can repost at any time so tried one, it was removed immediately.
If there's an issue with my profile, then let me know. Don't just let people wonder what the problem is and spend ages trying to get in touch with you (and definitely don't set expectations about sending out communications when you have no intentions of doing so).

Not even a poor man’s e-Bay. Seems to be used by time wasters predominantly who ask “is it still available” followed by radio silence or “what condition is it in” which is followed by radio silence when you tell them to read the description and look at the pictures, and BTW “IT’S FREE”. One the plus side despite the website needing some revamping it is easy to advertise and I did shift my 3 piece suite when the guy eventually turned up 6 hours late. Have closed my account.

I do not like gumtree everytime i sell something people dont turn up or waste your time basically, not happy

We like Gumtree overall and sell quite a few bits & pieces on there, however, we believe it has two MAJOR flaws.
1. If someone does not show up, in order to warn other sellers, we will give a 1* review stating that. The buyer will then often just reciprocate with a 1* review saying 'Rude'. Gumtree are unable and / or unwilling to do anything about this.
2. If you have several things listed and go on holiday, you have to delete EVERYTHING, then, when you return, you have to Repost EVERYTHING. That is a time consuming task, especially when the items you have deleted are not necessarily the first to appear in the 'inactive' list. Would it be such an enormous task to incorporate a 'pause, or away' button like other platforms?

Poor customer interface. Seems it has dated technology.

Gumtree
To the people that runs this I want to know why that people place ads that says free yet they are not.
To be honest am sick of reporting this and nothing gets done.

I have had abuse when I’ve replied to a ad that says free yet they said it’s for sale for money.
How can you run this company like it things have to change if not I’ll take my ads down.
Something needs to be changed if it’s free then both title and price box shout match or it don’t work
Sort it out

Messages not loading on Gumtree App. Deleted app and reloaded it and still no messages. Just a message saying try again later. Can get messages on google log in but not on the app. Do not ever send anything until you have been paid. PayPal payments only. And then tell buyers they have to pay you the £1 insurance fee, PayPal charge you. I’ve seen a few people send their items without receiving payments first 🙄

Would give it 0 stars. Gumtree itself kept taking down my ads and when i emailed them they accused me of being a letting agent. Told them i was a private Landlord but they didnt allow me to post any ads even after i paid £60 for the month. They steal your money!!!

This rubbish Gumtree posted an ad for my cat because I put down kitty there removed my ad this rubbish and paid 1pound…… so I put another post cats again there removed my ad for putting down cats this f ? Joke my 2 pound back you f ?and shame to this rubbish company

I’m extremely disappointed with my experience. I encountered an issue involving a false reviews, and when I reached out for support, I was told there was no way to dispute, edit, or remove it. It’s unacceptable that the platform allows inaccurate reviews to remain with no accountability or proper resolution process.

This not only affects users unfairly but also damages the integrity of the platform itself. I expected better systems in place for fairness and transparency, but unfortunately, that was not the case.

I have been using Gumtree for many years and to be honest I have only ever had a problem when selling and iPhone. Then, all the scammers came out to play. Apart from that it is a great site and I am still using it today!

I had a very disappointing experience buying a cockatiel through Gumtree from someone going by the name “Kira”, active in the Salford area.
He sent me an address, and when I arrived, I realised it was just a parking lot, not a proper home or bird setup. He showed up alone and handed me the bird in a closed cardboard box with holes, without letting me see the other birds, choose one, or get any clear information.
There was no health certificate, and he didn’t explain anything about the bird’s background or condition.
Within two weeks, the bird became ill: sneezing, open-mouth breathing, fatigue, and nasal issues. I took him to an emergency avian vet, and the bill came to over £200.
When I contacted the seller (I wasn’t happy, of course), he showed zero compassion, denied any responsibility, refused to answer properly, and even mocked me for asking about a health certificate.
I reported the situation to Gumtree, but their response was very disappointing. They just don’t care, as long as people keep using their platform, they don't take any responsibility for fraud sales with animals.
My advice: be extremely careful when adopting a pet from Gumtree. Don’t accept any animal unless you can see the flock, ask proper questions, and check the living conditions. If the seller avoids all of that — don’t go through with it.
In the meanwhile, i have escalated this report to RSPCA and look forward to get a serious response from them.

I first joined Gumtree in about 2007, according to my profile and for quite a while, everything seemed okay for a site which relies heavily on trust. However, in recent years, everything has gone downhill.

For me, by far the most annoying thing is that the e-mail address that I signed up for is no longer in use because the company that provided it no longer exists and Gumtree will not let me change it. I can add an address to which replies to ad mail is sent but all Gumtree correspondence is sent to the defunct e-mail address. Their only response is to open a new account.

Seriously, in 2025 you can't change my e-mail address?! So, then I try to post an ad and I get a message that the ad does not obey their rules and that an e-mail has been sent to the e-mail address which does not exist anymore! So, I don't have a clue what I am supposed to have done wrong. I e-mail their support address but get no reply. I resort to asking ChatGPT which, after analysing my ad and suggesting several amendments, which I carry out and the ad is still rejected, pretty much gives up.

And what has happened to the users? No shows used to be a rarity (in the olden days) but even when trying to give away a guitar, people say they want it but either just stop responding or don't show up which has a knock on effect with people who responded the ad later on to whom I have told it has been promised to somebody. It would be a lot less stressful to throw the guitar in a skip!

The site feels like the server it is hosted on was abandoned ten years ago in some dusty cellar.

Who on earth comes up with such a flawed rubbish feedback system?
I advertised an item and was contacted by a scammer/fraudster, so I blocked and reported them.
In return they left me 1 star feedback. When I contacted gumtree they refused to remove the 1 star feeback!!!
No wonder the site is full of scammers!

I wish I could give 0.
Scammers- charged me £9.99 after half an hour advert has been removed. With no refund of course.

Although I bought & paid for a Firestick on the 28th March ., The "SELLER " never sent the item , or Refunded ,although I made continuous requests .
Gumtree were NOT at all interested , Leaving me £15 out of pocket . This is Still ongoing !! Gumtree are apparently hoping I will loose interest & write the money off , No Chance .

It has got to be the worst place on earth to try to sell anything, If it isn't scammers, it is time time wasters, After another coupe of hours wasted waiting in for a no show, I have decided to never try and sell anything on Gumtree ever again.

Gumtree consists of 95% timwasters . I’ve had stuff for sale at very cheap prices and even good free stuff. The amount of times I get “ is it still available “ ? With no telephone number supplied. They expect you to give your full address and when asked to provide a tel number they can’t be bothered. Unbelievable. Gumtree is a last resort. Awful site.