I recently ordered a 'bundle ' deal which included a candle. I picked the candle I wanted but was mistakenly delivered the wrong fragrance. Contacted gruum who apologised and said they would send the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The order was delayed initially due to unexpected high demand. When it did arrive the face wash had leaked in the package and also ruined the soap bar. However when I contacted customer service they h... Se mere
Virksomheden har svaret
Customer service is outstanding as always. Had a razor subscription for near a year before putting on hold for a bit, the service is customisable. Start and stop as needed, and all the time t... Se mere
Virksomheden har svaret
Great products, no chemicals, not tested on animals, always have offers on, but best of all is customer service, they're prompt friendly +go the extra mile. Anything I've bought scented is AMAZING. My... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.
Kontaktoplysninger
Unit 17, Hillgate Business Centre, Hindley St, SK1 3AU, Stockport, Storbritannien
- support@gruum.com
- gruum.com
4,7
Fremragende
7 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great products that are completely…
Great products that are completely different to anything's ng else on the market
1. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sharon,
Thanks for your review. We are so pleased to hear you are enjoying our unique products. It means a lot to us.
Warm regards
Mikaela
Team grüum
Great products
Great products, simple packaging, some really good value offers. I always turn to these product for mine and my husbands travels as they are the perfect size for 2 weeks away.
Give them a try, I highly recommend them.
7. september 2026
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Besvarelse fra grüum
Hi Mrs Paula Smith,
Thanks so much for the recommendation and the 5 stars, we truly appreciate your support.
Warm regards
Mikaela
Team grüum
Lovely products
Lovely products , leave skin feeling fresh and clean. Sun cream is not greasy or sticky goes on smooth. Will buy again. Great for traveling.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Ann,
Thanks for your great review. We look forward to welcoming you back again!
Warm regards
Mikaela
Team grüum
gruum is a excellent Company to buy all…
gruum is a excellent Company to buy all your Male grooming products’ They have a massive range & all excellently priced & also do many deals depending on what you purchase is. I have never needed to look at other companies once i found gruum.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Mr Micky,
Thanks for your thoughtful review. We are so pleased you found us too, welcome to the grüum community!
Warm regards
Mikaela
Team grüum
Started using a few products through…
Started using a few products through promotions. I was hooked. I have sentive skin and allergies so was dubious but the products I have purchased so far have been fine.
One of the products I purchased ( face wash) leaked during transportation I contacted customers services just to point it out and within hours got a message apologies were sent with a promise of new full bottle to be dispatched. Very impressed with service.. Already recommended them to family and friends.. Beautiful natural products and family business.. Bravo x
7. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Ellie,
Thanks for your review. We are so pleased to hear how the products are working well for your skin. Thanks for sharing your experience, it is always our pleasure to help. Thanks for the recommendation too, it means a lot to us.
Warm regards
Mikaela
Team grüum
First class customer service
First class customer service. I had a slight issue which was resolved quickly and even more satisfactorily than expected by Andrea. Very helpful. Highly recommended both for their wonderful products and customer service!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sarah,
Thanks for your lovely review. We are pleased that Andrea was able to help you and we are pleased to hear you like our products too! Thanks for sharing.
Warm regards
Mikaela
Team grüum
Lovely products and very good customer…
Lovely products and very good customer service
4. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Deborah,
Thanks for your kind words, we are so pleased you are enjoying your products.
Warm regards
Mikaela
Team grüum
Grüum & their team are awesome ✨️
This company is one of the best around.
Their products work, are incredible for sensitive skin and are budget friendly. Their packaging is eco-friendly too.
Have any issues with your order or any product? Their great customer service team will sort it quickly without any hassles.
I only wish I'd discovered Grüum sooner ✨️
3. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi D,
Thank you so much for your wonderful review. We're thrilled to hear that our products have been a great fit for you.
Thank you for your support, and we're delighted to have you as part of the grüum community, even if we do wish we'd found each other sooner too! ✨
Warm regards,
Mikaela
Team grüum
Very nice and friendly staff and great…
Very nice and friendly staff and great customer service
3. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Peter,
Thank you for your kind review! We're delighted to hear that you found our team friendly and that you had a great experience with our customer service. Thank you for choosing grüum!
Warm regards,
Mikaela
Team grüum
Avoid! Appalling customer care
Ordered during a Sky promotion, paid for delivery and an extra product. It failed to arrive. Contacted Grumm using their website chat function and email and the responses were very poor. After failing to deliver the products and receiving no delivery date confirmation, I contacted my bank for a refund. It was only after this action did they try contacting me. Even asking me to confirm my address! Which was correct they just failed. Despite me pointing out the failed under the CRA 2015 for failing to deliver services with reasonable care and skill, and the fact they have NEVER delivered goods ordered they have the audacity to challenge my bank over the refund. Shockingly poor customer care and outrageous conduct.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Kiran,
Thank you for taking the time to share your feedback. We're sorry to hear that this experience left you feeling like this.
When an order appears to have been lost in transit, our approach is to investigate and arrange a replacement as quickly as possible. In this instance, we requested confirmation of the delivery address so that we could move forward with resolving the issue, but we appreciate that this may not have met your expectations.
We understand that raising a dispute through your bank was the route you chose to take. Once a chargeback is opened, we are required to respond to the bank's request for information as part of the process. Our intention was simply to try and resolve the matter directly with you and ensure you received the order you had paid for.
We appreciate your feedback and wish you all the best moving forward.
Warm regards,
Mikaela
Team grüum
Just wanted to say a huge thank you x
Just wanted to say a huge thank you to Ana for being so lovely and helpful! 🥰 She’s been amazing throughout and has made everything so easy. Really appreciate your help, Ana! 💕✨
3. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jess,
Thank you so much for your lovely review! We're thrilled to hear that Ana was able to make everything easy for you and provide the support you needed.
Warm regards,
Mikaela
Team grüum
Great customer service
I’m very happy with the customer service team and how they handled my query.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Ms Linda,
Thank you for taking the time to share your experience. We're so pleased to hear that you were happy with the support you received from our customer care team and how your query was handled. Thank you for choosing grüum!
Warm regards,
Mikaela
Team grüum
Shocking customer service - I ordered a birthday bundle as a gift
I ordered a birthday bundle as a gift, which arrived wrapped packaged as a gift. It was heavily damaged and leaking everywhere. These things can happen. Photos were provided the same day. Instead of apologising and resolving it, customer service (an agent named Ana) repeatedly demanded that I dig through the sticky, ruined mess to inventory the damage for them to replace what had leaked. When I refused that suggestion twice and asked for a returns label, twice, I was told to take the actively leaking, unlabelled box to the Post Office to "return to sender" without a barcode, which is something the Post Office legally cannot accept. When I raised a formal complaint about this inappropriate advice, I told them that I would put it a bag, but needed the label for return. The exact same agent replied to the complaint too. They totally ignored my request for a return label again and forced a replacement on me instead of asking and listening to what I actually wanted. I had made that very clear from the outset. Gruum was asked multiple times for a return label. Hopefully this package will arrive undamaged but it matters not. I was not given a choice and they have completely ruined the experience, and I will never buy from grüum again. Incredibly rude, lazy, and completely lacking in basic customer service.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sandra,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience has left you feeling this way.
It is never our intention to leave a customer feeling let down. Our aim is always to listen to concerns, offer support, and work towards a positive resolution wherever possible. We appreciate you taking the time to share your experience with us.
I've reached out to you directly, as we'd welcome the opportunity to speak further and hopefully leave you with a more positive impression of grüum.
Warm regards,
Mikaela
Team grüum
Amazing people
Amazing people, they will do everything to make the customers happy. Definitely recommended 👌
Many thanks Mikaela 😊
2. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you so much for your wonderful review! Always happy to help.
We really appreciate your recommendation and your support of grüum.
Warm regards,
Mikaela
Team grüum
Just Great!
Always a pleasure dealing with the company. Really good quality and some unique products and great offers. A recent order went a bit wrong but Ana in customer services could not have been more prompt and helpful in sorting this out. I continue to be a delighted customer!
2. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Greg,
Thanks for your lovely review. It is always nice to hear such positive feedback and we are pleased Ana was able to help you swiftly. Thanks for sharing.
Warm regards
Mikaela
Team grüum
Always a pleasure with the gruum team :)
2. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Christine,
Thanks for your lovely words, it means a lot to us. Thank you for sharing your experience.
Warm regards
Mikaela
Team grüum
Truly excellent customer service from grüum
Truly excellent customer service from grüum. I ordered a heat protection spray and the spray (nozzle) didn't work. grüum replaced it for me and sent me a free gift too. This level of service really makes a brand stand out.
I regularly buy grüum shampoo and conditioner bars and love their environmental packaging. Would highly recommend grüum and its excellent customer service.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Emma,
Thank you for your fantastic review! We’re so pleased we could quickly sort the issue with your heat protection spray and that the little extra gift was a welcome surprise.
It’s wonderful to hear you’re also a regular fan of our shampoo and conditioner bars and appreciate our environmental packaging. Your kind words about our customer service mean a lot to the whole team, and we’re delighted you’d recommend grüum!
Warm regards,
Alex - Team grüum
Everything you could want from skincare!
Everything you could want from skin care; natural, reasonably priced and great results! I love these amazing products and would highly recommend!
31. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you for your wonderful review! We’re so pleased to hear you’re loving our skincare and that you’re enjoying the natural ingredients, great value, and results.
It means so much to know you’d recommend grüum. Thank you for your fantastic support!
Warm regards,
Alex - Team grüum
High quality products with very quick…
High quality products with very quick and helpful customer service
31. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Rachael,
Thank you for your lovely review! We’re so pleased to hear you’re impressed with the quality of our products and that our customer service team has been quick and helpful whenever you’ve needed us.
Your kind words and support are truly appreciated!
Warm regards,
Alex - Team grüum
Outstanding service
Outstanding customer service and support. No ài struggles or calls from around the world. It's so refreshing dealing with such helpful friendly people who always answer your emails asap. Excellent marks for your team.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Kate,
Thank you for your fantastic review! We’re so pleased to hear you’ve found our customer service so friendly, helpful, and responsive. We truly believe in keeping things personal, so it means a lot to know this comes through in your experience.
We’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear them!
Warm regards,
Alex - Team grüum
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.