I recently ordered a 'bundle ' deal which included a candle. I picked the candle I wanted but was mistakenly delivered the wrong fragrance. Contacted gruum who apologised and said they would send the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The order was delayed initially due to unexpected high demand. When it did arrive the face wash had leaked in the package and also ruined the soap bar. However when I contacted customer service they h... Se mere
Virksomheden har svaret
Customer service is outstanding as always. Had a razor subscription for near a year before putting on hold for a bit, the service is customisable. Start and stop as needed, and all the time t... Se mere
Virksomheden har svaret
Great products, no chemicals, not tested on animals, always have offers on, but best of all is customer service, they're prompt friendly +go the extra mile. Anything I've bought scented is AMAZING. My... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.
Kontaktoplysninger
Unit 17, Hillgate Business Centre, Hindley St, SK1 3AU, Stockport, Storbritannien
- support@gruum.com
- gruum.com
4,7
Fremragende
7 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gruum products are great 👍
Gruum products are great 👍
I recently placed an order & upon arrival a product was missing- I hasten to add this is very unusual.
My email was promptly answered in a professional, friendly manner. Item dispatched & received quickly.
How lovely to have brilliant hassle free service.
Thank you 🙂
17. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear you're enjoying our products and we're pleased our customer service team was able to resolve things quickly and hassle-free.
Thank you for your support and kind words.
Warm regards,
Mikaela
Team grüum
Great products & fantastic customer service
Never heard of this brand before, but I had a voucher so I decided to use it after browsing the website and reading their story.
The order came very quickly but unfortunately one of the bottles was leaking and most of the packaging of the other items was quite wet, not a big deal, I dried everything and didn't think of it as a big deal but I decided to inform them and costumer service was excellent and they are sending me a replacement for all the order.
I started to use the products, they smell fantastic and feel really good!
17. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Baba,
Thank you for taking the time to leave a review.
We're sorry that part of your order arrived damaged, but we're delighted to hear that our customer service team was able to put things right quickly. It's also wonderful to know you're already enjoying the products and their fragrances.
Thank you for giving grüum a try!
Warm regards,
Mikaela
Team grüum
I ordered a hair care bundle for a…
I ordered a hair care bundle for a friend - who is very happy with the product and may write his own review. I would like to praise the support service who helped me sort out a problem, not even of their own making! What a great team!
18. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear your friend is enjoying the hair care bundle. It's also wonderful to know that our customer service team was able to help resolve the issue for you.
Thank you for your kind words and support.
Warm regards,
Mikaela
Team grüum
lovely products
hi
I love these products especially the roll on perfumes all types of air fresheners and the relaxing lavender items. However I do find them a bit expensive for my budget as I live on a pension also I always snap them up when I find an offer
18. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Iris,
Thank you for taking the time to share your thoughts and for the 5 star rating. We are so pleased you love your products. If you haven't already then please sign up to our emails to get the best offers available!
Warm regards
Mikaela
Team grüum
Excellent customer service
Part of my order had been missed off delivery. A quick email and a reply over the weekend, very impressed, and the remaining part of my order was then delivered within a few days.
Very pleased with the products.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Lesley,
We are so pleased our team were able to help with your order and that you are pleased with your products. Thanks for sharing your experience and for choosing grüum!
Warm regards
Mikaela
Team grüum
Besvarelse fra grüum
Hi Mavis,
Thank you so much for the 5 stars! It truly means a lot to us. Thanks for sharing.
Warm regards
Mikaela
Team grüum
Great products and quick & efficient…
Great products and quick & efficient customer service.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Andy,
Thanks for sharing your experience with both our products and our Customer Care Team. We are grateful for your support.
Warm regards
Mikaela
Team grüum
Fantastic products!
Have ordered skin and hair products over the years which have been great. Also ordered their lovely soy candles, as I won’t use wax anymore. Myself, friends and family have been more than happy with all of the products. Recently, I made an error with my ordering, and Customer Services couldn’t have been more helpful and accommodating to help sort the issue out, especially considering it was my fault! I would not hesitate to order, use, or recommend their products to anyone. Great for Birthday and Christmas presents as well. 😘
16. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Heather,
We're delighted to hear that you've enjoyed so many of our products.
It's especially lovely to hear that our customer service team was able to help resolve your recent ordering issue.
Thank you for your continued support and for recommending grüum to others.
Warm regards,
Mikaela
Team grüum
Contacted customer service to report a…
Contacted customer service to report a missing parcel marked as delivered by Royal Mail. I received a response within a few hours, which was reassuring and satisfactory.
I can't comment on the product as I haven't tried it yet and this is my first experience with the brand. Still, 5 out of 5 for customer service.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sopuru,
Thank you for taking the time to leave a review.
We're delighted to hear that our customer service team was able to help and provide reassurance when your parcel went missing. We always aim to resolve delivery issues as quickly as possible.
We hope your order arrives safely and you enjoy your products.
Warm regards,
Mikaela
Team grüum
Great company
Great company, always quick delivery! Great ethos and their products are always lush!
I only ever buy their shampoo bars now, foams really well (especially on that second wash)
The bath bars smell great, skin is lovely & moisturised!
Definitely a company I recommend to people to buy from on a regular basis 💜
14. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Amanda,
We're delighted to hear you're enjoying our products and we really appreciate your kind words about our ethos and service.
Thank you for your recommendation and for your continued support.
Warm regards
Mikaela
Team grüum
Sadly disappointed with customer…
Sadly disappointed with customer service and a product . Gruum had a problem with my order but didn’t contact me for over a week. They expected me to wait more than a month to get my order so I suggested they send out the majority of my order and send the out of stock item when it came in. So they did this and surprise all the items arrived! One product was not as it should be, a hand cream. I can’t get it out if the bottle which is half empty. It’s supposed to be 100ml but if it is there’s a serious design flaw with the packaging if you can’t get the product out of a new bottle! Very disappointed. Gruums products are not cheap. Have emailed Gruum, but 3 days later now and customer service not sorted this issue or been in touch. Won’t be buying from Gruum again.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Suzanne,
Thank you for taking the time to share your feedback.
I'm sorry to hear about your recent experience. While stock availability issues can occasionally arise we're truly sorry for the delay in updating you.
I'm also sorry to hear about the issue with the hand cream. The bottles used for this product are slightly larger than the 100ml fill volume, which can sometimes make them look less full than expected, even though they contain the stated amount of product. We have since been in touch directly and arranged a gesture of goodwill, and we hope this helps demonstrate our commitment to putting things right when something doesn't go to plan.
We truly appreciate you giving grüum a try and are grateful for your feedback, as it helps us continue to improve both our products and service.
Warm regards,
Mikaela
Team grüum
Address error by myself…
Hi I ordered Shampoo and Conditioner but I hadn't realised that my addtess was incomplete therefore royal mail were unable to deliver. Gruum customer services care was excellent, they immediately replied and within 24 hours had arranged for another delivery at no cost to myself. I am extremely happy with the service and cannot fault the care that was given to me.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Wendy,
We're delighted to hear that our customer care team helped get your order back on track quickly.
We hope you enjoy your shampoo and conditioner, and thank you for choosing grüum.
Warm regards,
Mikaela
Team grüum
Just brilliant
Just brilliant! Lovely stuff and great customer service
14. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Enfys,
Thank you for taking the time to leave a review.
We're delighted to hear you're enjoying our products and that you've had a great experience with our customer service team. Your support means a lot to us.
Warm regards,
Mikaela
Team grüum
Gruum sell high quality ethical products
Gruum sell high quality ethical products, and their customer service team are excellent. I had a problem with my last order and it was put right immediately. A replacement parcel was sent out on the same day, and it included an extra free gift, which I really appreciated. All the correspondence with the team was helpful and friendly and I cannot praise them highly enough.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Anne,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you're enjoying our products and that we could resolve the issue with your order so quickly. It's wonderful to know that the replacement and extra gift were appreciated.
Thank you for your support and for choosing grüum.
Warm regards,
Mikaela
Team grüum
Really fabulous products that work
Really fabulous products that work. Efficient and polite customer service, I would definitely recommend.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Kate,
Thank you for such a lovely review! We’re so pleased to hear you’re enjoying our products and that you’ve found them effective. It’s also wonderful to know our Customer Service team has been efficient and helpful whenever you’ve needed us.
Your recommendation is hugely appreciated, and we’re delighted to have you as part of the grüum community!
Warm regards,
Alex - Team grüum
Great Products, Gentle on Skin & Excellent Customer Service
I’ve had a really positive experience with Gruum products. I love that their products feel gentle on my skin and don’t contain harsh ingredients that irritate or affect my skin. The face wash is excellent, and I’ve also really enjoyed the Pulse Roller Point, Screen Cream SPF 30, lip balm, face bar, and exfoliating face wash. Honestly, all of these products have been genuinely great and have become favourites in my skincare routine.
I also want to mention their customer service, which has been very helpful. Whenever I’ve had an issue, they’ve been quick to respond and resolve it, which makes the overall experience even better.
Overall, I’m very happy with Gruum and would definitely recommend their products. Great quality, gentle skincare, and excellent customer service — a very satisfying experience!
12. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you for such a wonderful and detailed review! We’re so pleased to hear you’re enjoying so many of your grüum favourites, from the face wash and face bar to the SPF30, lip balm, exfoliating face wash and puls roller ball. It’s fantastic to know they’ve become such a valued part of your skincare routine.
We’re also delighted to hear our Customer Service team has been there whenever you’ve needed us and could help resolve any issues quickly. Your kind words and recommendation mean a great deal to us!
Warm regards,
Alex - Team grüum
I ordered and received the 10 year…
I ordered and received the 10 year Birthday Box. Sad to say when delivered by Royal Mail, the box had obviously been dropped on its corner so hard that the candle glass was totally smashed and the shower gel cap was loose which meant the gel had leaked over the inside of the package. I took photos and submitted them to Customer Services who immediately sent me a complete replacement of the whole Birthday Box. Great service. Here's to another 10 years of great products from Gruum.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Anne,
Thank you for taking the time to share your experience, and we’re so sorry your 10 Year Birthday Box arrived damaged. We’re really pleased our Customer Service team could quickly put things right with a complete replacement.
Most importantly, we’re delighted that you’re still enjoying your grüum experience and looking forward to the next 10 years of great products!
Warm regards,
Alex - Team grüum
No complaints with the company
No complaints with the company, the products just really naff and ruined my hair.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sofia,
Thank you for taking time to share your feedback. We always hope our products will work well for our customers, and are sorry to hear the products didn’t work well for your hair.
We’d really like the opportunity to look into this further and see how we can help. Please get in touch with us at support@gruum.com with the subject "Trustpilot review", relevant order, a little more information about the products you used, and we'll be more than happy to assist.
Looking forward to assisting you further.
Warm regards,
Alex - Team grüum
Great range of products you can feel…
Great range of products you can feel good about using. Love the ethics of the company and have never been disappointed in anything I have bought.
Delivery has always been timely with products well packaged and not with excessive packaging either!! Overall very happy and would highly recommend
14. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi there,
Thank you for such a wonderful review! We’re delighted to hear you’ve never been disappointed with your grüum purchases and that you love both our products and the values behind the brand.
It’s also fantastic to know you’ve been happy with our delivery, packaging and efforts to avoid unnecessary waste. Your recommendation really means a lot to us!
Warm regards,
Alex - Team grüum
I contacted because my delivery had…
I contacted because my delivery had spilled out and been damged. They immediately sent me new products, no hassle. I really love gruum products and also their customer service now.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Rachel,
Thank you for your lovely review. We are so pleased you love your products and that you have been happy with our Customer Support Team, this means a lot to us.
Warm regards
Mikaela
Team grüum
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.