GROHE UK Anmeldelser 505

Speedy and great after sale service. I did not know which Shower Thermostat Cartridge by Grohe shower needed - as the shower is over 10yrs old - but just by sending a few photos of the actual shower they were able to not only advise me of what I needed but gave me a few options as to where I could by it. And all that in a couple of hours via email. Very impressed and pleased by the service.

We had problems with our Grohe water filter. It was in the house we bought and needed guide when the filtration system dispenser stopped working. We needed to change the filter and CO2 cartridges. Jason talked us through the steps required. The dispensing button on the system has stopped working before we replaced the filter. He arranged for a new part to be sent to us. It arrived today and was easy to install. We now have filtered chilled water.
Thank you Jason.

Quick response and extremely helpful

Truly customer centric wonderful experience dealing with Sarita. 5stars are also short for your support.
Thanks a lot again for resolving the issue swiftly.

I had really good service from Chris at Grohe. Even though my enquiry was about a small service part, his advice and support was second to none.

i am so pleased that i originally purchased grohe items because now, when i have needed technical help, their customer support has been excellent.

thank you Sarita.

Great service from my initial telephone enquiry. I got the info I needed within a few hours.

Quick response, offered to replace a faulty component without any issues. Will buy Grohe again - the products are much more well made than the majority of generic plumbing goods available.

Easy to contact via web site, speedy response by email, issue completely resolved in first contact. One and done - just how it should be. Thank you to agent Mbarak Said - he sent me a nicely annotated installation diagram which corrected the incorrect information that had been with the original tap.

I contacted Grohe Technical Customer services team about obtaining certain parts of a shower and was pleasantly surprised to receive a prompt reply, from Sam, with all the information I needed.

Had a fault with our Grohe Red tap, out of warranty, and couldn’t find the solution in our manuals or on line - emailed Grohe support and they got in touch with questions and asked for info/photos to be sure they understood - then told us what to do and sent a link to a You tube video for step by step instructions- we followed it and now all us working perfectly again. Great support thanks.

Great customer service experience, thank you! Valentin!

Excellent service. I emailed them a photo of my 20yr old shower mixer (which has a leaking thermostat valve) and asked for a parts ref (if parts still available) plus (if parts are no longer available) what would be their recommended direct replacement mixer minimising plumbing & tiling alterations. They got back to me within 24hrs.

Really excellent customer service diagnosing a problem and recommending a fix for with my Grohe Blue tap (6 years after purchase)

I wanted to replace part of my sink mixer tap. From the photos they immediately identified the part and informed me where I could a replacement. Excellent service. Thanks.

I'm writing to express my appreciation for the outstanding customer service I received regarding my recent purchase of a Grohe Precision Feel Thermostatic Shower Mixer from a retailer. After discovering the "quick spanner" tool missing in the box, I contacted the Grohe customer service team directly and was thoroughly impressed by the prompt and helpful responses.
Manisha was incredibly efficient in organizing the delivery of the replacement part, which arrived swiftly from Germany.
Specifically, Chris provided excellent technical assistance, answering my queries kindly and clearly.

Overall, this experience was truly exceptional, your team's professionalism and efficiency have significantly strengthened my trust in the Grohe brand and confirmed that I made the right choice in selecting your product, even if i bought from a random retailer, knowing it comes with such reliable support.

My bath mixer/divertor was leaking, so I contacted Grohe technical services with pictures of the faulty part to identify it (it's 13 years since it was installed) and see if I could order a replacement. Chris, a Technical Customer Services Coordinator, contacted me the next day having identified the part and sent me some links where I could buy a replacement. I had a few follow up questions, so Chris and I exchanged some further mails and each time he responded swiftly with the information I'd asked for.

I purchased the kit via the links Chris sent and my plumber replaced. We now have a working tap/shower head in our bath, having put up with a leak for a few weeks. Excellent customer service, very responsive and knowledgeable.

Excellent customer service by Mbarak. Was unclear about installation and received prompt and helpful responses.

Further I had an issue with a part and the issue was remedied. The best customer service I have ever had - delighted!

i am new to DIY, i emailed my query and some photos on what to do and the next day was an email with clear instructions and diagrams on what to do - perfect! i am along way from getting a belt of tools - but I am most pleased. thank you Paul

Prompt reply, clear instructions and an understanding of the issue that I reported.

Chris was very helpful.