GROHE UK Anmeldelser 505

I had no issues finding the answers to my questions. Well-informed and knowledgeable technical advice was given.

We got exactly the information we needed in double quick time. The Grohe showers (5 in the house) we have had now for over 25 years have given super service and we now know we can get the spare parts to keep them all going perfectly

I emailed Grohe support as my tap has started to drip from the spout, the reply was prompt, informative and helpful, assistance was provided by Mbarak Said

I love this tap. It looks good and has far more uses than a standard kitchen mixer tap. I can now even wash the kitchen bin without spraying water all over the worktops.

For those that are conscious of how much water they’re using rinsing food encrusted pots and pans, the spray function easily removes this with minimum water or effort.

After a few years the tap defaulted to spray function any time it was switched on but this was easily sorted thanks to Grohe’s excellent customer service. The tap is now back to full function without the need of a spanner or plumber.

I wouldn’t hesitate to recommend this product to others.

I had a problem with a customer’s concealed mixer /diverter valve, so I sent over a few photos and got a quick reply with the correct cartridge. Much appreciated, thank you.

Got a problem with the spray/ valve of my GROHE Get single-lever kitchen tap bought about three and a half years ago, so I used Grohe's online form to ask them for either a spare part to buy or a solution. Staffer Mbarak replied just the next day on how to fix it. Now problem solved without paying a penny. What an A-grade customer service it is.

I contacted Grohe UK as I was experiencing an issue with the text on a basin mixer tap head.
In less than 18 hours I’d had an emailed response from Chris in the Technical department and the part was being posted to me 1st Class. The best customer service I have ever experienced!

Curious why my four-year-old tap had started going into spray mode on its own I emailed Grohe for assistance. Initially, I admit I had my regrets after buying the Grohe brand and didn’t expect to hear from them.
However, Grohe technical came back to me very promptly and not only did they email a diagram suggesting which part it was most likely to be, they also agreed to send me a replacement!
I’m not used to dealing with such an amazing technical team and fantastic customer service. It’s more than what I expected. Well done Grohe for having such high standards!

spoke to Grohe over the phone and gave them the details and photo of the problem, they replied very quickly and sent the broken part strait away.fantastic

Poor quality control. After fitting a new Grohe kitchen tap from B&Q I was disappointed by the lack of hot water flow. Being a new house I assumed that this was normal. Then I swapped the feed pipes and the cold was restricted. After much messing about I discovered that the crimping process in the flexible hose has partially blocked the pipe. I then had to use a drill and pick to remove the blockage.
It goes to show that modern manufacture does not test it's components. It relies on the end user to complain. I would never consider buying Grohe again.

I was trying to track down a replacement shower mixer thermostatic cartridge and was struggling to identify the correct part number - our shower unit is some 20-30 years old. I contacted Grohe technical support and received a very prompt response with the exact part reference, part and fitting diagrams, and advice on where to buy. Now ordered. The original shower unit was of such good quality it was great being able to replace the part, rather than the shower. Nice to know parts are still available.
Very impressed with service and follow up.

I had a quick response and good service from Grohe company with continued help if necessary

Just needed a replacement trim for a shower diverter valve, should be simple enough as it’s only 2 years old, but often it isn’t simple.
I’m very glad to say Grohe was a breath of fresh air, easy first phone call , no long hold, spoke to a real person and quickly identified the part. As soon as I emailed a photo of the part to confirm and the invoice, it was posted out to me within a couple of days.
As someone in the trade, specifying fittings, this sort of great back up and support really makes a difference… well done Grohe!

First class service. after 4.75 years of use failing part was renewed under warranty and arrived within three days

Have found them very helpful at identifying which spare parts I needed to order.

Jason was great and so helpful - sending the part numbers and diagrams I found it so efficient - I wish more companies worked like this and the way that Jason does.

The Help desk responded quickly to my prblem with a leaking tap and suggested a solution.

I bought 3 Grohe bidets for my 3 bathrooms. One of them works properly and two of them are leaking continuously. Upon reaching the customer care support, they are not ready to admit the flaw in their bidet head. They are only blaming the installation process which is not true. The same installation process is used to install the three bidet but still only two leak. This clearly means there is some issue with the two bidets and not the installation process. There is no customer support for this nor are they responding to my emails.

Absolutely unhelpful staff not wanting to help the customer in need. To top it, they wont accept their fault either.

No use of the guarantee offered!! It’s a shame!!

What can I say Grohe have the best customer service I have ever experienced. From spare parts to the technical helplines every part of this company is outstanding. The build quality of there products is second to none I will only use Grohe products on my bathrooms now as I have never had any issues fantastic company.

Very prompt and clear advice from Grohe technical team.
Now know which product to buy.