Really happy with the service delivery and products from the Greek market My parcel arrived a day earlier than expected the packaging was safely packed and I tasted my childhood flavours once again... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Greek Market dispatched my order very promptly. It was packed well in a sturdy box with bubble 'wrap' to protect it. Authentic products at a fair price. Good communication. Thank you. Unfortunately... Se mere
Virksomheden har svaret
My order was well packaged and delivered quickly. The Greek sausages are absolutely delicious. We will be ordering more. Thank you.
Virksomheden har svaret
For many years we have relied on Greek Market to supply our favourite everyday Greek groceries. Their service is always excellent and the range of traditional Greek products just what we need. Packagi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Greek Market
Skrevet af virksomheden
Greek Market – Greek products delivered across the UK
Greek Market is a technology-led online retailer of Greek products, serving customers across the UK since 2005.
We help customers enjoy authentic Greek food, drinks, pantry essentials, household favourites and selected chilled or frozen Greek products delivered directly to their door.
Our range includes Greek coffee and tea, Greek pies, Greek drinks, Greek cooking ingredients, Greek honey, Greek olives and olive oil, and products from well-known Greek producers and brands.
Why customers choose Greek Market
- Thousands of Greek products available online.
- Free weekday delivery on eligible orders over £59.
- Delivery-day options, including weekday, Saturday and next-working-day delivery where available.
- Careful packing for ambient, chilled and frozen products.
- Direct importing and close supplier relationships, helping us offer strong availability and competitive prices.
- Clear customer support through our Help & FAQs and structured contact form.
- Selected short-dated offers through our Fight Food Waste initiative, clearly shown where applicable.
We value honest customer feedback. Whether your experience was positive or something could have been better, your review helps us understand what we are doing well and where we need to improve.
For order-specific support, delivery questions, damaged items, missing items or product quality concerns, please contact our customer service team through our customer contact form or visit our Help & FAQs section.
Greek Market® is a registered trademark in the United Kingdom.
Kontaktoplysninger
Storbritannien
- 020 8016 6990
- greekmarket.co.uk
4,6
Fremragende
297 anmeldelser
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Food excellent
Food excellent. Some products out of stock. Delivery in good time with communication to let us know arrival dates.
24. marts 2026
Besvarelse fra Greek Market
Hi Christine, thank you very much for your kind review and for highlighting the quality of the food, the delivery and the communication.
We also appreciate your note about some products being out of stock. We work hard to keep popular lines available, although some items can sell through quickly during Easter time.
Thank you again for choosing Greek Market. Your support means a lot to us and we hope to serve you again soon.
Kind regards, Greek Market team
Great packaging BUT …
Great packaging BUT all frozen items received thawed so I had to cook them right away and hope that they were not spoiled. Thankfully they were ok but I didn't want to cook all of them. The box was full of ice packs and bubble wrap which means clearly they care about the contents of the package.
Also, they replaced one of my items that I ordered with something similar but was never asked if I want this or something else. I ordered an Ion Derby Crisp Rice with Dark Chocolate 38g / Derby με Σοκολάτα Υγείας and they sent a ION Sokofreta Milk Chocolate Wafer / Σοκοφρέτα 38g. I would much prefer the Stevia one that I already had in my order.
Another negative experience is that I could not pay with a disposable card during the checkout process. When I do not know the shop/vendor or I have never made a purchase with someone, I always use a one-time-use debit card for the first few times in case something goes wrong and my details are compromised. But no, I could not do it and in the end I had to do it with my normal card and wished I wasn't scammed in the process.
Last but not least Royal Mail NEVER rang the bell (we were in the flat all day waiting for it) but instead left the box in a near-by location where it could be nicked easily by someone. I know it is not the shop's fault but bad delivery gives a bad experience.
I would order again but I would never ever get fresh or frozen foods so I could easily notify Royal Mail to pick it up myself from the post office and of course not having thawed/warm items that may or may not be spoiled.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Greek Market
Hi Lina, thank you for your review.
For clarity, this order included 1 frozen item and 1 chilled item. The points mentioned here were not raised with Greek Market customer services at the time, so they could not be reviewed on receipt.
For any issue with an order, customers should contact Greek Market directly through Help & Support (GreekMarket.co.uk/help) so the matter can be properly reviewed.
Excellent service
On time amazing packaging. Product arrived frozen as it should be
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Greek Market
Hi Corina,
Thank you very much for your lovely review. We are delighted to hear that your order arrived on time, that the packaging was excellent, and that the product reached you frozen, exactly as it should, and in the proper condition.
Thank you again for taking the time to share your experience.
Greek Market
I love them a lot
1. april 2026
Besvarelse fra Greek Market
Hi Charalambos,
Thank you very much for your kind words. It means a lot to us to hear that you love Greek Market.
We really appreciate your support and look forward to serving you again. GM team
Great quality and service delivery.
31. marts 2026
Besvarelse fra Greek Market
Hi John, thank you very much for your lovely review. We are so pleased to hear that you were happy with both the quality and the service you received.
We really appreciate your support.
Greek Market team
Very good products!
31. marts 2026
Besvarelse fra Greek Market
Thank you very much, Phoebe.
We are delighted to hear that you enjoyed the products and appreciate you taking the time to leave a review.
Kind regards,
Greek Market team
Your range of my favourite eats and…
Your range of my favourite eats and your service.Keep up the variety.Fantastic.Voala.
23. marts 2026
Besvarelse fra Greek Market
Hi Michael, thank you very much for your 5 star review and for the kind words about our range and service.
It is wonderful to know you are enjoying some of your favourite products from Greek Market. We are always working to keep the variety strong, so your feedback is truly appreciated.
Kind regards, Greek Market
Speedy delivery and excellent packaging…
Speedy delivery and excellent packaging but a narrow choice of products online from Manchester.
Sadly anything that is frozen comes partially or wholly defrosted despite the multiple frozen packs :(
So I avoid frozen products :(
23. marts 2026
Besvarelse fra Greek Market
Thank you very much, Elpitha, for your lovely and honest review.
It means a lot that you highlighted the speedy delivery and excellent packaging. The comments about the online range and the frozen products are also greatly appreciated, as this kind of feedback is very valuable. The aim is always to keep improving both the choice available online and the overall customer experience.
It is a real shame that the frozen items have not given you the confidence to order them again, and it would be wonderful to change that in future.
Thank you again for your support and for taking the time to share such balanced feedback. All the best, GM team.
Worst customer service I have ever…
Worst customer service I have ever seen!!! Very poor quality products, total dissapointment. Avoid this market as much as you can.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Greek Market
As this review does not include enough information to identify the order or the issue being referred to, Greek Market is unable to comment on the specific matter here. Customers who need help should contact customer services through the official Help and Support channel here: GreekMarket.co.uk/help
Besvarelse fra Greek Market
Thank you very much for the positive review. Pleased to hear you found the service reliable and the prices fair. Much appreciated, and thank you for shopping with Greek Market.
Fantastic products!!!
5. marts 2026
Besvarelse fra Greek Market
Thank you so much for the 5 star review, Stratos. Very glad to hear you enjoyed the products. Your kind words are truly appreciated.
Great quality product well packaged and…
Great quality product well packaged and fast delivery.
Thank you.
26. februar 2026
Besvarelse fra Greek Market
Thank you very much, Nikos. Delighted to hear the order arrived well packed and that you were happy with both the quality and the delivery speed. Support like this means a lot to the team.
Greek Market has authentic Greek…
Greek Market has authentic Greek produce . The quality is very good . Placing the order was straightforward and delivery prompt.
11. februar 2026
Besvarelse fra Greek Market
Thank you, Jennifer, for the wonderful feedback. It is great to hear that the produce felt genuinely Greek, the quality impressed, and the ordering process was easy from start to finish. Many thanks for choosing Greek Market once again!
Besvarelse fra Greek Market
Thank you very much for the lovely review, Nigar. Pleased to hear the products met expectations and that the service was quick and smooth. Your support is greatly appreciated.
Quiq delivery,updates,very good prices
8. februar 2026
Besvarelse fra Greek Market
Hi Artie, Thank you for taking the time to leave a 5 star review. It is great to hear your order arrived quickly, the delivery updates were helpful, and you found our prices very good.
Thank you again for your support and we hope to welcome you back to GreekMarket.co.uk soon. Best wishes, GM team
Very bad when it comes to returns!
Very bad when it comes to returns!
I had to return a book and I contacted them as there were no instructions on their website other than that they accept returns and to email them for the process.
I emailed them and they advised that I need to arrange the courier and they gave me the address. All good so far.
After I sent the parcel, I checked a few days later and noticed that the driver made 3 attempts, but the parcel couldn’t be delivered.
I emailed Greek Market if the driver needs to go to a different place and they replied back to me saying that I didn’t confirm back to them that I had sent the parcel and so they couldn’t monitor the delivery.
I said, that they never advised that I need to let them know when the parcel is posted and I asked if the warehouse is open on specific hours.
They replied back saying the warehouse is open 9am-2pm and so the deliveries failed because it was after these hours. They never told me on the initial email that they are open during specific hour so I can make the necessary arrangements with the courier!
No matter how many times I said that when I asked on the return process they never told me that I need to send them the tracking nor the opening hours of the warehouse, they kept repeating that I should have told them! This is insane that they expected me to know these things and that they never took responsibility for the fact that they failed to advise me on these two requirements before I sent the parcel!
As 3 failed attempts were made, the courier’s policy it to send the parcel back to me. Greek Market wouldn’t send me a prepaid label this time due to their lack of proper instructions and they kept insisting that I need to pay for the postage again if I would like a refund.
After the multiple emails we exchanged and needing a final answer before I reported this to Trading Standards, they said that the driver went to the HGV/pallet loading shutter rather than the signposted Deliveries/Returns entrance for small parcels. I asked them what proof they have and they never replied back to me!
On the one hand they say that they close at 2pm and because the driver arrived after this hour the parcel couldn’t be delivered and on the other hand they say the delivery failed because the driver didn’t go to the right entrance. Doesn’t make sense!
I kept the book as I couldn’t accept paying again to send it back for their errors and for the fact that they don’t take accountability for their mistakes!
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Greek Market
Change of mind returns are the customer’s responsibility. The item must be returned to our warehouse successfully within the return window, although Greek Market allowed far longer in this case. No return received means no refund. Goodwill has ended and this matter is closed.
Great authic products and quick…
Great authic products and quick delivery. Will definitely use again
7. januar 2026
Besvarelse fra Greek Market
Thank you, Norman, for taking the time to leave this review.
Greek Market is pleased to hear you enjoyed the authentic products and that delivery was quick. Your support is genuinely appreciated, and Greek Market looks forward to serving you again soon. Kind regards, GM team
Quick delivery
Quick delivery and everything was well packed and as ordered.
I liked the fact there was a good variety of items available to order for all kinds of taste 🙂
7. januar 2026
Besvarelse fra Greek Market
Hi Alex,
Thank you for taking the time to share your feedback.
Greek Market is pleased to hear your order arrived quickly, was well packed, and everything was exactly as ordered. It’s also great to know you enjoyed the variety available across the range 🙂
If you ever need help with an order or product selection, please contact our team via the Help & Support on our website so we can assist promptly.
Kind regards, GM team
If your order with frozen products delayed, do not expect a refund
Those people working for customer service are a joke. They have managed to send my order, with some frozen products, the day that one of the worst storms hit the UK. The order was supposed to be delivered the next day, sent by royal mail, and today 3 days after still waiting my order. The worst think is that when I have email them that I want a refund because those products will be no good for consumption any more, they told me that because they put a couple of ice packs inside, will be good to consume. Really? I think you need food standard agency to your shop to have a little inspection. Still waiting to sort out a refund with them.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Greek Market
Greek Market is sorry your Royal Mail delivery has been delayed.
Your order was scheduled for the delivery day you selected at checkout, which unfortunately coincided with Storm Goretti and widespread weather warnings. Greek Market processed the order for dispatch to meet the selected day; however, severe weather can disrupt carrier's network and delivery timings.
On frozen/chilled items: a delivery delay does not automatically mean food is unsafe. These parcels are packed in insulated gel-pack packaging and the correct way to assess this is the condition on arrival, not assumptions in advance. For that reason, Greek Market cannot process a refund request while a parcel is still in transit and before the contents can be checked.
When the parcel arrives, please open immediately and photograph the gel packs and products as received (a temperature reading if available). If items have fully defrosted and are warm, they should not be consumed. Submit the order number and photos via the website Help & Support contact form and Greek Market will review and resolve any items where there is objective evidence of a cold-chain breach.
Greek Market cannot discuss order specifics on Trustpilot.
Όλοι μου οι αναμνήσεις από την ΕΛΛΆΔΑ…
Όλοι μου οι αναμνήσεις από την ΕΛΛΆΔΑ πριν να έρθω στην Αγγλία.
Σάς ευχαριστώ που μπορούμε να παραγγείλουμε online τα προϊόντα σάς καί να θα απολαύσουμε.
💌
9. januar 2026
Besvarelse fra Greek Market
Σας ευχαριστούμε από καρδιάς για το τόσο όμορφο μήνυμα. Το Greek Market χαίρεται που τα προϊόντα μας σάς ξυπνούν αναμνήσεις από την Ελλάδα και που μπορείτε να τα απολαμβάνετε εύκολα στην Αγγλία.
Dear Nedyalka,
Thank you from the bottom of our hearts for your lovely message. Greek Market is delighted our products bring back your memories of Greece and that you can enjoy them easily here in the UK.
Best wishes, GM team
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