GreatArt Anmeldelser 330

So I placed an order on their Online Website. I ordered eight items, and when I opened my parcel, there were only five of the items I ordered and an item I did not order. On the invoice, it lists all the items that I originally ordered, nothing about a refund for the items that were missing, nor a notice about this item that I did not order being a replacement. The item I did not order was nowhere near close to anything missing from the order, either.

There was no email stating that the items were being replaced nor out of stock. The order is listed as being delivered in full (they say on their website sometimes parcels can be split up), and the only way to contact them is via snail mail/phone.

I shall not be returning to this site!

Ordered a 'field' easel but it was really fiddly to set up so not fit for purpose. Refused free return so had to pay over £11 to return the item. Stock comes from Europe and takes up to 10 days to arrive.
I then ordered an alternative easel which was faulty- canvas holder bent - they agreed a free return and a replacement. However the item was by then in the sale and they refused to replace at the reduced price! I needed the easel urgently otherwise I would have gone elsewhere. I will not be using this awful company again.

yesterday you told me i would receive notification on a delivery slot
this did not happen
you said when i get this slot i have an option then to refuse delivery and return
this did not happen
I have asked for a refund
this has not happened
I have asked for a returns label
not happened

REPLY TO YOU

PLEASE DO NOT LIE
I WAS TOLD WHEN I RECIEVED THE 1 HOUR SLOT I COULD THEN REFUSE THIS DID NOT HAPPEN
GOOD WERE NOT SENT OUT TILL I ASKED TO CANCEL
YOU WAS HOPING I WOULD KEEP THEM? NOT EVEN OPENING IT

It was an order of Lukas 1862 paint tubes that can't find elsewhere and arrived on time. I was concerned when I read the reviews but it's clear that some of them exaggerate and I think it's unfair. The site clearly says 7 to 10 working days. I will certainly trust and buy again.

Order number: G5824618
Order Date: 06/02/2025

My parcel arrived on the 18th and that's less than 10 working days.

I was frankly very concerned after placing my order when I looked on trustpilot. Never expecting to see my order or money again…. How wrong could I be. Admittedly the panpastels I ordered (much cheaper on this site) took two weeks to arrive but it does explain lead time is long. Worth waiting for, good customer service and well packed. Will be ordering from them again. If you’re in a hurry and want to pay a lot more look elsewhere. For me I’ll be patient and pay a lot less. Product was as described.

The prices on GreatArt website were competitive so I placed on order prior the festive break on 19th of December 2024. On 10th of January I dropped customer services an email asking about the status of my parcel to which their responded with explaining that parcels usually take 7-10 business days to arrive. At this stage their website launched a sale offering further savings.
I received the parcel with art supplies on 21st of January 2025 but by this stage I had already ordered a replacement from another store as I was relying on the products to finish a commission piece before the end of January.
Had it been made clear that there are large volumes of orders of extended staff holidays, allowing the shoppers to take the delays into consideration, I would have not made the purchase with the shop. I do not think that delivering a parcel a month after the purchase is a reasonable expectation.

Forget '7 - 10 business days' promise!

Ordered on 30 December. Finally arrived from Germany on 21 January. No tracking information available until 17 January.

At least the oil paints supplied were correct.

FOLLOW UP: Thanks for your feedback. We always appreciate receiving comments... etc.
Perhaps you missed it said Tues. 2 January = dispatched. Do the Math! Still 19 Days wait.

TOO SLOW!

I should have read the reviews before ordering from this site. They make a big deal of items arriving within 7 - 10 business days, which is slow but understandable given they ship from Germany. 7 - 10 business days have passed and nothing has arrived. They don't provide tracking information and they don't communicate so it's impossible to know where your order has got to or if it's likely to arrive at some point. Other vendors shipping from the EU have the same delivery delays but provide proper tracking information and customer service so you know what is happening - this just isn't a good company to deal with.

Weeks of waiting for products.
No update whatsoever until I made a huge fuss.
Ludicrously over packaged, pint brushes wrapped in enormous ammounts of plastic.
Worst of all they steal your data despite it being uillegal and then they sell it on.
Great Art masks as a British Company but it absolutely isnt.In short they are lying to you.
Will not give them money - will support UK Art shops from now on. As to those bothering to review scrabbling for positives, its these constant lowering of standards that ensure companies give bad service and sell shoddy products.

Looking at previous reviews GreatArt provokes polarised opinions. My experience was overall positive.
They sold items that I was struggling to source anywhere else. They delivered in line with expectations I.e. on the 10th business day. Their sales person at the store was very polite when I phoned for an update on delivery. I received a tracking update once I made a request by email. So overall GreatArt met my expectations.

As mentioned by others they aren’t the fastest suppliers so it would help GreatArt’s service perception if they proactively provided delivery updates.

I ordered a couple of oil sticks and was charged £6.95 for postage. When I commented that this was excessive I was told that it was a system error and was refunded the shipping charge. The order took nearly two weeks to arrive which is much slower than competitors. I subsequently needed to return the item and telephoned to notify the seller and was given instructions. A week or so later I emailed them when I hadn't received a refund and was told that they hadn't received the return and asked for proof. I provided a tracking number which showed the item had already been delivered to their address two days prior. The refund I subsequently received should have been £20.65 but for some unexplained reason I only received £13.70. Overall a poor experience and I don't think I will be shopping here again.

Unfortunately this company has had some bad reviews but I found out someone has cloned their sight and been taking money, I know this as it happened to me. I emailed the REAL GreatArt.co.uk who were amazing and very helpful. I had paid by PayPal so got my money back from the person from the cloned site and re-ordered from the REAL GreatArt.co.uk.
They are such a helpful company i wouldn't hesitate buying from them again. From order to delivery takes a little longer than some shops but I knew this and was well worth the wait.
When order arrived it was packed extremely well and my sense bags were wrapped in tissue paper.
I want to thank them very much and hope the person who is ruining their reputation is soon stopped
A well deserved 5 stars
Caroline

I'm sorry to be yet another reviewer complaining about delivery times. They acknowledge the order but then complete radio silence until the parcel arrives three or four weeks later. If they don't have one or more of the items in stock they should show this on the website and revise delivery dates accordingly. It's a real shame because they have some good products and prices. In this day and age customers deserve better, and hiding behind T&C's is frankly the refuge of last resort.

Great art but not so great service. I have placed an order which is past the delivery window and there is zero contact from their customer service despite sending emails asking for updates and tracking ref. It's beyond believe their shipping service is stuck in 90s. I can only say I wish I read reviews here before placing order. At this point I don't even know if I receive my order at all. Advertising that you deliver 7-10 days where clearly you don't judging by your customers experience is simply a scam and it requires reporting to regulatory body. At least be honest and state that order usually takes up to a month or longer to arrive.

Wish I'd read the reviews, didn't realise it was coming from Germany. Shockingly bad service, don't bother to give you tracking until you complain, and charging £6.95 for a large letter type package that they expect you to wait weeks for is outrageous. It remains to be seen if the product is any good, at this point it seems irrelevant given how bad the rest of the experience is.

10 working days and my order still nowhere to be seen ! I may as well drive 4h to London 30 times and back and it would still be much faster then this
Absolute joke !

there were mixed reviews, but not all bad so I ordered, big mistake, no item arrived, got hold of person on phone said he would email me when goods dispatched, no email, now only engaged tone when I ring, do not order from these people, No answer to my email either.

I'm trying to get through to Customer Services to check on an order. I'm getting a constant engaged tone. What kind of organisation is this that can't competently service a phone system? The products that this company sells are good but the delivery service is bad beyond belief.

They charge exorbitant delivery prices and take over two weeks to fulfil orders. I am still waiting for my order. DO NOT USE THIS COMPANY!

I placed an order on 26/8 and nothing had been received by 9/9.
I tried many time for an hour to contact their sales/ customer relations team but every time I called I had the engaged signal.
They have a good web site and the prices are reasonable.
Their delivery in this day and age is significantly below what one has come to expect.
Not being able to speak to anyone rubs salt into the wound.