Booked a ticket for the West Ham vs Fulham Carabao Cup match in the Grest Briton lounge. Only decided to book the evening before the match. Immediate email confirmation and ticket received within 30... Se mere
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Se, hvad kunderne siger
Booked Academy lounge tickets for the cup match vs Fulham through Go Official. The guys were super helpful, booking was straight forward & great price too. Great seats/view with complimentary prog... Se mere
Comunication was fast accurate and incredibly helpful. As a former West Ham junior whos been out of country for over 20 years my first tip to London Stadium (please find a name we can get behind !!) w... Se mere
Virksomheden har svaret
Really enjoyed the experience, was better than I expected! Our only observation was when we first walked in we were given a wristband and then left to get on with it until we asked about food etc. Wou... Se mere
Virksomheden har svaret
4,8
Fremragende
189 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely fantastic experience from…
Absolutely fantastic experience from start to finish.
We were lucky enough to win hospitality tickets for West Ham v Charlton through The West Ham Way, with GoOfficial arranging everything for us, and I honestly couldn’t fault the experience.
Unfortunately West Ham didn’t get the result we wanted, but that really didn’t take away from the day. The seats were superb, the hospitality was excellent and getting the opportunity to meet West Ham legends and experience the whole matchday environment made it incredibly memorable.
The communication from Yamin and the GoOfficial team was brilliant throughout friendly, helpful and genuinely interested in making sure we had a great time.
We’ve already recommended GoOfficial to friends and family and would have absolutely no hesitation using them ourselves in the future.
A brilliant experience and a company I’m very happy to recommend. ⚒️
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
This is such a brilliant review, thank you! We’re thrilled the day lived up to expectations and that the hospitality, seats and meeting the West Ham legends made it such a memorable experience.
We’ll make sure Yamin sees your kind words too — he’ll really appreciate them. The result may not have gone our way, but we’re delighted the rest of the day made up for it! Thanks again for recommending Go Official, and we hope to welcome you back again soon. ⚒️
Such a wonderful day
Such a wonderful day. The tickets, and service were so amazing. Such a lovely company, and went beyond help. It puts the stress out of buying from the club, as it can be very hard to get tickets, specially for oversea fans. ⚒️
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
It’s fantastic to hear you had such a wonderful day! We know how difficult it can be for overseas supporters to secure tickets, so we’re really pleased we could make the whole experience straightforward and stress-free for you.
Thank you for the lovely feedback and for choosing Go Official. ⚒️
Don’t often leave a review but these…
Don’t often leave a review but these guys had to have one! So helpful throughout everything, replying to what’s app messages at any time of the day with answers to everything. Can’t fault them enough, shame West Ham are still West Ham…..
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Now that’s a review we really appreciate! It means a lot that you took the time to leave feedback, especially as you don’t usually write reviews. We’re always happy to help, whenever you need us.
We can’t do much about the West Ham part though… 😂⚒️ Thanks again for your support and for choosing Go Official!
I won these tickets from a giveaway and…
I won these tickets from a giveaway and honestly was skeptical at first and I don’t know why I was, perfectly fine had a great matchday against Charlton in hospitality (only bad thing was the result 😆🥲) Top top people
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Love hearing this! We completely understand the initial scepticism, so it’s brilliant to know we were able to change your mind and give you a great matchday experience.
Glad you enjoyed the hospitality and the people behind it — if only we could have sorted the result as well! 😂🥲⚒️ Thanks for the kind words!
Would recommend
Has tickets for West Ham through go official and it all went very smoothly. Communication was excellent and the experience was great. Honestly can’t fault them and would recommend using them for future events.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Really appreciate you sharing this! It’s great to know everything ran smoothly and that the communication made the whole process easy for you. We’re delighted you enjoyed the experience and would recommend Go Official to others. Thanks for your support! ⚒️
Absolutely superb
Absolutely superb! Really enjoyed the day with my dad, everything was so seamless from the start! Would highly recommend
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
So pleased to hear you and your dad had such a great day! It’s brilliant to know everything felt seamless from start to finish. Thanks for the recommendation — we really appreciate you choosing Go Official!
WHAT A DAY!
What an Experience! Never watched a match like that. What a view, 1,000,000% reccomend. If I go hospitality again it’ll be through go official travel.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
What a fantastic reaction! We’re delighted the experience gave you a matchday like no other, especially with that view. Knowing you’d choose Go Official again for hospitality means a lot to the team. Thanks for the 1,000,000% recommendation!
Was a great day
Was a great day. Everyone was so helpful and kind and made it so easy for me and my boy. We enjoyed the chilled out area before the game. Service was quick and staff very friendly and helpful
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
We’re really glad you and your boy had such a great day together! It’s lovely to hear the team made everything easy and that you enjoyed having somewhere relaxed to spend time before kick-off. Thanks for the kind words — we really appreciate it!
10/10 experience
We won tickets from a competition through the company. The experience was 10/10.I contacted the company as to when we should receive our tickets and they promptly replied to our query. It was a great day despite the score!
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
A 10/10 is always good to hear! We’re really pleased we could put your mind at ease when you got in touch and that you had such a memorable day with us. The score may not have gone our way, but we’re glad the experience did! Thanks for taking part in the competition and for the lovely feedback.
Fantastic
Fantastic, will be using for my monthly West Ham tickets!
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Brilliant to hear! We’re delighted you’ve found your go-to for your West Ham tickets. We’ll be ready for you each month — thanks for choosing Go Official!
Cheap and easy to get West Ham tickets
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Great to hear you found the process quick, easy and good value! Thanks for choosing Go Official for your West Ham tickets — we really appreciate the support.
A really good service
A really good service! My Son and I had a really great day at the West Ham match.
The staff were very helpful and friendly within the hospitality area. Based on our experience I would happily recommend Go Official every time. Communication was excellent and we received our tickets in plenty of time. I was unable to print out a hard copy, but it didn’t matter as the tickets scanned in instantly from our phones.
I am looking forward to using the service as soon as possible.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
It’s great to know you and your son had such a memorable day! We’re especially pleased the communication and ticket delivery made everything hassle-free, right down to simply scanning your tickets from your phones.
Thank you for the recommendation and for the lovely feedback on our hospitality team. We’ll look forward to helping you both with the next one! ⚒️
Overall, I was very dissatisfied with the service
Overall, I was very dissatisfied with the service my tickets arrived much later than promised and several elements included in the hospitality package for the Old Trafford match day experience were missing or poorly handled.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
We are sorry to read this review. However, having checked our records, we have been unable to identify any booking or customer matching the details provided.
We take complaints regarding ticket delivery and hospitality packages very seriously, and if this review relates to a genuine Go Official booking, we would ask the reviewer to provide their order number or booking details so that we can investigate the matter fully.
At present, we have no record that allows us to verify either the booking or the issues described in this review.
Staff were really helpful
Staff were really helpful. I arrived wearing the opposing team jersey and they sorted me out so I could safely watch. Special thanks to Jill who was working the hospitality desk.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Thank you for the great feedback! We’re glad the team could help and make sure you enjoyed the match safely. We’ll be sure to pass your kind words on to Jill!
⚠️ Warning
⚠️ Warning — They are 💯 fraudulent.I paid more than £260 for two tickets that had a face value of just €40 each, yet we were refused entry to the match.They knew from the beginning that we were UK passport holders because they requested copies of our passports and printed our names, dates of birth, and nationality directly on the tickets.On the day of the match, they emailed us instructions, which we followed exactly. The guidance included not wearing the away team's colours, not reacting to goals, and being cautious about speaking English — all of which we would have followed anyway as basic common sense.There was an initial security check before the turnstiles, and the moment the steward noticed “Gran Bretagna” printed on our tickets, we were refused entry.Around 20 minutes after kick-off, the stewards locked the gates and went inside. By the time someone from Football Ticket Net finally called me back, it was half-time and we had already walked back into town. Despite this, they told us to return to the stadium, go to the ticket office, and somehow try to convince them to let us in — something that obviously made no sense once the match had already started.They are extremely quick to respond to emails and calls until there is an issue they don't want to handle. Then suddenly it's, “We'll look into it and get back to you,” which they never actually do.So where exactly is the 100% guarantee they advertise? I still haven't received my refund, and they have now completely stopped responding. I've had to open a chargeback case with my credit card company.24/04/26: So apparently the guarantee isn't actually 100% as advertised? They are now asking me to provide written confirmation. Conveniently, the stewards didn't give me a letter. Instead of simply honouring their supposed 100% guarantee, they are putting the responsibility back on me to somehow obtain written confirmation from a football club in another country after the event, seemingly just to avoid issuing the refund.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
We are sorry to read this review. However, having checked our records, we have been unable to identify any booking or customer matching the details provided.
We take complaints regarding ticket delivery and hospitality packages very seriously, and if this review relates to a genuine Go Official booking, we would ask the reviewer to provide their order number or booking details so that we can investigate the matter fully.
At present, we have no record that allows us to verify either the booking or the issues described in this review.
What at first seemed a problem with my…
What at first seemed a problem with my booking was efficiently sorted by Yamin and turned the experience from good to a great one. Thanks.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Thank you! We’re delighted you had an amazing experience. We really appreciate your support! 😊
It’s a bit annoying that you can’t see…
It’s a bit annoying that you can’t see what seats you are booking - in the end the seats were really crap. Plus side The irons won
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
We are sorry to read this review. However, having checked our records, we have been unable to identify any booking or customer matching the details provided.
We take complaints regarding ticket delivery and hospitality packages very seriously, and if this review relates to a genuine Go Official booking, we would ask the reviewer to provide their order number or booking details so that we can investigate the matter fully.
At present, we have no record that allows us to verify either the booking or the issues described in this review.
Top day
What a lovely day. Treated really well from the moment we reached the entrance to the time we left the ground. And amazing seats. Even laid on a West Ham win ! Would recommend 100%
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Thank you for the lovely review! We’re delighted you had such a great day and enjoyed the seats. Even better that West Ham got the win! We really appreciate the recommendation. ⚒️
Quick reply when asked about tickets
Quick reply when asked about tickets , will buy my tickets from here from now on .
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Thank you for the great review! We’re glad we could help quickly and really appreciate your support. We look forward to helping you again.
It was brilliant from start to finish…
It was brilliant from start to finish The lounge expierience the match all ran so well couldnt ask for anything better. Trouble is now I want to be in there evry game
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Go Official
Thank you for the fantastic review! We’re delighted you had such a great experience from start to finish. Sounds like we’ve set the bar high—we’d love to help you again for your next match! 😄
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