Goodstack Anmeldelser 

Besvarelse fra Goodstack

7. jun. 2026

Hi Kimberly,

Thank you so much for taking the time to share your feedback!

We are thrilled to hear that your onboarding experience has been smooth and easy so far.

We want to share some great news to kickstart your journey: your application has been fully completed and approved! Your workspace is ready whenever you are to start diving into your organization's valuable work.

As you explore the platform and start getting things done, please remember that we are here to support you every step of the way. If any questions or concerns pop up later on, don't hesitate to reach out to us directly at help@goodstack.org.

Welcome aboard, and we wish you the absolute best with your new workspace!

Thanks,
Carmela

Besvarelse fra Goodstack

7. jun. 2026

Hi Terry,

Thank you so much for taking the time to share your fantastic feedback! We are absolutely thrilled to hear that you were impressed by our quick turnaround time and efficient service.

Our team works hard to ensure our users get the fast, excellent support they deserve so they can focus on their important work without delay. Your kind words truly mean the world to us and serve as a wonderful motivation for the entire team.

If you ever need anything else as you continue using our services, please don't hesitate to reach us at help@goodstack.org or submit a request through our support form on our website.

We're always here and happy to help!

Thanks,
Carmela

Besvarelse fra Goodstack

7. jun. 2026

Hi there,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration, repetitive document requests, and the delay you experienced across multiple email conversations.
We know how exhausting back-and-forth communication can be when you are simply trying to get things resolved.

We are very happy to share that we have now successfully completed our review, and your application is officially approved!

We have sent a direct email to you confirming this wonderful news and providing the next steps to get you fully set up. Please check your inbox so you can get back to your organization's valuable work, and we hope this positive outcome helps make up for the earlier friction.

Thanks,
Carmela

Besvarelse fra Goodstack

Opdateret den 7. jun. 2026

Hi there,

Thank you for taking the time to share your feedback.

We completely understand why this experience would make you hesitate to pursue our service, and we regret letting you down when you are simply trying to access Canva's solidarity program.

We want to assure you that we are here to support you and want to help your organization move forward. We have just responded to your direct ticket, and our team is currently reviewing the documentation you submitted to see how we can get this resolved for you.

Please check your inbox so we can work together on the next steps and get your non-profit verified as quickly as possible.

We truly appreciate your patience and look forward to helping you continue your valuable work.

Thanks,
Carmela

Besvarelse fra Goodstack

7. jun. 2026

Hi there,

Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration you've experienced during your verification process. We completely understand how disheartening it is when you are leading your organization and running into administrative hurdles.

I wanted to personally reach out and let you know that I have just sent a direct response to your email support ticket. We are currently awaiting your reply there so our team can review your application in more detail and assist you in moving your verification forward.

We would love the opportunity to help your application get approved so you can continue your valuable work. Please check your inbox (and spam folder, just in case) for my email, and we look forward to working with you directly to get this finalized!

Thanks,
Carmela