Go Internet Anmeldelser 330

TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

What amazing service. I'd never heard of this company but I'm glad I have now! The simplest set up, amazing customer service. Smooth from start to finish.

Bedømt til 3 ud af 5 stjerner

Been with GO internet for 4 weeks. It’s been totally fine, however… An internet outage on Friday evening and no technical support until Monday. Absolutely unacceptable for an ISP to not provide ANY... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on m... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Internetudbyder
  2. Telefon- og internettjeneste
  3. Telefonselskab

Skrevet af virksomheden

Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.

Fast and fuss free broadband!

Super-fast broadband - Excellent customer service

Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.

Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

330 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

A great provider

My experience with Go Internet has been really good so far from the initial call to get set up to the installation from the friendly & efficient engineer (apologies to him for my puppy who kept climbing all over him) Great coverage throughout my place. Would definitely recommend.

3. januar 2024
Bedømt til 5 ud af 5 stjerner

Quick & Efficient

Great to speak to a person straight away. Sam and Ashley will give you the best help possible and will always try and find a quick solution for you. Excellent experience so far with Go Internet.

28. december 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi Scott,

Thanks for leaving us a review, we'll pass your kind works on to Sam and Ashley - we think they're great too.

Kind regards, Go Internet.

Bedømt til 5 ud af 5 stjerner

The two workers were polite

The two workers were polite, friendly and did the work efficiently. Many thanks and I would recommend you to others

19. december 2023
Go Internet-logo

Besvarelse fra Go Internet

Thanks for the review, we're pleased you found our install team polite and friendly.

Kind Regards, Go Internet.

Bedømt til 3 ud af 5 stjerner

Waited home all-day on install date no…

Waited home all-day on install date no service or phone call l phoned at 1600 hrs and told my lnstall would take place two days later. l was told my monthly rate was £30 per month but am being billed £32 per month. Regards

29. november 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi Colin,

Thanks for leaving us a review. We are sorry that your installation was delayed.

I have looked at your account, and can confirm that you are paying £30.00 per month. Your first bill may be slighly higher than usual because you will be billed for the part month plus a month ahead. We do point this our in our onboarding emails, we're sorry you missed that.

Kind Regards, Go Internet.

Bedømt til 5 ud af 5 stjerner

Fantastic customer service

There was an issue with my internet connection (a technical issue with BT). Ashley spent half an hour on the phone with me trying to get my router up and running, which eventually he did - it was an example of fantastic customer service and I'm pleased I chose Go Internet.

29. november 2023
Uopfordret anmeldelse
Go Internet-logo

Besvarelse fra Go Internet

Hi Peter,

Thank you very much for your kind words, we'll make sure they are passed along to Ashley.

Kind regards, Go Internet.

Bedømt til 5 ud af 5 stjerner

Your customer excellence service is quick and…

Your customer service is quick and efficient, explaining in an easy manner what is required
Your engineer turned up at the specified time and proceeded to install the equipment in a timely manner
He went on to explain how to use said equipment and helped to fully set up other items

17. november 2023
Go Internet-logo

Besvarelse fra Go Internet

Thanks Geoffrey, really pleased to hear that we met your expectations.

Bedømt til 5 ud af 5 stjerner

Excellent service!

Excellent service!
The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I wanted it. He checked everything was working and even offered to get rid of our old copper connection.
Now we have very high speed internet at last as our existing 5Mbps was getting really unusable.

10. november 2023
Go Internet-logo

Besvarelse fra Go Internet

Thanks very much for the excellent review Mike.

Bedømt til 4 ud af 5 stjerner

Internet seems to be working well…

Internet seems to be working well however we cannot get a television working yet.

9. november 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi Valerie,

Thanks for taking the time to review us. We don't provide TV services, but if you are struggling to connect your Smart TV to the WiFi for example, then we'd be happy to assist. Please call the team on 01983770000.

Kind Regards, Go Internet.

Bedømt til 1 ud af 5 stjerner

Rude advisors and even ruder management

Decent customer service at the start until we had to deal with potentially moving house.
Back and forth emails with customer support with no solution just patronising emails where they speak to you like a child.
Our hands on experience with the “managing director” was appalling, very rude individual with no care for his customers at all.
They would rather see you financially struggle than give an adequate solution.
We have had no end of problems with the OFNL service they provide. We could not play any online PlayStation games instead I used my mobile hotspot which gave better speeds anyway.
Absolutely could not be convinced to sign on with go internet again

1. november 2023
Uopfordret anmeldelse
Go Internet-logo

Besvarelse fra Go Internet

Hi Chloe,

While we cannot divulge the specifics surrounding your account with us. We are sorry that we could not reach an agreement where you could meet your contractual obligations – despite offering you three different options.

Thank you for your business.

Kind Regards, Go Internet.

Bedømt til 5 ud af 5 stjerner

The engineer did a great job

The engineer did a great job in the pouring rain, installing the dish. The result is internet speed of 38 versus less than 2 that we had previously through Openreach telephone line!

30. oktober 2023
Uopfordret anmeldelse
Go Internet-logo

Besvarelse fra Go Internet

Hi Richard,

We're pleased to hear that our rural broadband service is meeting your needs. Goodbye slow old landline!

Kind Regards, Go Internet.

Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service. Ordered a few days before, set the date and they turned up first thing, quickly fitted it with no fuss or mess and I have 40mb internet in the chalet and can ‘work from home from home’ now! Would definitely recommend

29. september 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi John,

Thanks for choosing our rural fixed wireless service. It is still really nice to hear how our rural network is still changing lives - where the big operators struggle to get speeds that make sense.

Kind Regard, Go Internet.

Bedømt til 5 ud af 5 stjerner

So nice to deal with a company where…

So nice to deal with a company where you can speak to a person with a name and then call back and ask to speak again to them.
Good service, a small bump on the way was rectified in about an hour.

13. september 2023
Go Internet-logo

Besvarelse fra Go Internet

We pride our selves on customer services, so we are delighted to hear that the team met your expectations.

Bedømt til 4 ud af 5 stjerner

Very easy to deal with and contact

Very easy to deal with and contact. Polite knowledgeable staff. Only issue was some technical oversight at their end which meant my router wouldn’t connect when first plugged in, so had to call them but they fixed it over the phone within 15 mins. So far, so good.

10. september 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi Paul,

Thanks very much for your feedback. I have looked into the issue that caused the slighy delay in the activation of your connection. I'm pleased to say that we have been able to modify our business processes slighly to prevent this from occuring in the future.

Kind Regards, Go Internet.

Bedømt til 2 ud af 5 stjerner

There was a lack of communication regarding my order!!

I had to phone 3 times & repeat the process of ordering. However, once they started the process after the 3rd phone call,the service was amazingly quick, friendly,& my daughter was gutted that she missed the handsome young man who installed my WiFi! He was also very knowledgeable ,& the job was finished with no hassle & very quickly & quietly.
Thank you all so much!!

4. september 2023
Go Internet-logo

Besvarelse fra Go Internet

Hi Janet,

I have looked at your customer journey, and I can see that we didn't receive a response from you after sending our initial email containing information about which products you could receive.

I can also see, that once we had your order (4th of September) you were connected the next day on the 5th – which we think is pretty good.

Thanks very much taking the time to review us, and thanks for choosing

Go Internet.
Kind Regards, Go Internet.

Bedømt til 5 ud af 5 stjerner
Go Internet-logo

Besvarelse fra Go Internet

Thanks for taking the time to leave us a review Jacky. We're very pleased that your installation was easy and problem free.

Kind Regards,
Go Internet.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere