Go2gas Anmeldelser 1.056

Jake H was excellent very professional and friendly. Excellent manners and fully cleaned up after he completed the job

Thank you Stephen, great job!

Appointment made for between 12&6pm. The professional and friendly engineer Jake H arrived at 12:50 and had resolved the initial problem in less than 30 minutes.

Engineer arrived on time as stated and fixed our boiler which was not working before. The heating is working as at now . Great customer service . The engineer's name was Jake H

Excellent customer service, thank you.

Just had my heating system repaired by Go2Gas's Ryan who'd made the journey from Leicester to Aylesbury. He kept me fully informed about his expected arrival time (which he stuck to) and then provided considerate, friendly and highly efficient service. He explained for me the repairs he was undertaking and completed them fully on the day. Excellent service which I highly recommend.

We had a leak in the hot water feed to the taps. Jake H fixed the pipework in a professional and competent way. Jake was confident, knowledgeable and friendly. He was polite and did a good job and tidied up well.

Jake H came out late evening and fixed the leak with ease and no fuss.
Very polite person

Gas boiler wouldn’t fire up - just kept going to it’s flashing red light.
Darren arrived and he got it going in next to no time. He’d had a long day but he was cheerful, tidy, kind, respectful and resourceful. He explained the correct sequence of controls to use to get it going again if the flashing red light returns. I now understand the knack of what to do to get it working again.

I was kept fully informed all morning when my engineer would arrive. He was very polite, thorough, knowledgeable & quick at his job. I would highly recommend Jake H

Really fantastic service by Brandon and Tyler. They diagnosed a difficult problem, ordered a part and came back quickly to fix. Great communication from their office too. Really appreciated and no hesitation in recommending.

Excellent Workmanship , very professional Brandon did a great job very happy if all plummber were professional like him. thank you again Brandon for fixing my leak

Have Tesco emergency cover and contacted them about a leaking pipe. A “plumber” arrived from go2gas and once he saw the leak was seemingly coming from under the floor he couldn’t leave quick enough saying he could only fix it if I arranged to get someone in to chop the floor back and he would return and then repair the pipe!! I rang the insurance company and they said I was not covered for trace and access. I contacted a local plumber who arrived took off some skirting and chopped backed the smallest piece of the floor repaired the pipe and left all in under 15minutes !!!

Do not use - three times they rescheduled my appointment on the very same day the engineer was meant to attend - even thought I had taken time out of my day no good will gesture offered.

The egineer, Jake, was very polite, efficient and communicated effectively. Problem fixed within an hour.

Jamie and Tyler gave us excellent service to help us fix the boiler today in our house. Had a great conversation and helped answer any of our questions. Highly recommend them

Good communication.
Brandon - the plumber - explained the process and what could happen.
Completed the job well in spite of a few challenges working in very restricted space.

We had a slow leak from our bathroom into our kitchen through the ceiling. Our insurance company arranged for Go2gas to visit. They called and gave us a time slot as soon as they recieved the job and gave updates on the plumbers arrival time. Brandon/Tyler was very knowledgeable, efficient and polite. Our leak was fixed quickly with minimal disruption. Would recommend.

Ryan was brilliant - fixed the issue quickly and effectively. Really polite, friendly and professional.

Go 2 Gas- Disappointing and Unprofessional Service
My experience with Go 2 Gas, as part of my insurance claim through AXA, has been nothing short of frustrating and unacceptable. The unprofessional conduct of, a manager at Go 2 Gas, combined with the negligence in handling repairs at my property, has left me deeply dissatisfied.
On January 7th, 2025, I notified AXA that I no longer wanted Go 2 Gas to perform work at my property. Despite this, I was told I had no choice but to allow them to proceed. This decision has caused significant stress and inconvenience, exacerbated by Go 2 Gas’s negligence and managers dismissive attitude.
The managers conduct during a phone call was particularly appalling. When I raised concerns about a blown PCB board, which I believe resulted from their failure to properly inspect the boiler, manager responded condescendingly, stating, “What do you know? You are not a heating engineer we don’t need to inspect the boiler” so why did the make me wait for 36 hours for initial call out they could have just ordered the parts ! The manager was clearly deluded, Such remarks are unprofessional and unacceptable.
Additionally, Management assured me that replacement PCB boards were readily available on their engineers’ vans. However, when the engineer arrived on January 8th, 2025, not only did he confirm the PCB board was blown—as I had anticipated—but he did not have the part and stated it needed to be ordered. This directly contradicted managers assurance and appears to be part of a pattern of false promises and poor communication.

The damage to the PCB board could have been avoided if proper inspections had been conducted. Their failure to remove the boiler cover and detect the leak demonstrates clear negligence.
This ordeal has been exhausting, and the dismissive, threatening tone from the manager, combined with the mishandling of the situation, has eroded any confidence I had in Go 2 Gas.
I will report to any governing bodies that Go 2 Gas are a member of.
I strongly advise others to avoid Go 2 Gas for their lack of professionalism, integrity, and accountability I got a reputable company to come and put right their mistakes this was done in less than 24 hours unlike the 6 days without hot water and 4 days with no heating caused by Go 2 Gas incompetence. They also had my original review removed as I named the manager ! Your only allowed to name people if you write a good review as you will see on other reviews but they will ask for review to be removed if you call out individuals for bad service and abusive behaviour