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Glowing Embers Anmeldelser 

268
•
TrustScore 4.5 ud af 5

4,5

Brændeovnsbutik
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Se mere

Bedømt til 5 ud af 5 stjerner

Fast and very helpful response to an initial website and subsequent enquiries. Rapid dispatch and delivery of a bespoke item. The entire experience was straightforward. Will certainly use Glowing Embe... Se mere

Bedømt til 5 ud af 5 stjerner

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... Se mere

Bedømt til 5 ud af 5 stjerner

Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... Se mere

Virksomhedsoplysninger

  1. Brændeovnsbutik
  2. Pejsebutik
  3. Leverandør af varmeudstyr
  4. Kedel- og opvarmningstjeneste
  5. Havemøbelforretning
  6. Radiatorbutik

Skrevet af virksomheden

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

268 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 81 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(268)

164 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Crap service and after care

Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.

19. februar 2026
Uopfordret anmeldelse
Glowing Embers-logo

Besvarelse fra Glowing Embers

We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.

We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.

This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.

We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.

Once again, we are sorry for the disappointment caused, Tania.

Bedømt til 5 ud af 5 stjerner

Item I needed was out of stock

Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.

12. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Arrived on time

Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival

7. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have not received my order

I have not received my order

2. februar 2026
Glowing Embers-logo

Besvarelse fra Glowing Embers

We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.

We have addressed this matter with our chosen courier too, to improve this process going forward.

Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.

Bedømt til 5 ud af 5 stjerner

Great service

Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again

3. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Over the past few years we have ordered…

Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.

27. januar 2026

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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