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Glowing Embers Anmeldelser 

268
•
TrustScore 4.5 ud af 5

4,5

Brændeovnsbutik
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Se mere

Bedømt til 5 ud af 5 stjerner

Fast and very helpful response to an initial website and subsequent enquiries. Rapid dispatch and delivery of a bespoke item. The entire experience was straightforward. Will certainly use Glowing Embe... Se mere

Bedømt til 5 ud af 5 stjerner

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... Se mere

Bedømt til 5 ud af 5 stjerner

Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... Se mere

Virksomhedsoplysninger

  1. Brændeovnsbutik
  2. Pejsebutik
  3. Leverandør af varmeudstyr
  4. Kedel- og opvarmningstjeneste
  5. Havemøbelforretning
  6. Radiatorbutik

Skrevet af virksomheden

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

268 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 81 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(268)

164 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Excellent service

Easy to order, best price, extremely quick delivery and a great product. Good communication (although no detail re delivery day) and confidence in the after care service. Definitely would use Glowing Embers again.

24. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fire Glass

Easy to use website. Simple to use for cut to size glass.
Well packaged. Good customer contact throughout. Fitted with ease.

21. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to use website

Easy to use website. Found the radiator we wanted and all the info we needed about it was there on the website. Was well packaged when it came and it looks great. We wanted something different yet practical and thats what we got.

5. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I my order arrived really fast…

I my order arrived really fast everything I ordered was of the highest quality I’ve now had my fire installed and it works just as it should due to the fact I purchased the best I could and didn’t look for cheap inferior items,Thank you Gary

12. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Exactly what I ordered

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could find online, so will definitely be using Glowing Embers again. Top company.

3. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Not received the parcel

Not received the parcel. See yodel?

24. februar 2026
Glowing Embers-logo

Besvarelse fra Glowing Embers

We are very sorry to you, Paul for any inconvenience caused. We can see the order was, sadly, lost in transit. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order and are pleased to see it was safely delivered two days later.

We have addressed this matter with our chosen courier too, to improve this process going forward.

Once again, we are really sorry for the delay in receiving your order and thank you for letting us know, so we could resolve this swiftly.

Bedømt til 5 ud af 5 stjerner

All good

A minor problem that was sorted quickly. Otherwise all good. I would recommend this seller without hesitation.

23. februar 2026
Bedømt til 1 ud af 5 stjerner

Do not order spare parts unless you read the T&C's

I ordered a replacement glass for my stove and although it was for the correct model, the original glass was 5mm shorter and the technician strongly advised to purchase a bespoke replacement. However, when I tried to return the item supplied by Glowing Embers, unused and in the original packaging, they refused to give a refund on the basis that it was past the 14 day return period. I even offered to only accept a 50% refund on the basis that the item was of no use to me and they could sell it on but they still refused. I even wrote to the owner to plead my case but he did not have the decency to respond. Overall, appalling customer service.

11. februar 2026
Uopfordret anmeldelse
Glowing Embers-logo

Besvarelse fra Glowing Embers

Thank you for your feedback, Peter. We’re very sorry to hear that you’re disappointed regarding your return request.

We completely understand how frustrating this situation can be and we do appreciate your stance on this. After reviewing your order, we can confirm that your request fell outside of our stated 14 day returns period by a further 6 weeks. As our policy is in place to ensure fairness and consistency for all customers, we’re unfortunately unable to process a return on this occasion.

We are very sorry once again for the clear disappointment caused.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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