The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fast and very helpful response to an initial website and subsequent enquiries. Rapid dispatch and delivery of a bespoke item. The entire experience was straightforward. Will certainly use Glowing Embe... Se mere
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... Se mere
Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... Se mere
Virksomhedsoplysninger
- Brændeovnsbutik
- Pejsebutik
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
- Havemøbelforretning
- Radiatorbutik
Skrevet af virksomheden
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktoplysninger
20-28 Albert Road, CM7 3JQ, Briantree, Storbritannien
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Fremragende
268 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service, fast delivery fits well
Excellent service, came quickly and was well protected, fits perfectly not much else to say for a piece of glass ordered on line with zero human interaction. but would defiantly use again if the need arises
27. april 2026
Easy to order exactly what was needed
Easy to order exactly what was needed. Quick delivery, very well packaged and competitive price.
27. april 2026
Today I ordered my 4th glass
Today I ordered my 4th glass, all which have broken whilst trying to fit. For the first 3 it is possible that I gave the wrong measurements, but for this last one I know the measurements were correct. However the glass which came had the same size as the recess,so its only natural that something had to give ie broken glass. The problem that I see is that no one told me a reduction had to be made for expansion. When I first ordered a glass I mentioned the expansion and was told this would be done automatically, which wasn't. However this time you gave me a reduction of 2mm all round. So all I can say is wait till this one comes and then see what happens. Lets hope there is a great improvement. Yours faithfully G.Hebden
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Glowing Embers
Thank you for your comments. We are very sorry to hear this and for any disappointment caused. Our Made To Measure glass cutting service provides our customers with the option to select precise measurements for a multitude of stoves/appliances. Due to this, we rely on our customers confirming the exact measurements in millimetres to ensure an accurate fit to these requirements. The measurements provided changed by several millimetres for each order, at which point our representative recommended seeking the advice of a chimney sweep for direct assistance/clarification before ordering, to ensure you receive what is required. We do hope this order is suitable on this occasion.
Good customer service from Carolyn in…
Good customer service from Carolyn in helping chase a lost order and a prompt refund when it couldn’t be found.
7. april 2026
Delivered promptly
Delivered promptly, exactly as described and a good price. Thank you, will definitely use again.
1. april 2026
Glass fitted perfectly
The glass itself was a perfect size, no marks or scratches and was wrapped well for transport. Only downside for me is that they used yodel for delivery! Paid extra for next day delivery but didn’t arrive. Not glowing embers fault but that’s the only thing that dampened my experience with them.
1. april 2026
Glass spot on
31. marts 2026
Logbunner
The glass was a great fit and delivered well on time.
If needed again I would always have you in mind
30. marts 2026
I have had 2orders delivered .
I have had 2orders delivered in the last month,due to my mistake when measuring the first order to big.The second one was a perfect fit and both orders were delivered quickly and efficiently.Thankyou for your service.
6. april 2026
Uopfordret anmeldelse
Excellent service
The order arrived very quickly and is good quality. Excellent service, thank you
16. april 2026
Uopfordret anmeldelse
Fast delivery!!
31. marts 2026
Speedy dispatch and carefully packaged.
31. marts 2026
A great delivery at a great pace
30. marts 2026
Good quality items.
Good service overall and very happy with the products. The only thing which would have been useful, is to have been advised that our items were being delivered by separate companies. Would recommend however.
30. marts 2026
A Glowing reporrt for Glowing Embers
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the template. After that the order came very quickly and fitted my woodstove perfectly. The glass was well packaged and the courier was careful.Fires every day since then.
25. marts 2026
Great fire boards
Great fire boards. Fantastic price and service highly recommended
25. marts 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.