Globe Life Anmeldelser 

Only reason it’s not a 5 is web app needs improvement

Website easy to access and respond to. Easy to locate necessary information needed to make changes to policies.

Globe Life Insurance website does not provide you with availability to see all your payments made history. This is crazy.

Family had wonderful Experiences so thankful

The application was very difficult to figure out. However, the customer service staff on the phone was very patient with me.

I must say, this application is even more difficult to figure out....

I was on hold only for about 5 minutes before I was connected to a representative. This was a relatively short time in my experience waiting to be connected with a live representative. She was able to figure out the problem and help me.

Dan is an excellent customer support representative. I explained what I needed help with and in no time I received the form in my email. He had explained that I could email or mail it back. In less than 24 hrs I has am email a acknowledging receipt of my email and form. Please let Dan know he is great 👍

The gentleman who assisted me was very knowledgeable in what he had to do and how to help me. I had to update my address for all four of my grandchild children’s policies and I also have a question about cash values and how that works. He answered all of my questions, fully and clearly, and I was very pleased.

Great experience

Just received a mailed notice that my policy had lapse. I had tried to pay my 6-month premium on line, but the website said payment was in progress.
Just checked the website again and still get the same message.
Not happy getting the mailed notice!!

Easy, customer service rep very professional

Was on hold for less than 5 minutes. Rep answered all my questions and walked me through creating my online account. Also explained the process regarding change of beneficiary.

Trying to make a payment online with a credit card was very cumbersome. Eventually I had to wait for an agent to take my information. I do this all the time and it usually only takes a minute.

Like how promp the person 🧍 was that help me kind, patient considerate

it was terrible trying to get on your customer website!!!!

Trying to get to my online account was Hell! Also, even though I initiated the policy for my daughters when they were babies, it is now impossible for me, as the person paying the policies, to change my daughters' names because of marriage. Sure, they are now adults but they don't pay the premiums...but now have to take time out of their busy schedules to contact the company (and wait, on hold, to be connected to someone who can help them) to make changes because of name change. But I get it...once they have your money, servicing the client becomes secondary. I suppose all companies operate like this, but it sure is a pain in the butt.

With what I am going through with my nephew policy after having 12 or 13 policies with Globe Life over these many years is absolutely insane. I loved Globe Life but with what you are taking me through I am very bitter and sour over your service. My grandson Emory I took out a policy on him when he was born 2000 and I still have that policy on him after 26 years and to have to go through the pain and aggravation you are taking me through over my nephew policy, also that I have had for years is just Incredible and a real shame.

The person I talked to was great! Way too difficult procedure to simply pay the monthly premium. It was ridiculous! I guess I will see what kind of Crap you come up with next month. I considered cancelling both policies.

I spoke to two representatives. Both were polite, professional, answered my questions, resolved my issue very quickly and efficiently.