Globe Life Anmeldelser 

I just reviewed my account, and everything was great.

Well, it took about a week to finally get a straight answer & with that, terminology was used that I couldn't understand (legal terminology; not layman's terms), & my original question was never answered. Just to be clear; my original question was asked on 7/20/2026 but communication continued until the final explanation (not the answer) on 7/23/2026.

It takes 2 long to get through to a human being csr!

And you need to put in big numbers on the enable your auto pay when you re register for your ( awful process) on line access accounts.
It takes (24-48 hours ) for your new payment options and your auto payment enable to process.

As it stands now it rejects you and says contact you directly. After 45 minutes of being on the phone, listening to AI and getting a human csr to talk to me, only to say it takes 24-48 hours 🙃 to update 30 second conversation that took 45 minutes and 30 seconds to find this out. Total waste of time for everyone gets annoying just put (24-48 business hours to update in the system 😑😒🙄🙃) simple, right ✅️ 😒

This would be greatly appreciated for all of us & 😊 thanks.
from a loyal multiple policy longtime Globe Life Insurance and Accident Customer

I have been a customer for several years. My issue is when I pay my bill, I get a confirmation saying it is paid. It doesn't show up at all. Then I go back to the site later on in the month, it says it is late. Then I pay it again. It is extremely frustrating and makes me consider cancelling the service. This has happened the last 5 months.

Everything went well, I called about a question about my policy. Plenty of security questions were asked before I was told any information. That was welcomed!

The 4 stars are for my recent online expierence ONLY.
5 star review OVERALL - read whole review :)

Paying my bill online was an ordeal. I was put through too many steps to even get to my account. I am hoping that since it was the first time I accessed the site after they upgraded, that next time it will be smoother.
I'm all for security, but when you have to verify, re verify, verify again, log back in after each verification... I mean.. too much.

Now with that being said - I have had policies with this company since the early to mid 90s. Insured both my boys when they were babies. The ease of application, change of address, change of beneficiary, and adding more coverage over the years... to the unfortunate process of having to file a claim for one of the policies - the customer service and communication was / has been top notch.

When having to file the claim about 8 years ago, I was impressed and amazed at the kindness, and patient guidance that I received. I had so many questions - and I remember that lady with her soft voice just oozing empathy, taking the time to answer everything in a manner that was understandable (I'm not a stupid person, but I had just lost a child and at that time my brain wasn't necessarily firing on all its pistons, lol) she did not rush me, she explained how the entire process was going to take place (kinda like a timeline). She reached out about a week later to assure me the process was moving along. Less than a week after that, I had my check and she called again a few days later to ask if I received it and if there was anything else she could do for me. That woman made a difference, and I will be forever grateful.
.... Two years ago, I had to handle my Mothers policy with a Different company. It was horrible.. rude, rushed, made me feel like I was bothering them.

I still have a policy for my other Son. I sincerely hope I never have to file that claim. However I have peace of mind knowing that if I do, I will receive the level of Customer Service, Kindness and Guidance that a parent should receive in that time of Loss.

I'd not received my invoice, I was worried about my grandson's coverage. I called, spoke with two people, was able to get things straightened out, and some information that I needed.

My mother in law and father in law paid years on a life insurance policy from their bank account. Unbeknownst to them their ex daughter in law had put herself down as the beneficiary for my father in laws policy. A $10,000 policy. My father in law passed away in December of 2025. My mother in law contacted Globe life about his funeral and they informed her that her that his daughter was the beneficiary, he doesn't have a daughter. My in laws have one child, my husband. The ex daughter in law is a criminal for putting herself down as the daughter AND collecting the money. My mother in law is left to pay for my father in laws funeral because Globe life paid the policy out to someone who for one didn't pay for it and for two is of no kin to them. I would NEVER pay money into Globe Life. Although my mother in law talked with them and explained she paid for the policy for 30+ years and she had no daughter, she could prove she paid it and they had no daughter, Globe Life paid it to the ex daughter in law. Horrible!

LIKE IT IS SO EASY TO PAY FOR YOUR POLICY ONLINE

Very easy to get the information I needed by the person on the phone. Very knowledgeable

I have insurance for my daughter, she recently got married. I wanted to update her name on the policy. I written, emailed and talked to a customer representative and nothing has changed. I gave it 3 months, believing that would be enough time to allow this to take place. I got my bill and sure thing her name has not been updated. It makes me wonder how a claim (god forbid) would be handled by a company that seems to disregard a simple request

The lady was very KIND. She understood my concern and call me for followup. Issue was the payment for a new policy taking so long to post. It did post the next day. When she recalls I will switch all 7 policies to auto pay so I don't have to deal with the post office unreliability.

In today's world, no one seems to want to talk to you live.. And if they do, they generally don't want to listen or are in a hurry to get off the phone.. WELL, NOT Globe Life!! I'm soooo thankful all of the effort they put in with me to help me close a policy and then to change the beneficiary on my other policy.. It was VERY REFRESHING!! TY Globe Life!!

I am extremely happy the website was upgraded. It is much easier to make a payment. Thank you.

I’ve been with Globe since 2017, they have been very trust worthy and dedicated to solve any issues if you have any, I’m still with them now just converted over and very Happy with them,

I have been with Globe Life for nearly 50 years and have never had any issues whatsoever. Always courteous and respectful, willing to help with any questions or concerns that I might have had. Very fast response when my son passed away in getting the claim processed.

I've been a customer for decades and their prices of my policy increase every year. Not happy about that.

I contacted Globe Life to cancel my policy for the 2nd time. This policy was started for my daughter when she was born by my father. Later in life he gave it to me to take care of. I have since stop making payments and then I get a notice saying that someone took out a loan on the policy for $42. So I wanted to pay them money even though I did not take a loan and cancel the policy. I was told that because my deceased father had taken out the policy that I had to send a death certificate. I was not told that before. So I asked for an email address to send the certificate. I was given a bogus or non working email address. This is the second time in a year that I have had to deal with Globe Life. I paid them $97 last year and was told that is what was owned and my policy would be cancelled but apparently not. I feel as all get it the run around.

Website easy to navigate and pay my bill.
Globe Life paid me immediately when my oldest son
passed away. I was a single mother and the money
helped my daughter-in-law and the twins cover
his burial expenses.