It was very easy to order my tickets. Unfortunately, I later discovered that the person they were bought for couldn't attend. The staff answered my email very promptly and showed tremendous considera... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a query regarding email with Etickets information not having been received. Unable to speak to anyone directly on the tel no and so tried the 'chat' online option and received help from Gemma and... Se mere
Very prompt and reassuring response to my enquiry about the location of my tickets for an event in January 2027. I bought them in May 2026. Gemma explained that the tickets would be made available... Se mere
Had to swap my tickets last minute due to illness. Was worried I'd miss out all together but Gemma form Gigantic helped me swap the tickets for another night. The process was really fast and all I los... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktoplysninger
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,4
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 54 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Blue badge parking
I was given complementary tickets to an event coming up this weekend at knebworth house park.the blue badge online parking had closed for the event.but emailed customer service team and got a quick response from the team.after taking some of my details they processed a parking booking reference number and got me in after the online booking system had closed.so a big shout out to holly and Gemma @ gigantic tickets.many thanks
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Kevin,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Holly and Gemma were able to assist with your Blue Badge parking query and help arrange your parking after the online booking window had closed.
We'll be sure to pass your kind comments on to Holly and Gemma, who will be pleased to know that their support made a positive difference and helped give you peace of mind ahead of the event.
Thank you again for your lovely feedback, and we hope you have a fantastic time at Knebworth House Park.
Kind regards,
The Gigantic Tickets Team
Gemma was really helpful in sorting out…
Gemma was really helpful in sorting out accessibility query and parking access. Very quick to respond to numerous questions! and professional at all times
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Sarah,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your accessibility query and parking arrangements, and that she provided helpful and professional support throughout.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her quick responses and assistance were appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I signed up to Artist Pre-sale but bad
I signed up to Artist Pre-sale for Duran Duran Halloween special gig. Then on the day of Pre-sale, at 10am, link to Gigantic looped to "verify" my access from smartphone. It didn't even put me on virtual queue like other ticket sale site. I have to refresh many times, even tried other device twice. So finally my Tablet got through but Accessible Tickets wereall sold out by 10:20！So had to to try ordinary seat tickets and finally able to buy at 10:50. One transaction for 1 hour! Couldn'tsee any seating plan from my large tablet, so just chose from the price I could afford in P3 section which is quite high up one section below P4 which has vertigo warning. There weren't any Standing Stalls - probably reserved for Duran's paying VIP members only. Not all fair but some fans are prepared to support them. This will be my second Halloween special and the last year's Manchester one was brilliant so again here we go. Nobody live forever - Duran Duran are worth making efforts to see live! But, Gigantic - poor design, no virtual queue pre sale time (others have so log on and wait until sale begin half an hour if such popular tickets going for Artist Pre-sale,especially as we let them know we want them since artist announced the show.) Improve more! AXS, Ticketmaster, South Bank Centre do much better! We have no choice but buy Artist Pre-sale from specific ticket agency. Only give one star, could be nile.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the booking process frustrating.
For high-demand events, a large number of customers can attempt to access tickets at the same time, which can affect waiting times and availability. The ticket purchasing process, including any queuing or verification systems, is determined by the ticketing setup in place for that particular event and is designed to provide fair access to tickets.
We're sorry to hear that the accessible tickets had sold out before you were able to complete your booking. As these tickets are limited in number, they can unfortunately sell out very quickly during popular pre-sales.
We're pleased that you were ultimately able to secure tickets for the show and hope you have a fantastic time at the event. We also appreciate your comments regarding the booking journey and seating information, and we'll ensure your feedback is passed on to the relevant team for review as we continue to improve our service.
Kind regards,
The Gigantic Tickets Team
I contacted Amy for a refund…
I contacted Amy in the refund department to see if i could get a refund on a campervan ticket i brought for Eddfest as i had hurt my shoulder.I was expecting a struggle but i was very pleasantly surprised at how straight forward it was.Thank you Amy your customer service was fantastic
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that you were unable to use your campervan ticket for Eddfest due to your shoulder injury, but we're pleased to hear that Amy was able to assist and make the refund process straightforward.
We'll be sure to pass your kind comments on to Amy, who will be delighted to know that her support and customer service were appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Gemma from gigantic emailed me to say…
Gemma from gigantic emailed me to say there was additional platform tickets over the moon
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to get in touch with you regarding the additional platform tickets and that this was such great news for you.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that she helped make your experience a positive one.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I have to say I love using Gigantic
I have to say I love using Gigantic, so much better than other agents. The staff are always helpful, Gemma was very helpful and very informative, worked quickly to answer my questions.
Gemma is a credit to Gigantic and shows what customer service can be like, thank you Gemma
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that you enjoy using Gigantic and that you've had such positive experiences with our team.
We'll be sure to pass your kind comments on to Gemma, who will be thrilled to know that her helpful, informative and efficient support made such a great impression.
Thank you again for your lovely feedback and for your continued support. We really appreciate it and hope you have many more fantastic experiences with us in the future.
Kind regards,
The Gigantic Tickets Team
Helpful. Professional. Efficient.
I cleverly bought tickets through Instagram using an email address that is no longer active. I thought the tickets might be a goner, but Gemma was extremely helpful to get the tickets resent to my actual email address in time for the show. What a relief!
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to help resolve the issue with your booking email address and get your tickets resent in time for the show.
We understand how worrying it can be when you think you may not be able to access your tickets, so we're pleased that Gemma was able to provide reassurance and a quick solution.
We'll be sure to pass your kind comments on to Gemma, who will be delighted to know that her support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Rapid response from Gemma
Rapid response from Gemma, saved my bacon as I needed to get an extra bella ticket for my 3 Yr old nice:)
Big thanks
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist you quickly and help arrange the additional Belladrum ticket for your 3-year-old.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that she was able to help save the day and make sure you were all set for the event.
Thank you again for your feedback, and we hope you have a fantastic time at Belladrum.
Kind regards,
The Gigantic Tickets Team
Very good customer service
I am not very good with apps etc.
So I contacted customer service at Gigantic.
Thankfully Amy was very helpful and replied quickly.
Thank you for putting my mind at rest and giving me the information I needed.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist you and provide the information you needed. We understand that accessing tickets and using apps can sometimes feel confusing, so we're pleased that she was able to put your mind at ease and make the process easier for you.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her quick and helpful support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Gemma at Gigantic customer services
Gemma at Gigantic customer services has been great. Quick replies, simple guidance, friendly and efficient. Thank you Gemma!
Phil
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Phil,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma provided such helpful support and that you found her replies quick, guidance clear, and service friendly and efficient.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her assistance was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Great experience
Great experience, best ticket buying platform I've used so far. Professional customer service.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that you had such a great experience using Gigantic and that you found our platform easy to use.
It's fantastic to know that our customer service team also provided the professional support you expected. We really appreciate your kind feedback and your support.
Thank you again, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I had great support from Amy at…
I had great support from Amy at Gigantic Tickets when I mistakenly booked for a second performance of the same show in a different location. I requested a refund and it was processed by Amy very promptly and all the communication was helpful and respectful.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist you with your refund request after you accidentally booked the same show at a different location.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her prompt, helpful and respectful communication was appreciated.
We understand that mistakes can happen when making bookings, so we're glad we were able to help make the process as straightforward as possible for you.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Great booking experience and when the…
Great booking experience and when the chips were down and one of our party ( the driver) fell ill they refunded our tickets within an hour of notifying approval pay’s to take out the refund insurance you never know when you might need it special thanks to Amy at gigantic
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that one of your party was unable to attend due to illness, but we're pleased that having Refund Protection in place helped provide some reassurance during an unexpected situation.
We're delighted to hear that Amy was able to assist with your refund request quickly and efficiently. We'll be sure to pass your kind comments on to her, as she'll be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
I sent gigantic a email reference our…
I sent gigantic a email reference our parking issue for knebworth and Gemma got back to me quickly and sorted us out thank you very much.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your Knebworth parking query and resolve the issue quickly.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her prompt support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Swift and Efficient Customer Service
Having purchased protection for my tickets via their refund plan. Due to unforeseen circumstances I wasn't able to attend the event and needed to claim a refund. Having submitted my request I received a swift response from a member of their personnel ' Amy' who advised me of the information they needed to proceed with the claim and promptly provided me with the refund once they'd received it.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Anne,
Thank you for taking the time to leave your review.
We're sorry to hear that you were unable to attend your event due to unforeseen circumstances, but we're pleased that having Refund Protection in place was able to provide some reassurance.
We're delighted to hear that Amy was able to assist with your claim, clearly explain the information needed, and process your refund promptly once everything was received.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support and communication were appreciated.
Thank you again for your feedback, and we hope to welcome you to an event with us in the future.
Kind regards,
The Gigantic Tickets Team
I recently booked Plouise tickets for…
I recently booked Plouise tickets for myself and my daughter for summer. However after booking general and activities I couldn't get a booking for the cafe that day. Amy from gigantic was so helpful and let me rebook for another day when the cafe had availability and sorted the refund really quickly.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your Plouise booking and help arrange a change of date so you could visit when the café had availability.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support and quick handling of the refund helped make the process smooth and stress-free.
We hope you and your daughter have a fantastic time at Plouise!
Thank you again for your feedback.
Kind regards,
The Gigantic Tickets Team
Gemma was so helpful assisting me with…
Gemma was so helpful assisting me with my duplicate purchase of tickets for the same concert. She was so efficient and helpful. Thank you!!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Hallina,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your duplicate ticket purchase and resolve the issue so efficiently.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her helpful and professional support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your concert.
Kind regards,
The Gigantic Tickets Team
very effiencient
very effiencient, very easy to use & wonderful customer service
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you found Gigantic easy to use and that you received wonderful customer service.
We really appreciate your kind feedback and are pleased to know that your experience was efficient and straightforward.
Thank you again for your support, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Great to deal with
Great to deal with. Sorted an issue I had straight away.
2. juli 2026
Uopfordret anmeldelse
I was having a issue getting a carers …
I was having a issue getting a carers ticket for Edfest. My hubby is a stage 4 cancer sufferer and recently his health has taken a turn for the worse and he now needs me to act as a full time carer. He loves Iron Maiden and this is possibly his last opportunity to see them. Unfortunately I was not able to provide any current paperwork to support my application for a carers ticket and acessable camping.I contacted Gigantic and a lady called Amy responded. She went above and beyond to help. She dealt with my issue quickly and with sympathy. A very happy result and a happy Hubby
Thankyou
2. juli 2026
Uopfordret anmeldelse
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