It was very easy to order my tickets. Unfortunately, I later discovered that the person they were bought for couldn't attend. The staff answered my email very promptly and showed tremendous considera... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a query regarding email with Etickets information not having been received. Unable to speak to anyone directly on the tel no and so tried the 'chat' online option and received help from Gemma and... Se mere
Very prompt and reassuring response to my enquiry about the location of my tickets for an event in January 2027. I bought them in May 2026. Gemma explained that the tickets would be made available... Se mere
Had to swap my tickets last minute due to illness. Was worried I'd miss out all together but Gemma form Gigantic helped me swap the tickets for another night. The process was really fast and all I los... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktoplysninger
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,4
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 54 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Don’t Trust Them
I booked tickets to see Jinkx Monsoon in the presale.
I arrived on the night to find that the seats were restricted view with zero notification of this on the booking, website or tickets. A pole was in mine and my friends view for the show. I contacted by email three times and no response. I tried calling over 50 times and no response. Absolutely terrible customer service.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience.
We understand how disappointing it must have been to arrive and find that your seats had a restricted view, particularly if this was not communicated during the booking process. We appreciate how this would have impacted your enjoyment of the show.
We're also sorry to hear that you were unable to reach our customer service team and that you did not receive a response to your emails. This is not the level of service we aim to provide, and we apologise for the frustration this caused.
If you have not already received a reply, please contact us again with your order reference, and we'll be happy to investigate both the seating information provided to us and your previous contact attempts.
Thank you again for your feedback, and we're sorry that your experience did not meet your expectations.
Kind regards,
The Gigantic Tickets Team
Amy Sorted out my refund very promptly
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your refund and process this promptly.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Very helpful and efficient
Amy was incredibly helpful when I needed a refund, once I provided the required documents everything was processed quickly and without any fuss, thank you!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your refund request and make the process quick and straightforward once the required documents were provided.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her helpful support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Amy was fantastic
Amy at Gigantic Tickets was very helpful when I had to request a refund due to unexpected illness. Thankfully I had the foresight to take insurance.
My only gripe i suppose is the fact you don’t get a full refund. I at least expected the booking fee and e-ticket (which hasn’t even been sent yet) to be refunded along with ticket cost, so a bit miffed that you kept quite a chunk of money spent. Not Amy’s fault, Gigantic just being greedy.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that Amy was able to assist you with your refund request and that you found her helpful during what was no doubt a disappointing situation. We'll be sure to pass your kind comments on to her.
We're sorry to hear that you were disappointed with the refund amount. Refunds made through Refund Protection are processed in accordance with the policy terms and conditions, and any deductions are applied in line with the cover provided. We appreciate that this may not have been the outcome you were hoping for and understand your frustration.
Thank you again for your feedback, and we hope to welcome you to another event in the future.
Kind regards,
The Gigantic Tickets Team
Would recommend
Great company, responsive and professional. Amy in particular was very helpful when I had overpaid for tickets. Would recommend.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you had such a positive experience with Gigantic and that Amy was able to assist with your query regarding the overpayment.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her helpful and professional support was appreciated.
Thank you again for your recommendation and feedback. We hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Gemma was amazing.
Gemma was amazing.
I had been passed around for a couple of days and not getting anywhere and the concert was tomorrow.
She sorted me a disabled parking badge straight away after picking my email up and I am very grateful.
Amy ignored my responses to her asking me for information that I previously supplied, and did not bother coming back to me which was frustrating because you cannot ring.
Gemma is a credit to your company
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to help resolve your query quickly and arrange your accessible parking pass in time for the concert. We'll be sure to pass on your kind comments, and we're pleased she was able to make a stressful situation much easier for you.
We're also sorry to hear about your earlier experience and understand how frustrating it must have been to feel that your query wasn't progressing, especially with the event so close. We appreciate you bringing this to our attention, and we'll ensure your feedback is shared internally so we can continue to improve the service we provide.
Thank you again for your feedback, and we hope you have a fantastic time at the concert.
Kind regards,
The Gigantic Tickets Team
Gemma @ gigantic very helpful
Gemma. Helped me online with my order, everything was dispatched in good time for my event the red dwarf convention. Tickets were is separate batches for entry or autographs. I was quickly given a reply and tracking number. Very happy
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your Red Dwarf convention order and provide quick, helpful support with your ticket dispatch and tracking information.
We understand how important it is to have everything arrive in time for your event, especially when tickets are provided in separate batches, so we're pleased that Gemma was able to help make the process clear and straightforward.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the Red Dwarf convention.
Kind regards,
The Gigantic Tickets Team
Excelent customer experience.
Excelent customer experience.
Amy was really kind and helpful.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you had an excellent customer experience and that Amy was able to provide such kind and helpful support.
We'll be sure to pass your lovely comments on to Amy, who will be pleased to know that her assistance was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Event promoters and artists: whenever possible, please work with honest and sensible ticket vendors
(this message was automatically translated)
It is during challenging times that the true worth of individuals and companies becomes apparent. I had purchased two concert tickets through Gigantic, and the show was cancelled by the artist—an understandable move given a family emergency. What is less understandable is Gigantic’s decision to withhold £15, claiming they do not refund the fees (which were listed on the page as £2.50), even after I pointed out that this practice is neither legal nor fair. Since no one is going to hire a lawyer to fight for such a small amount, the company will end up pocketing at least £5,000 "stolen" from buyers by night cancelled... Event promoters and artists: whenever possible, please work with honest and sensible ticket vendors. I will certainly do the same when choosing where to buy tickets for future concerts I want to attend; I now know another one to avoid.
Ps after Gigantic answer : I am not frustrated by the cancellation of the concert, the artist explained why and I think all fans understood without a problem. I am angry with your ways. It is so easy for you to write a 45£ face value ticket but selling it 52£ and adding fees so you earn money whatever the outcome. Your ways are unhealthy and your answer here (as well as the one i received to my mail a few days after cancellation) only proove how you overlook anyone knowing you abuses the system but in a legal way so you don’t have to worry.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the outcome following the cancellation of the event.
When an event is cancelled, we process refunds in line with our Terms and Conditions and the agreement in place with the event organiser. As is standard practice across the ticketing industry, only the face value of the tickets is refundable when an event is cancelled. Booking and transaction fees are non-refundable, as they cover the costs associated with processing and administering the original booking, regardless of whether the event ultimately goes ahead.
We appreciate that this can be frustrating, particularly when a cancellation is outside of your control, and we're sorry for the disappointment this has caused.
Thank you again for taking the time to share your feedback.
Kind regards
Customer Service was excellent
Customer Service was excellent. Took a little wait to get hold of them but if patient they will get in touch. Amy was really responsive and swift and polite. Thank you!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you received excellent customer service and that Amy was able to provide such responsive, swift and polite support.
We appreciate your patience while waiting to get in touch with our team, and we're pleased that Amy was able to assist and resolve your query.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Had an issue with confirmation tickets…
Had an issue with confirmation tickets and was quickly resolved 👍
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that your confirmation ticket issue was resolved quickly and that you received the support you needed.
We understand how important it is to have access to your tickets, so we're pleased we could help put things right.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I sadly had to submit a request for a…
I sadly had to submit a request for a ticket refund due to being unwell and Gigantic were fantastic. Amy dealt with my request within an hour or so, emailing to say it had been authorised. So glad i had the protection plan. You just never know do you. First concert in over 30yrs I've not been well enough to go to :-(
Will be using Gigantic as my first choice go-to ticket shop from now on. Thankyou Gigantic !
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that you were unable to attend your concert due to being unwell, especially after such a long time since missing a live event. We hope you are feeling much better now.
We're delighted to hear that Amy was able to assist with your refund request quickly and provide reassurance throughout the process. We're also pleased that having Refund Protection in place helped when you needed it.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your lovely feedback and for choosing Gigantic. We look forward to helping you with your future events and hope your next concert experience is a much happier one.
Kind regards,
The Gigantic Tickets Team
Great customer services
I had a problem with accessing my tickets due to a technical glitch, I spoke with Amy, customer services, and she resolved the matter really promptly
Thank you !
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with the technical issue you experienced when accessing your tickets and resolve this promptly.
We understand how important it is to have access to your tickets, so we're pleased that Amy was able to provide quick support and get everything sorted for you.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her help was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Amy and Holly Went Above and Beyond to Support Accessibility Needs
Update to my original review: I initially gave 5 stars based on the information available to me before attending. Unfortunately, after arriving, I found that the accessibility arrangements did not match the information I had been provided. I had relied on this information when planning my visit, and the situation resulted in significant difficulty, including a long walk that caused me pain. I have contacted the organisers to raise my concerns and am awaiting a response.
I would like to thank Amy and Holly from Iron Maiden Knebworth/Gigantic for her outstanding help and support regarding my accessibility query.
I was worried about attending the event because I have mobility difficulties due to a knee condition and was concerned about the distance involved after the concert.
They took the time to listen to my concerns, provide clear information, and reassure me about the accessible taxi arrangements from the official Pick Up & Drop Off area.
Their kindness, understanding and helpful communication made a real difference. She helped me feel much more confident about attending and knowing I have a safe plan in place.
Thank you both for your excellent customer service and for making accessibility feel like it genuinely matters. It is very much appreciated.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to update your review.
We're delighted to hear that Amy and Holly were able to provide helpful support and reassurance ahead of the event. We'll be sure to pass on your kind comments to them, as they'll be pleased to know they made a positive difference to your experience.
We're sorry to learn, however, that the accessibility arrangements at the event did not match the information you were provided and that this resulted in difficulties on the day. We understand how disappointing and frustrating this must have been, particularly given the impact it had on your mobility.
We appreciate you bringing your concerns to the organisers and hope they are able to address them fully. Accessibility is extremely important, and feedback such as yours helps organisers review and improve arrangements for future events.
Thank you again for sharing both your positive experience with our team and your constructive feedback following the event.
Kind regards,
The Gigantic Tickets Team
I was served by Gemma regarding Blue…
I was served by Gemma regarding Blue Badge parking at Knebworth venue. Great service and fast response. Well done Gigantic customer service.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your Blue Badge parking query for Knebworth and provide a fast and helpful response.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you had a fantastic time at the event.
Kind regards,
The Gigantic Tickets Team
Gemma was incredibly helpful and…
Gemma was incredibly helpful and resolved my issue quickly
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your query and resolve the issue quickly.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her helpful support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I made a mistake on booking and Amy…
I made a mistake on booking and Amy promptly sorted it out
Thank you
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your booking mistake and resolve the issue promptly.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Disappointing from Gigantic
Disappointing from Gigantic. The artist cancelled (no one’s fault) but we are now out the nearly 20% booking fees which won’t be refunded. This is so unfair to fans. Companies need to have insurance so fans aren’t paying the price for these things!!!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear of your disappointment following the cancellation of the event.
We completely understand how frustrating it is when an event is cancelled, particularly when the cancellation is outside of everyone's control.
When an event is cancelled, refunds are processed in line with our Terms and Conditions and the agreement with the event organiser. As is standard practice across the ticketing industry, only the face value of the tickets is refundable. Booking and transaction fees are non-refundable, as they cover the costs associated with processing and administering the original booking, regardless of whether the event goes ahead.
We appreciate that this isn't the outcome you were hoping for, and we're sorry for the disappointment and inconvenience this has caused.
Thank you again for taking the time to leave your feedback.
Kind regards,
The Gigantic Tickets Team
Contacted Amy,customer services,at Gigantic Tickets
Contacted Amy,customer services,at Gigantic tickets regarding a query about our campervan going to Belladrum Festival.
Got a very informative reply which solved my problem.
Amy also replied asking if she could be of any assistance in the future then please do not hesitate to get in touch.
Thanks again Amy.
Best wishes
Eric
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Eric,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your Belladrum Festival campervan query and provide the information you needed.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her helpful and friendly support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at Belladrum Festival.
Kind regards,
The Gigantic Tickets Team
Very helpful customer service.
Very helpful customer service.
I was dubious at first as there was only a chat or e-mail option and no telephone number but they responded within a few hours and were able to resolve my issue. Efficient and friendly service given from Gemma.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Stuart,
Thank you for taking the time to leave your review.
We're pleased to hear that Gemma was able to assist with your query and resolve your issue quickly. We'll be sure to pass your kind comments on to her, as she'll be delighted to know that her efficient and friendly support was appreciated.
We understand that having an issue with your booking can be concerning, so we're glad we were able to provide reassurance and a solution.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.