It was very easy to order my tickets. Unfortunately, I later discovered that the person they were bought for couldn't attend. The staff answered my email very promptly and showed tremendous considera... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a query regarding email with Etickets information not having been received. Unable to speak to anyone directly on the tel no and so tried the 'chat' online option and received help from Gemma and... Se mere
Very prompt and reassuring response to my enquiry about the location of my tickets for an event in January 2027. I bought them in May 2026. Gemma explained that the tickets would be made available... Se mere
Had to swap my tickets last minute due to illness. Was worried I'd miss out all together but Gemma form Gigantic helped me swap the tickets for another night. The process was really fast and all I los... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktoplysninger
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,4
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 54 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gemma at Gigantic
Gemma at Gigantic tickets couldn’t have been more helpful when I entered the wrong email address! Thanks again Gemma and won’t ever hesitate to use Gigantic tickets again knowing if any issues, they will be resolved
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to help resolve the issue with your email address and provide such helpful support. We'll be sure to pass on your kind comments to her, as she'll be pleased to know that she made a positive difference.
It's fantastic to hear that your experience has given you confidence to use Gigantic again in the future. We really appreciate your support and look forward to helping with your future bookings.
Kind regards,
The Gigantic Tickets Team
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that you found the booking process simple and straightforward. We appreciate your feedback and are glad to know you felt confident using our service.
Thank you again for your support, and we hope you enjoy your event.
Kind regards,
The Gigantic Tickets Team
Had a problem with my order and…
Had a problem with my order and tickets. Query dealt with and resolved very quickly and professionally.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're pleased to hear that your order and ticket query was resolved quickly and professionally.
We understand how important it is to have any issues addressed as smoothly as possible, and we're glad we were able to assist.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Had an issue with my tickets
Had an issue with my tickets, which was my own fault. Gemma at Gigantic Tickets was great, sorted it out for me within a couple of hours. Great service by her, it is really much appreciated. A pleasure to deal with. Thanks Gemma
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to help resolve your ticket issue quickly and provide such excellent support.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her assistance was appreciated. We understand that ticket issues can be stressful, so we're glad she was able to make the process as smooth as possible for you.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Great customer service from Gemma
Great customer service from Gemma
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that you received great customer service from Gemma. We'll be sure to pass your kind comments on to her, as she'll be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Think the extra charge per ticket is…
Think the extra charge per ticket is high and they also add a further fee at the end. I like to print tickets so why do they have a large blob of black to help you see the word Gigantic ! just a waste of more print ink do it on white please!
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the additional charges and the ticket format.
Our booking and transaction fees help cover the costs of processing bookings and operating our ticketing service. These fees are displayed during the booking process before your purchase is completed, allowing customers to review the full cost before confirming their order.
We also appreciate your comments regarding the ticket design. We'll be sure to pass your feedback about the printable ticket layout and the amount of ink it uses on to the relevant team for consideration in future improvements.
Thank you again for your feedback.
Kind regards,
The Gigantic Tickets Team
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to help and provide great support. We'll be sure to pass your kind comments on to her, as she'll be pleased to know that her assistance was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
I accidentally booked tickets for the…
I accidentally booked tickets for the wrong date, I did take out the refund protection.
Emailed the refund department explained the problem, gave all details requested. Had a reply from Holly who explained everything, followed her instructions and the process was completed within a couple of days. Have been advised the refund will be in my account with 5-7 days.
Thank you Amy, really helpful.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Holly was able to assist you with your refund request and guide you through the process after you accidentally booked the wrong date.
We'll be sure to pass your kind comments on to Holly and Amy, who will be pleased to know that their support and communication were appreciated.
We're glad that everything was completed smoothly and that you were kept updated throughout the process.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
My husband has become ill just before…
My husband has become ill just before our festival. I had purchased the refund option and would recommend this. Sent in the sick note and a full refund was issued with no issues, easy and stress free. Very nice customer service from (AMY) in refunds. Even sent get well wishes in her emails. Nice personal touch.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that your husband became unwell and hope he is feeling much better soon.
We're delighted to hear that Amy was able to support you through the refund process and that you found everything straightforward and stress-free. We'll be sure to pass on your kind comments to Amy, who will be pleased to know that her personal approach and support were appreciated.
Thank you also for highlighting the benefit of Refund Protection. We understand that unexpected circumstances can arise, and we're glad this helped provide some reassurance during a difficult time.
We hope to welcome you to a festival with us in the future.
Kind regards,
The Gigantic Tickets Team
I received exceptional customer service…
I received exceptional customer service today when the link in the received email would not work to download tickets. I wasn't expecting speed or genuine engagement but I received an automated email followed by a personal engagement from Gemma. The issue was resolved in minutes. Thank you Gigantic, I am a very happy customer.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Gemma was able to assist you with your ticket download issue and resolve it so quickly. We understand how important it is to have access to your tickets, and we're pleased that she was able to provide the support you needed.
We'll be sure to pass your kind comments on to Gemma, who will be thrilled to know that her help made such a positive impression.
Thank you again for your feedback and for choosing Gigantic. We hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Amy was great today and helped me get…
Amy was great today and helped me get the refund after I was unable to attend the event on a specific day. However, I had to provide details for the new booking.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist you with your refund request and provide helpful support throughout the process.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her assistance was appreciated.
We understand that circumstances can sometimes mean plans need to change, and we're glad we could help make the process as straightforward as possible for you.
Thank you again for your feedback, and we hope to welcome you to another event in the future.
Kind regards,
The Gigantic Tickets Team
I purchased a ticket to go and see Iron…
I purchased a ticket to go and see Iron Maiden at Eddfest unfortunately I had a personal issue which meant I couldn't attend. I contacted Gigantic regarding this and luckily I had purchased insurance with them. I contacted Amy who helped me to get a refund, which was undertaken very professionally and very quickly. Thank you.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that you were unable to attend Eddfest due to personal circumstances, but we're pleased that you had Refund Protection in place and that Amy was able to assist you with your claim.
We'll be sure to pass your kind comments on to Amy, who will be delighted to know that her professional and efficient support was appreciated.
We understand that unexpected situations can arise, and we're glad we could help make the refund process as smooth as possible for you.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Purchased a ticket to see Suzanne Vega…
Purchased a ticket to see Suzanne Vega for the 28th July 2026 & so far unable to download & access ticket, so frustrating.
Ticket number order : Your Suzanne Vega tickets, order 8302-0992-1468
Updated at 13:07
Fortunately for myself it was okay in the end hence the updated score here!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to update your review.
We're sorry to hear that you initially experienced difficulty accessing your ticket and appreciate how frustrating that must have been.
We're pleased to hear that everything was resolved in time for the event and that you were able to access your ticket successfully. We hope you had a wonderful time at the show.
Thank you again for updating your review and for your patience.
Kind regards,
The Gigantic Tickets Team
Purchased payment protection and was…
Purchased payment protection and was unable to attend the event due to a death in the family. Amy was sympathetic, considerate and explained next steps clearly. Once the documentation was provided the refund was processed without delay - thank you for making a difficult situation a little bit easier.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear of your loss and hope you and your family are doing as well as possible during this difficult time.
We're pleased to hear that Amy was able to support you with your refund request and that her considerate approach and clear communication helped make the process a little easier.
We'll be sure to pass your kind comments on to Amy, who will be touched to know that her support was appreciated.
Thank you again for sharing your experience, and we hope to welcome you to an event with us in the future under happier circumstances.
Kind regards,
The Gigantic Tickets Team
A big thank you to Gemma
A big thank you to Gemma for promptly dealing with my ticket query.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist with your ticket query promptly and provide the support you needed.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her help was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Friendly and efficient staff
Gemma was friendly, very quick and responsive when contacted. She promptly arranged the tickets I needed and helpfully passed my query on to another organiser when it was required.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Gemma was able to assist you quickly and efficiently, and that she was able to arrange the tickets you needed while ensuring your query was passed on to the relevant organiser.
We'll be sure to pass your kind comments on to Gemma, who will be delighted to hear that her support made a positive difference to your experience.
We hope you have a fantastic time at your event!
Kind regards,
The Gigantic Tickets Team
Fantastic customer service Amy!
Amy was efficient and professional as it comes! Fantastic and rare customer service!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy provided such efficient and professional support. It's fantastic to know that her service made a positive impression and helped with your query.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her assistance was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Quick Resolution
I had an issue which Amy was able to resolve very quickly with both myself and the event organiser
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Amy was able to assist with your query and work with both yourself and the event organiser to get everything resolved quickly.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support and communication were appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Amy was friendly
Amy was friendly, professional, and very helpful throughout the whole process. She answered my questions clearly and made everything straightforward. The support was quick and efficient, and I really appreciated the excellent service. Thank you, Amy, for making the experience so easy. I wouldn't hesitate to use Gigantic again.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Amy provided such friendly, professional and helpful support throughout your experience. It's fantastic to know that she was able to answer your questions clearly and make the process straightforward and stress-free.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her quick and efficient service was appreciated.
Thank you again for your lovely feedback and for choosing Gigantic. We look forward to welcoming you back for another event in the future.
Kind regards,
The Gigantic Tickets Team
December 2025 I bought tickets for the…
December 2025 I bought tickets for the CMAT event tomorrow night and I still have not received my tickets. I have chased this up via their live webchat and email (no response)and phone (left VM message (no response) . The webchat advised me to wait and if they don't arrive I should turn up to the venue box office on the day without a ticket and they should let me in.
As I am travelling across the country and have booked hotel accommodation for the night this is this not satisfactory.
I have not experienced this with any other ticket provider and currently have tickets for events up to April next year so I think it is reasonable to expect to have been sent these tickets by now.
I will not be using Gigantic Tickets again as they have turned a treat into a stressful and time consuming hassle.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review. We're sorry to hear about the concern and frustration this has caused, particularly with you travelling a long distance and having accommodation booked for the event.
For some events, tickets are intentionally released by the event organiser closer to the event date. This is a security measure designed to help prevent ticket fraud and unauthorised resale. Please be assured that tickets are always made available in time for the event and can be accessed by following the instructions provided in your booking confirmation email once they have been released.
If, for any reason, you are unable to access your tickets before arriving, the venue box office will have access to booking information and will be able to assist you on the day.
We're also sorry if you experienced delays when trying to contact our customer service team. We appreciate your patience and understand how important it is to have reassurance before travelling.
We hope you enjoyed the show, and we appreciate you taking the time to share your feedback.
Kind regards,
The Gigantic Tickets Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.