It was very easy to order my tickets. Unfortunately, I later discovered that the person they were bought for couldn't attend. The staff answered my email very promptly and showed tremendous considera... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a query regarding email with Etickets information not having been received. Unable to speak to anyone directly on the tel no and so tried the 'chat' online option and received help from Gemma and... Se mere
Very prompt and reassuring response to my enquiry about the location of my tickets for an event in January 2027. I bought them in May 2026. Gemma explained that the tickets would be made available... Se mere
Had to swap my tickets last minute due to illness. Was worried I'd miss out all together but Gemma form Gigantic helped me swap the tickets for another night. The process was really fast and all I los... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Kontaktoplysninger
Storbritannien
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4,4
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 54 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
£23 handling charge per ticket is…
£23 handling charge per ticket is verging on criminal.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you for your feedback.
We appreciate that a £23 handling charge per ticket may seem significant, and we understand your concerns regarding the cost.
Handling charges are applied to cover the costs associated with processing and administering each ticket booking. The applicable charges are displayed during the booking process before payment is completed, allowing customers to review the total cost before proceeding with their purchase.
We appreciate that you may feel the charge is high, but these fees are not applied arbitrarily and form part of the overall cost of processing the booking.
DO NOT USE
DO NOT USE. Artist cancelled tour and told them to give a full refund. Gigantic tickets have refused to do so. They claimed their terms and conditions mean they can keep "service fees"- this is ILLEGAL. They are not above the law. I will be taking them to small claims court if I've not been paid in full. Predatory to both artists and fans.
Edit: reply to comment. REFUND US. YOU HAVE NOT FULLY REFUNDED ANYONE. Despite the artist demanding you follow the law, you are still retaining at least £1.50+ per customer illegally (thousands of pounds in total). This is not "good will", it's illegal.
Your terms and conditions are not above the law. You provided no service, no event, no product and thus cannot charge us. It's really embarrassing for you that you can't manage your finances and bills and resort to illegal activities, preying on us. It is not the ticket buyers responsibility, take it up with the event organisers or your business insurance if your business is struggling. Although honestly, I suspect your dodgy business practice extends far, maybe you have no insurance and have a lot more to hide. DO NOT USE THIS "TICKET AGENT".
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Henrietta,
While we do understand your disappointment, please note that as the ticket agent, booking fees are normally non-refundable. This is because labour, administrative and banking charges are still incurred, even when an event is cancelled by the organisers.
This is also standard practice across the ticketing and events industry, where booking fees are generally retained in the event of a cancellation rather than being refunded with the ticket face value.
As outlined in our Terms and Conditions, which are agreed to at the point of purchase:
“If the event is cancelled, or the date is changed after you have booked, we will be more than happy to arrange a face-value refund for you. Please note that this face-value refund will NOT include your booking fee.”
However, on this occasion, after you contacted us to raise your concerns, we did refund your booking fees as a gesture of goodwill, despite these fees normally being non-refundable.
We therefore hope you can appreciate that we have gone beyond our standard refund policy in this instance and have taken your concerns into consideration.
Great service
Gemma was very prompt resolving my query and refund.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you for your lovely feedback!
We’re really pleased to hear that Gemma was able to resolve your query and arrange your refund promptly. We’ll be sure to pass your kind comments on to her.
We really appreciate you taking the time to leave us a review!
Avoid Gigantic
Avoid Gigantic if you value customer service or expect them to honour what they put in writing.
I attended the Official Red Dwarf Convention in Nottingham, which was widely criticised afterwards for poor organisation, delays and disappointed attendees.
One of the advertised guests, Norman Lovett, did not attend. Staff at the event advised affected attendees to contact Gigantic regarding a refund.
I did exactly that.
Gigantic replied telling me to "destroy my ticket"
and said: "Please send us a photo of the ticket destroyed. Once received, I will process your refund."
I followed their instructions exactly, permanently destroying my ticket and sending photographic evidence.
Only then did they refuse the refund.
Their excuse was that the ticket "was not specific to Norman Lovett." That makes no sense because nobody's ticket was specific to Norman Lovett. Every attendee had the same type of Bonus Guest ticket. If that reasoning is correct, then nobody could ever receive a refund.
Every ticket also has its own unique serial number and barcode, allowing it to be individually identified and preventing duplicate claims. Despite this, they instructed me to destroy mine before changing their position.
After submitting a formal complaint, Gigantic stopped responding altogether.
Based on my experience, I have no confidence in Gigantic's customer service or complaints process and will not use them again.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience at the Red Dwarf Convention and with the outcome of your refund request.
We understand your frustration, particularly regarding the communication you received about destroying your ticket and the subsequent decision regarding your refund request. We appreciate that, from your perspective, this was understandably confusing and disappointing.
As the ticket agent, we can only process refunds where this has been authorised by the event organisers, and we are required to follow the instructions and decisions provided to us by them.
We’re sorry that you feel let down by the service you received and appreciate you taking the time to provide this detailed feedback.
Thank you very much to Holly for…
Thank you very much to Holly for sorting out my order so efficiently.
Very much appreciated 😀
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you so much for your lovely feedback!
We’re really pleased to hear that Holly was able to sort out your order so efficiently. We’ll be sure to pass your kind comments on to her.
We really appreciate you taking the time to leave us a review, and we hope you have a fantastic time at the event! 😀
Request for refund
Unfortunately had to get refund for latest gig.
Conversations with Holly at Gigantic.com were easy and informative and after a short while refund was obtained with minimum of fuss. Will use Gigantic.com again for future events and would recommend to friends and family.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
hank you so much for your lovely feedback.
We’re sorry you had to request a refund, but we’re really pleased to hear that Holly made the process easy and straightforward for you and was able to get everything resolved with minimal fuss.
It’s fantastic to hear that you’ll use Gigantic again and would recommend us to your friends and family. We really appreciate your kind words and support, and we hope to see you booking with us again for a future event! 😊
Fairly straight-forward to book…
Fairly straight-forward to book tickets, although I couldn't find a seating plan for the venue.
The word “accommodation” is spelled incorrectly.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you for your feedback.
We’re pleased to hear that you found the ticket booking process fairly straightforward.
We’re sorry that you were unable to find a seating plan for the venue. We appreciate that having access to this information can be helpful when choosing your tickets, and we’ll pass your feedback on to the relevant team.
Thank you also for pointing out the spelling error with “accommodation”. We’ll make sure this is highlighted for correction.
We appreciate you taking the time to share your feedback with us.
Red Dwarf Convention - terrible
Bought VIP ticket for the Red Dwarf Convention in July 2026. Nothing VIP about the convention. Spent an entire day queuing for nothing at all.
Requested a refund, only for the photo shoot and autograph we couldn't get and was told that "an investigation" in to what happened was being carried out and then I would be contacted.
I heard nothing, then a generic "we won't be giving anyone their money back" statement appeared on their website.
Very poor convention, very poor customer service and very poor outcome.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience at the Red Dwarf Convention and appreciate how disappointing it must have been, particularly after purchasing a VIP ticket.
We understand your concerns regarding the queues, missed photo shoot and autograph opportunities, and the communication you received afterwards.
Your comments have been passed on to the event organisers for their review and consideration. As the ticket agent, we can only act on instructions provided by the event organisers regarding refunds and any compensation decisions.
We’re sorry that your experience did not meet the expectations you had for the event, and we appreciate you taking the time to share your feedback.
Event Date Change
Needed to change date of an event and was sent a link to do so within minutes.
Really easy to do and new tickets came through immediately.
Thankyou to Gemma at Gigantic!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you so much for your lovely feedback!
We’re really pleased to hear that Gemma was able to help you change the date of your event quickly and that everything was nice and straightforward, with your new tickets arriving immediately.
We’ll be sure to pass your kind comments on to Gemma. We really appreciate you taking the time to leave a review and hope you have a fantastic time at the event! 😊
Customer service is important…
Customer service is important especially in an industry like ticketing and I have to give credit where it is due to Gemma in the Gigantic team for helping me out on a ticketing issue that I thought would be a complete headache! Gemma was efficient, empathic and genuine in her interactions and I left feeling like she had done all that she could in supporting my refund.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Thank you so much for your wonderful feedback.
We’re really pleased to hear that Gemma was able to help with your ticketing issue and make what initially seemed like a stressful situation much easier for you.
It’s fantastic to hear that you found Gemma efficient, empathetic and genuine throughout your interactions, and that you felt fully supported with your refund. We’ll be sure to pass your kind words on to her.
Excellent service
We had to make a very late cancellation on our tickets to the David Grant Lynx event at Union Chapel as my husband had a nasty tooth infection resulting in an extraction. We had taken out insurance and after contacting Gigantic, Amy quickly arranged to refund the tickets minus a small fee on each which I thought was more than reasonable. The whole process was dealt with very promptly. Excellent service. Thanks Amy!
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're sorry to hear that your husband was unwell and that you were unable to attend the David Grant Lynx event, but we're pleased that having Refund Protection in place was able to help during this unexpected situation.
We're delighted to hear that Amy was able to assist with your refund request quickly and efficiently, and that you found the process straightforward and well handled.
We'll be sure to pass your kind comments on to Amy, who will be pleased to know that her support was appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Refund process was straightforward
I sadly was not able to attend the Lenny Pearce event in Nottingham due to my son getting chickenpox. Amy and Gemma helped me through the whole process and were very empathetic and thoughtful during this. They made things easy to understand for what I needed to submit as evidence. They explained everything great through the entire refund process.
I wish we could have attended but thankfully they made this process as smooth as possible.
Thank you for your help Gemma and Amy.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Taylor,
Thank you so much for taking the time to leave such a lovely review.
We're very sorry to hear that your son was unwell and hope he has made a full recovery.
We're delighted to hear that Amy and Gemma were able to support you throughout the refund process and that they made everything as straightforward and easy to understand as possible. We'll be sure to pass your kind comments on to them, as they'll be pleased to know they were able to help during a difficult time.
Although we're sorry you were unable to attend the event, we really appreciate your feedback and hope you'll have the opportunity to enjoy another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Amazing communication and assistance…
Amazing communication and assistance from Amy. Very understand and helpful. Thank you Amy
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Amy provided you with excellent communication and support, and that you found her understanding and helpful throughout.
We'll be sure to pass your kind comments on to Amy, who will be thrilled to know that her assistance made such a positive impression.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Amazing experience with gigantic..have…
Amazing experience with gigantic..have used multiple times without issue. However I purchased tickets for a festival and forgot to add on a campervan pass. Didn’t realise until the day we were leaving and unfortunately the campervan passes were sold out. Contacted Gigantic and spoke with Holly…she couldn’t have been more helpful and understanding of what could have been a disaster. Holly really helped us out and saved the weekend. First time ever having to use Gigantic customer service and I can’t fault them and the lengths Holly went too to help. Thanks
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Arlayne,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you've had great experiences using Gigantic over the years and that Holly was able to help when you realised your campervan pass had been missed from your booking.
We'll be sure to pass your kind comments on to Holly, who will be thrilled to know that her support helped turn what could have been a stressful situation into a great weekend.
Thank you again for your lovely feedback. We really appreciate your continued support and hope you have many more fantastic events with us in the future.
Kind regards,
The Gigantic Tickets Team
Rotten Booking System - NO TICKETS PROVIDED
They ONLY provide E-tickets. AND WORSE, you can't download them when you have PAID YOUR MONEY for them. They tell you that you'll get an email with a download link one week before the evernt. HOW ARE YOU SUPPOSED TO FEEL GOOD ABOUT THAT????
E-tickets should be available IMMEDIATELY.
Massively stressful to book an event six months later and have to wait all of that time for an e-ticket. And the online booking system is horrible too. There are very simple ways to book online - but this is NOT one of them.
You don't even get to choose your seat at the theatre. You just have to accept the one they tell you they're booking you into, like it or lump it. Disgraceful, no question about it. I'll never ever use them again. Never.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your booking experience.
We appreciate that waiting for your e-tickets can be frustrating. For some events, tickets are intentionally released closer to the event date at the request of the event organiser or venue. This is a security measure designed to help prevent ticket fraud and unauthorised resale. As a ticket agent, we must follow the ticket delivery arrangements set by the organiser, and unfortunately we're unable to release tickets before they are made available to us.
Regarding seat selection, this also depends on the event and venue. While some events allow customers to choose their exact seats during the booking process, others allocate the best available seats automatically. This is determined by the event organiser's ticketing setup rather than Gigantic.
We're sorry that our booking process didn't meet your expectations and appreciate you taking the time to share your experience. Your feedback is valuable and will be taken into consideration as we continue to review and improve our service.
Kind regards,
The Gigantic Tickets Team
Sadly had to ask for a refund due to a…
Sadly had to ask for a refund due to a gig changing dates, the process was made much easier by Gemma who was a star and kept me fully updated with the refund
Thank you.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're sorry that the event date change meant you were no longer able to attend, but we're delighted to hear that Gemma was able to make the refund process as smooth and straightforward as possible.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her communication and support were appreciated.
Thank you again for your feedback, and we hope to welcome you to another event with us in the future.
Kind regards,
The Gigantic Tickets Team
Joy after pain! Thanks to Gigantic.com
I really wanted to see Barack Obama and faffed about all morning with other sites and got nowhere: one minute thinking I had, then I hadn’t. I was very deflated. Then Gigantic popped up on my feed and within a few minutes I had got my tickets at the price range I wanted. It was such an easy process to navigate, yet felt safe. I will definitely recommend them and I will definitely use them again. Fabulous!
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear that you were able to secure your tickets after having a frustrating experience elsewhere. It's great to know that you found the booking process easy to navigate and that you felt confident and secure using Gigantic.
We appreciate your kind words and your recommendation, and we're thrilled that we could help you get tickets for an event you were excited to attend.
Thank you again for your support, and we hope you have a wonderful time at the event.
Kind regards,
The Gigantic Tickets Team
Gemma at Gigantic was fantastic when I…
Gemma at Gigantic was fantastic when I booked tickets for Friday instead of Saturday by mistake. She very quickly dealt with my problem to which I was extremely grateful.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to assist you quickly when you accidentally booked the wrong date. We'll be sure to pass your kind comments on to her, as she'll be pleased to know that her support helped resolve the issue and made a positive difference.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Gemma and Natalie both very helpful
Gemma and Natalie both very helpful. Both issues i had were resolved very quickly with no problems. Thank you
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi,
Thank you for taking the time to leave your review.
We're delighted to hear that Gemma and Natalie were able to assist you and resolve both of your queries quickly and smoothly.
We'll be sure to pass on your kind comments to them, as they'll be pleased to know that their help was appreciated.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Excellent customer service
I contacted Gemma with an issue about my confirmation email and she sorted it out swiftly and in a friendly manner. Excellent customer service.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Gigantic Tickets
Hi Jane,
Thank you so much for taking the time to leave your review.
We're delighted to hear that Gemma was able to resolve your confirmation email issue quickly and provide such friendly support.
We'll be sure to pass your kind comments on to Gemma, who will be pleased to know that her help made a positive difference to your experience.
Thank you again for your feedback, and we hope you have a fantastic time at your event.
Kind regards,
The Gigantic Tickets Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.