I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mere
Virksomheden har svaret
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mere
Virksomheden har svaret
Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Penfold
Skrevet af virksomheden
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktoplysninger
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Fremragende
2 t anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service is a shocker
Customer service is a shocker. What’s the point of having an instant messaging service if all it says is - we might get back to you tomorrow !
7. januar 2026
Besvarelse fra Penfold
Hi Warren,
Thank you for your feedback. We’re sorry the messaging experience didn’t meet expectations at first. We know timely support is important. We’re glad we were able to assist you afterwards and appreciate you raising this with us, as it helps us review and improve how we communicate.
Best,
Penfold Team
Very helpful staff (Anelle)
I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi there,
Thanks so much for your feedback! It’s great to hear that Anelle’s support made such a positive impression. We’ll make sure she sees your message.
Best,
Penfold Team
Besvarelse fra Penfold
Hi Bulent,
Thanks for taking the time to leave a review. We are sorry to hear that your experience felt basic or disappointing.
We always want to provide a clear, supportive pension experience, and it sounds like we missed the mark for you. We would really welcome the chance to understand more about what did not work for you and how we could improve. If you are open to it, please contact our support team, and we will be happy to look into this with you.
Thanks again for the feedback!
Best,
Penfold Team
Pensions Consolidation
Seamless process for finding and consolidating my other pensions into one Penfold Pension fund
5. januar 2026
Besvarelse fra Penfold
Hi Andy,
We really appreciate your kind words! Delighted you found the consolidation process smooth and simple.
Best,
Penfold Team
Short and informative
5. januar 2026
Besvarelse fra Penfold
Hi David,
Thank you! Your support means the world to us.
Best,
Penfold
Besvarelse fra Penfold
Hi Solomon,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold Team
Fast answering to questions and very…
Fast answering to questions and very supportive team.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Vilnis,
We love hearing from happy customers! Thanks for taking the time to leave us a review. Our support team is always ready to assist you whenever you need any assistance.
Best,
Penfold Team
Besvarelse fra Penfold
Hi Frederic,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold Team
Great experience with Anelle and…
Great experience with Anelle and excellent communication regarding my pension.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Agila,
Thank you for your kind words! We’re glad our support team could make a difference. We will ensure to pass your review to Anelle.
Best,
Penfold
Besvarelse fra Penfold
Hi John,
Thank you for your review of our service. It is much appreciated.
Best,
Penfold
Besvarelse fra Penfold
Hi Jamel,
Thank you! We truly appreciate your support.
Best,
Penfold
Besvarelse fra Penfold
Hi Elizabeth,
We are grateful for your feedback! We're delighted to hear you had a great experience.
Best,
Penfold Team
Mark from Penfold was super helpful and…
Mark from Penfold was super helpful and on the case! Love the support and eagerness to solve problems.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Alberto,
Thank you for your lovely review! We’re so glad Mark was able to help and jump straight in. We’ll be sure to pass on your kind words to him.
Best,
Penfold Team
Penfold made it easy for me to preceivep…
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsise on 1 individual who helped me more than anyone from.penfold .Her name was Anelle .Very polite and proffesinal.all the way through the process .Penfold well done grest job.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Desmond,
Thanks for taking the time to share your experience. We’re glad everything was handled smoothly and that our team was helpful throughout. We’ll make sure Anelle sees your feedback.
Best,
Penfold
Easy to use with great forward forecast…
Easy to use with great forward forecast on investment
13. december 2025
Besvarelse fra Penfold
Hi Michael,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold
Besvarelse fra Penfold
Hi Sajeetha,
Thank you for your support and for the great review. We're here whenever you need us!
Best,
Penfold
Great fast reply every time I ask a…
Great fast reply every time I ask a question.
Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast responses.
I absolutely reccommend using Penfold
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Anon,
Thank you for the great review! We’re glad our support team could help when needed, and we really appreciate the recommendation.
Best,
Penfold Team
Anelle helped me fill in questionnaire I appreciated this
Penfold were initially really slow and not attentive Anelle eventually sorted things out
24. december 2025
Besvarelse fra Penfold
Hi Maureen,
Thank you for your feedback. We’re sorry to hear things didn’t feel as quick as they should have at first, but we’re really pleased Anelle was able to step in and get everything sorted. We’ll be sure to pass your kind words on to her.
Best,
Penfold Team
Great communication which made…
Great communication which made instructions so clear and easy to follow. Stiina was very helpful 🤗
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Colette,
Thank you for your lovely feedback! We’re so glad the communication was clear. We’ll be sure to pass your kind words to Stiina.
Best,
Penfold Team
Penfold are responsive when I have a…
Penfold are responsive when I have a query which is important as I am new to pensions and payroll more generally.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Gill,
We really appreciate your kind words! We’re pleased our support has been helpful as you navigate everything.
Best,
Penfold Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.