I was skeptical at first about the quality of the item I ordered. When it arrived, I was pleasantly surprised at the quality of the product. This was a custom made charm and it was exactly what I want... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The ordering was very straight forward. I received my cross very quickly by FedEx. The packaging was impressive. The jewelry box is sturdy and my cross undamaged. It is exactly what I have been se... Se mere
Virksomheden har svaret
I am still waiting for my order to ship. I ordered the item over a week ago which was promised to deliver within a few days. I was unable to give the gift in time and had to reach out to customer serv... Se mere
Great prices, good quality, great customer service. I had a return that was handled promptly and efficiently. No problems whatsoever.
Virksomhedsoplysninger
Skrevet af virksomheden
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Kontaktoplysninger
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, USA
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4,1
God
1 t anmeldelser
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful necklace, but very fragile.
The reason I gave 4 stars, to start. The communication was a little sparse for me. I had no idea if or when the necklace was coming. But, the necklace itself! Is Gorgeous!! I'm almost afraid to wear it though. It's so fragile looking. The chain is tiny, I wish the links were bigger. I wear it 24/7. Other than when showering.
16. februar 2026
Besvarelse fra Gelin Diamond
Thank you so much for your honest feedback! We’re delighted to hear you find the necklace gorgeous, and we truly appreciate your comments about communication and the chain. Your input means a lot to us and helps us improve—thank you for your support! ✨
Good experience
Price was fair and accurately described. Customer service was helpful when I had a question. Shipping fast even though it was coming from overseas, would buy from again.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you were happy with the price, service, and fast international shipping. We truly appreciate your support and look forward to serving you again! ✨
My necklace is absolutely gorgeous
My necklace is absolutely gorgeous! Great price and fast shipping!
13. februar 2026
Besvarelse fra Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear you love your necklace and were happy with the price and fast shipping. Your support truly means a lot to us! ✨
My package arrived earlier than…
My package arrived earlier than expected. My heart charm is smaller than expected but it is absolutely beautiful.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gelin Diamond
Thank you so much for your kind feedback! We’re glad your package arrived early and that you find your heart charm beautiful. We truly appreciate your support! ✨
I didn't have any issues
I didn't have any issues. I would have liked for the chain to be a little thicker. I am scared that with it being so thin that it will break easily.
12. februar 2026
Besvarelse fra Gelin Diamond
Thank you so much for your feedback! We’re happy to hear you had a smooth experience, and we truly appreciate your note about the chain thickness. Your support means a lot to us, and we’re always here if you need any assistance! ✨
Item took a while to deliver and ended…
Item took a while to deliver and ended up being broken. But the customer service was great and they sent me a new one! Loved it!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Gelin Diamond
Thank you so much for your understanding and kind words! We’re glad we could make things right and that you love your new piece. Your support truly means a lot to us! ✨
Besvarelse fra Gelin Diamond
Thank you so much!Your support truly means a lot to us! ✨
Weeks for delivery and the product did…
Weeks for delivery and the product did not resemble the product pictured on the
‘Net. Ack
10. februar 2026
Besvarelse fra Gelin Diamond
We’re sorry to hear the item did not meet your expectations. Our listing photos are close up to show detail, which can make the piece appear larger, however the exact dimensions are included in the product description. Once shipped, deliveries typically arrive within 1 to 3 business days. If you would like assistance with a return, please contact us and we will gladly help.
Besvarelse fra Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear you were pleased with the fast shipping, quality, and our customer service. Your support truly means a lot to us! ✨
Item purchased from picture for Valentine's day was so small,I was embarrassed to offer it; about 1/8" pendant
Item was way too small, about 1/8" pendant; too embarrassing to offer it as a Valentine's gift.
9. februar 2026
Besvarelse fra Gelin Diamond
We’re sorry the pendant felt smaller than expected. The listing photos are close up to show the details, and the exact measurements are provided in the description. Upon your request, we provided a prepaid return label so the item could be returned for a refund. If you need any further assistance with the return, please let us know and we will be happy to help.
It was waste of money
The reason I’m giving this one star is because the product looked much bigger in the pictures than it actually is. When it arrived, it was very small and definitely not worth the money. It also wasn’t as pretty as it appeared online. I feel misled by the photos because the item does not look the way it was advertised.
16. februar 2026
Besvarelse fra Gelin Diamond
We’re sorry the item did not meet your expectations. Our listing photos are taken close up to clearly show the design and details, and the exact measurements are included in the product description to help customers understand the true size before purchasing. We reached out regarding a return but did not receive a response. If you would still like to proceed with a return, please contact us and we will be happy to assist.
The chain is VERY thin and does not…
The chain is VERY thin and does not seem sturdy. Same with stethoscope part of necklace. “Diamond” is microscopic. There were very good reviews for this necklace but I’m not impressed and disappointed.
16. februar 2026
Besvarelse fra Gelin Diamond
We’re sorry the necklace did not meet your expectations. Our pieces are designed to be delicate and lightweight, and the stone sizes and specifications are listed in the item details. We have reached out to you to assist and discuss return options. Please contact us and we will be happy to help.
I haven’t received the item I’ve…
I haven’t received the item I’ve purchased. It was shipped but recalled for not meeting quality. Haven’t had an update since.
13. februar 2026
Besvarelse fra Gelin Diamond
We notified you about the delay when the item did not pass our quality control and sent another notification once it was shipped. The order was delivered within 7 business days. If you still need any assistance, please contact us and we will be happy to help.
I have not received my item, nor status update
I have not received my item. I received an email that due to quality they were unable to ship my item. I have reached out and not heard back from them regarding the status of my order. However I did receive this link for this survey. This was a gift and was unable to gift during the occasion needed. It has been a huge inconvenience.
12. februar 2026
Besvarelse fra Gelin Diamond
We’re sorry for the inconvenience. We replied to your message the same day, so please kindly check your spam or junk folder as our response may have been filtered there. The delay occurred because the item did not pass our quality control on the first inspection and we wanted to ensure you receive it in proper condition. Your order is currently on the way and is expected to be delivered within 1 to 2 business days.
Besvarelse fra Gelin Diamond
We understand your concern. The order has already been delivered and reached you within 6 business days. Shipping times may vary slightly depending on processing and carrier transit, but according to the tracking information the package was successfully delivered. If you need any further assistance, please feel free to contact us.
I love the quality and the design
I love the quality and the design. I orde Many times through this company.
3. februar 2026
Besvarelse fra Gelin Diamond
Thank you so much for your continued trust and support! We’re delighted to hear you love the quality and design. It truly means a lot to us that you choose us again and again! ✨
What is the status of my order?
I placed an order and received a message saying that the product didn’t meet their standards so it will be delayed. I didn’t hear back from them so followed up twice without response or update.
11. februar 2026
Besvarelse fra Gelin Diamond
We did reply to your message. The delay occurred because the item did not pass our quality control inspection and we preferred not to ship a piece that did not meet our standards. Your order is currently in transit and is expected to be delivered within 1 to 2 business days. If you do not see our previous response, please also check your spam or junk folder.
Great communication & quality
I ordered a necklace from this company and after purchase I noticed there was a delay on the shipping. When I reached out they explained that while conducting a quality check they found imperfections and they wanted to correct the mistakes prior to shipping it. They refunded what I paid for shipping and still overnighted the package to me. Throughout the process they were very quick to respond and very helpful. The necklace is gorgeous, I definitely would recommend.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re truly happy we could make things right and that you love your necklace. Your understanding and support mean a lot to us! ✨
I ordered a charm as a gift for a…
I ordered a charm as a gift for a friend. Unfortunately there was a delay and I decided as time was limited to cancel my order. I had no problem in getting a response and my credit came thru very quickly. I was pleased and know that is a mark of a trustworthy company.
2. februar 2026
Besvarelse fra Gelin Diamond
Thank you so much for your kind and understanding feedback! We truly appreciate your patience, and we’re glad we could assist you quickly with the cancellation and refund. Your trust means a lot to us! ✨
Besvarelse fra Gelin Diamond
Thank you so much! We’re thrilled to hear you love it and wear it all the time. Your support truly means a lot to us! ✨
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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