Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Account & TRADFI frozen for 19 days – only generic replies, zero transparency (1233 USD) Review text: Gate.io has frozen my Spot and TRADFI accounts (UID 13469988) for 19 days... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We are hosting two websites for nearly 20 years with gate.com and we are very satisfied with their exceptional overall service. During this period we needed only once serious support (namely a datab... Se mere

Bedømt til 2 ud af 5 stjerner

It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days. I assume that this is due to low liqui... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Hi, this is Dr. Eve. I have been a patron of Gate for many years building website and utilizing the many resources they have available for online presence. As a leadership capacity builder, I am als... Se mere

Virksomhedsoplysninger

  1. Kryptovalutatjeneste

Skrevet af virksomheden

Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 50 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 4,400 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. As of January 6, 2026, the overall reserve coverage ratio increased from 124% to 125%, with total reserves reaching $9.478 billion, well above the industry safety benchmark of 100%. The reserves support nearly 500 different types of user assets.


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

108 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 88 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

My comment .At first the service rather is taken…

At first the service rather is taken good care in fast and enthusiastic, about rewards and bonus until now I don't have receive anyone as your ad. And then about trade bot service doesn't have neutral function for clients use while the market in sideway to reduce risks of loses.

1. september 2025
Gate Exchange-logo

Besvarelse fra Gate Exchange

We apologize for the inconvenience you're experiencing.

Please note that each activity has specific terms and conditions that must be met to qualify for the reward. We ensure that rewards will be distributed fairly once the requirements are met.

To ensure your issue is properly addressed, please send a direct message to @Gate(Official X account), providing all the relevant details, including your UID, and event link for further checking. Our team is dedicated to assisting you, and we'll work to resolve your issue as quickly as possible.

In the meantime, We greatly value your feedback on trade bot issues and are continuously working to improve our services. please feel free to share them with us anytime through our Feedback Page [https://www.Gate.com/suggestions-feedback].

Thank you for your understanding and support!

Bedømt til 1 ud af 5 stjerner

Unacceptable unfair liquidation – Gate.io must act!

This is not just a small mistake, it is a serious issue. My liquidation price was 172, but Gate.io liquidated my position at 195.34 – completely unfair and unacceptable. This is not the first time it happens, and if the platform cannot protect its users, it cannot be trusted. If Gate.io does not fix these problems transparently, I will share my experience across social media and crypto communities. Customers deserve honesty, fairness, and real protection

1. september 2025
Gate Exchange-logo

Besvarelse fra Gate Exchange

We are sincerely sorry for any inconvenience caused by this issue. Please reset assured that we are committed to assisting you and resolving this matter as quickly as possible.

To assist you better, Please kindly send a direct message to @Gate(Official X account), providing all relevant details, including your UID, order ID, ticket numbers, and the relevant screenshot of liquidation details. This will help us escalate the issue to the appropriate team and address your concerns promptly.

Thank you for your understanding and support!

Bedømt til 1 ud af 5 stjerner
Gate Exchange-logo

Besvarelse fra Gate Exchange

عزيزي المستخدم،

شكرًا جزيلًا لمشاركتك رأيك، ونأسف لسماع أن تجربتك لم تكن بالمستوى الذي تطلعت إليه. نحن نُقدّر ملاحظاتك حول الرسوم وتجربة المنصة، ونعلم أن رضاك أمر مهم جدًا بالنسبة لنا.

نود أن نوضح أن رسوم التداول لدينا تعتمد على مستوى VIP الخاص بك، كما يمكنك استخدام عملة Gate Token (GT) أو النقاط المتوفرة لديك للحصول على خصومات إضافية على أزواج التداول المؤهلة. لمزيد من التفاصيل حول الرسوم والخصومات المتاحة، يُرجى زيارة الرابط التالي: https://www.gate.com/fee.

نعتذر مرة أخرى عن أي إزعاج واجهته، ونؤكد التزامنا المستمر بتحسين خدماتنا وتجربتك معنا. إذا كان لديك أي استفسارات أخرى أو تحتاج إلى دعم إضافي، لا تتردد في التواصل معنا عبر https://www.gate.com/help.
شكرًا لثقتك، ونتمنى أن نتمكن من تقديم تجربة أفضل لك في المستقبل.

Bedømt til 1 ud af 5 stjerner

I didn't do anything

I didn't do anything, so I gave me account risk control. It was really rubbish that I couldn't even participate in the activity.

20. august 2025
Gate Exchange-logo

Besvarelse fra Gate Exchange

We are sorry for any inconvenience you may have experienced.

Please reset assured that we will not take a risk control of your account for no reason. We regularly assess factors such as account trading behavior, login environment and usage patterns. If any irregularities are detected, certain participation may be rejected. While we are unable to disclose specific details of exact rules due to internal risk control policies, please note that the purpose is to maintain fairness and integrity of our events and protect the interests of all participants.

We kindly remind you to ensure that your account is used solely by you and not shared with others, and all transactions must adhere to our platform regulations.

Thank you for your understanding and support!

Bedømt til 1 ud af 5 stjerner

Gate.io (Gate.com) Blackmail and extortion out of thin air.

Gate.io (Gate.com) Blackmail and extortion out of thin air.

I've transferred my BCD to Gate.io after BCD fork was done. They did not ask me to verify my identity before deposit and after. However 15/08/25 i've tried to request withdrawal of BCD (for a memory), because now they cost nothing and delisted from Gate.io (gate.com), so they have requested to me to pass verification procedure. This guys, who reply to tickets look like stupid or robot like. They do not answer to the specific questions and provide copy past script of ready answer. I have figured out that this Fraudulent organization required to pass verification process through some kind of third party entity named "Jumio". They want to force customer to allow this unknown private (commercial) entity "Jumio" to use your private information. Nobody know who are this guys and how do they use your private in the future. Maybe they open accounts with your name to another exchanges or services or just sell your documents on black market. Nobody gives 100% warranty. We all know about leaks of private data (scans of ID, selfie, etc) from different online platforms such as Coinbase, Ledger, FTX Japan, Digitex, Fractal ID etc. I have asked about security of my data and about corporation info of Gate.io and Jumio, owners, physical and registered address, jurisdiction, etc. There are NO answer. So mysterious and suspicious people who are hiding from another side of internet somewhere behind Panama offshore are required from you to open all your private info for them. At the same time, they hide behind the screen of KYC and AML, supposedly for the safety and protection of your funds. But how will these charlatans establish that the person who made the deposit and the person who requests the withdrawal are the same person, if they did not require identity verification when making the deposit? They do not answer this question and ignore it, because there is no sound logic in this. Any person with docs may pass such stupid verification, even dog or cat with id, but not necessarily the person who has deposited crypto. They have no purpose to check this at all, their purpose is to lure out your documents with false and hypocritical assurances of care for you.Why such wild checks if I told them that I don't want anything more to do with them and just want to get back control of my BCD. These bastards, despite the fact that the coin is worth nothing, on top of that set a commission of 208 BCD out of my 425, i.e. almost 50%. But why do these scammers need these devalued coins? It's good that they were BCD, it would be much worse if they got hold of BTC or ETH. TAKE CARE OF YOUR FUNDS, DO NOT TRUST THEM TO BEAUTIFULLY LUCKY AND SMILING SCAMMERS IN WHITE COLLARS.

P.S. Please see their response below.

It clearly demonstrates the fact that by holding your funds hostage, like extortionists, they demonstrate their superiority over you and complete disrespect for you as a person. They do not even read your appeals to them! Instead of real involvement in the problem that has arisen, here, as everywhere, they give an answer in the form of a pre-prepared template-formula, which does not give clear answers on the merits, but contains generalized watery phrases and formulations without logical explanations of their actions and often, as in this case, do not correspond at all to the problems raised in the review. This is a classic pattern of actions of scammers and financial swindlers who try to pass themselves off as a reliable business for as long as possible. A service that respects its users, people, will not act like this. Rest assured, if your funds ever end up with them (Gate.io Exchange), they will come up with a lot of reasons not to give them to you.

Also, be careful with positive reviews that may be left by people interested in the service (discussed by the company).
Human psychology is designed in such a way that when everything is fine with a person, he will not waste time in vain on reviews about someone or something. Only real trouble motivates people to take action.

They even change their reply twice, so have to keep the copy:)
They wrote:
"To ensure safe trading environment, KYC verification is required to access certain platform features. This process helps prevent fraud, money laundering, extortion and other illegal activities. We also want to emphasize that we have no intention of withholding your assets."

It looks pretty cute when:
The extortionists claim that this is how they fight extortion, keep my funds for themselves and assure that they don't need them.
It's strange, but gate.io didn't tell me that my devalued funds are related to terrorism or extortion. Unless they themselves got hold of them and are now terrorizing me as extortionists.

KYC&AML don't protect users. It is about control

15. august 2025
Uopfordret anmeldelse
Gate Exchange-logo

Besvarelse fra Gate Exchange

We are truly sorry to hear about your negative experience and sincerely apologize for the frustration and disappointment this has caused.

To clarify:
KYC Requirement – Identity verification is a regulatory requirement designed to protect users and prevent fraud, money laundering, and other illegal activities. While deposits can be made without KYC, withdrawals and certain features require verification to ensure account security and compliance with global regulations.

Why Jumio – We partner with Jumio, a globally recognized and regulated verification provider, to securely process KYC. Your documents are encrypted and stored with strict security measures, used solely for compliance and identity verification. We understand your concerns about data privacy and want to assure you that protecting user information is a top priority.

Deposits can be made from anywhere, but withdrawals must always go back to the verified owner. Without KYC, anyone could claim the funds and request withdrawals. KYC/AML rules protect users by ensuring withdrawals are made only by the rightful account holder.

About Withdrawals & Fees – Even for delisted tokens like BCD, Gate continues to provide withdrawal support. Fees are determined by the blockchain network and project conditions, and we acknowledge that in cases where tokens lose value, the relative fee can feel disproportionately high. We apologize for any additional inconvenience this has caused.

We regret that our support replies may not have fully addressed your questions — your feedback is valid, and we will work to improve the way we communicate with our users to ensure clarity and transparency.

Please rest assured that we have no intention of withholding your assets. You may complete the withdrawal at any time once KYC is verified, and our team is always available to assist you further via https://www.gate.com/help or via email: support@send.gate.com.

We sincerely value your trust and will continue striving to improve user experience, security, and transparency.

Bedømt til 1 ud af 5 stjerner

Gate.com scams in cooperation with…

Gate.com scams in cooperation with Islamic Coin ($ISLM) to manipulate the prices on its exchange. The MarketMaker trades with sellers and buyers are the same person. Its a classical scam to keep to manipulate the markets.

17. juli 2025
Uopfordret anmeldelse
Gate Exchange-logo

Besvarelse fra Gate Exchange

We sincerely apologize for the inconvenience and frustration you've experienced. Please rest assured that we take your concerns very seriously. If you have already created a support ticket regarding the protection on your account, kindly share your UID and the ticket number with us so we can prioritize and review it promptly. If not, we kindly ask you to contact our dedicated support team at support@mail.gate.io with all relevant details, and our team will assist you as soon as possible. Your trust is very important to us, and we are committed to resolving this matter to your satisfaction.
Thank you for your understanding and patience.

Bedømt til 5 ud af 5 stjerner

Fantastic Company!

I've been using Gate.com for years and never once had an issue. They are very professional and will treat you right every time! I plan on being a customer of theirs for many years to come! Thanks Gate.com!

14. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

SCAMMED when we ended contract

Somewhat decent service over several years. There was a huge hiccup with email a few years ago but we stayed. Due to a change in business plans we opted to switch recently. Then comes the SCAM. They make it very difficult to cancel the service. Only via phone and they do not allow you to delete your card online unless you put in a new valid card. So we were scammed for a full year of service on one site.
They state it was in our signed agreement...however we signed up years ago so they changed the terms of service. They also stopped notifying when your renewal was coming up AND added where you could not remove your card. We know this because 5 years ago we did drop a site and received dozens of email reminders. We also were able to remove our card to not be billed and chat with customer support to confirm. These options are GONE and so is our money. I would not recommend this service to anyone.

19. oktober 2023
Uopfordret anmeldelse
Gate Exchange-logo

Besvarelse fra Gate Exchange

Hello,

Thank you for your feedback. Please accept our apologies for any inconvenience caused. We tried to reach out to you so we can try to help and make sure your issue is resolved. We've requested contact information but did not receive a reply. Please reply back to the request or reach out to us directly so we can help.

Thank you very much in advance and we hope to hear from you soon.

Bedømt til 1 ud af 5 stjerner

Terrible customer service

Terrible customer service. Our company email has been intermittent for two weeks. I have emailed and called them numerous times. They set up two telephone appointments but didn't call. They simply ignore us. No-one needs this aggravation. Choose another company to give your hard earned money to.

12. september 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Does not deserve one star but had no…

Does not deserve one star but had no choice. Billing my company for a domain and some services that were transferred to godaddy in 2009. Only as we started migrating everything from them in 2020 discovered these charges and they have suspended our services for non payment of $85.00 when there should be a credit. We have been with gate since 2008 and paid like clock work and when you talk to these guys one in particular Gorgi they are rude and obnoxious. They claim to be out of Chicago yet any time I had the displeasure of speaking with someone they are in Romania or something not sure. I would not trust this company to treat you fairly and will perform unfair billing practices and ride the line when it comes to ethics.. I could say more but I just left a chat with Gorgi and I am exhausted in dealing with this company I am over it and filing a complaint with the Attorney General in Chicago and with any other governing agency regarding their unfair practices.
02/01/2021 Writing off balance of $ 85.91 and sending this account to collection agency 'RMCB' $ 85.91 Confirmed
10/28/2020 Recurring fee MSSQL Database, argusfsdata 10/28/2020 through 11/27/2020 MSSQL Database $ 18.00 Confirmed
10/28/2020 Recurring fee Exchange Mailbox, MSExchange_mailboxes 10/28/2020 through 11/27/2020 core.intermedia.chargeable.items $ 19.98 Confirmed
10/05/2020 One time payment - Notes: - Reference: FBVQTEKEMRCGTACKYGMY CC# 7614 (Record Payment) $ 225.46

08/28/2009 Payment - Notes: - Reference: OKP4654Q2I3UZP0OK4GL CC# 7753 $ 157.45 Confirmed
08/28/2009 Domain registration fee argusfsus.com .com Domain $ 7.95 Confirmed
08/28/2009 Recurring fee Windows Mach 50, 08/28/2009 through 08/27/2010 $ 149.50 Confirmed
Total Charges: $ 11,627.63
Total Payments/Credits: $ 11,455.81

13. august 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere