They offer an excellent service for great value. Wines are so good. Great online communication with staff for advice thanks Joao. 😊I can’t believe it all operates so smoothly. Highly recommend this... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Over the years my experience with “ Garrafeira da ilha”has always been positive and I’m struggling to write anything that I haven’t said before. Shall I mention the great quality of the wines from th... Se mere
Virksomheden har svaret
I have been ordering wine from garrafiera for a few years now. They have a wide selections of excellent wines. I have now got favourites and always keep my wine rack up to date. Great value for... Se mere
Virksomheden har svaret
I have used this company for a few years now and I find their wine is excellent great quality at a competitive price. I have never had any issues with them and my delivery is always very prompt. I on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Kontaktoplysninger
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 76 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order STILL not delivered
I placed an order, #44521, on 18 Feb 26.
Today, 6 March, sixteen days later, it has still not arrived, with no indication when it will arrive - if ever.
6. marts 2026
Besvarelse fra Garrafeira da Ilha
Hi Tony,
We’re very sorry for the delay you experienced with your order, and we completely understand your frustration at the time.
Your order has since been successfully delivered, but we sincerely regret that it took significantly longer than expected and that you were left without clear updates during the process.
This is not the level of service we aim to provide, and we are actively working to improve both our delivery times and communication.
We have also reached out to you directly to ensure everything is now in order and to offer a gesture of goodwill.
Thank you for your patience, and we hope to have the opportunity to provide you with a much better experience in the future.
— Garrafeira da Ilha Team
Good service as always
20. februar 2026
Case broken in transit replaced…
Case broken in transit replaced immediately, without fuss and quickly. Have bought wine several times
11. februar 2026
Received no wine very dissatisfied as…
Received no wine very dissatisfied as this has never happened before.
18. februar 2026
Besvarelse fra Garrafeira da Ilha
Hi Alan,
We’re very sorry to hear about your experience and completely understand your frustration, especially as this is not something you had encountered with us before.
Unfortunately, your original order was lost in transit, but we’re glad to confirm that a replacement has since been sent and delivered successfully.
That said, we sincerely apologize for the inconvenience caused — this is certainly not the level of service we aim to provide.
We’ve also reached out to you directly to ensure everything is now in order and to offer a gesture of goodwill.
Thank you for your patience and continued trust — we truly hope to provide you with the seamless experience you’ve come to expect from us.
— Garrafeira da Ilha Team
Goods carelessly left at Doorstep by…
Goods carelessly left at Doorstep by UPS without any attempt to contact me the recipient. Being just yards from a busy road the Goods were prone to theft.
16. februar 2026
Besvarelse fra Garrafeira da Ilha
Hi Declan,
Thank you for your feedback, and we’re very sorry to hear about this situation.
We completely understand your concern — deliveries should always be handled with care and with proper contact attempts, especially in locations where parcels may be left exposed.
While this is managed by the courier, we take this type of feedback very seriously and will be addressing it directly with UPS to help prevent this from happening again.
We’re glad to hear that your order was not lost, but we sincerely apologize for the inconvenience and concern this may have caused.
We have also reached out to you directly to ensure everything is in order and to offer a gesture of goodwill.
Thank you for bringing this to our attention.
— Garrafeira da Ilha Team
Great selection of wines great service…
Great selection of wines great service from order to delivery very competive prices.
16. februar 2026
Fantastic wine at a great price
Fantastic wine at a great price. Prompt and reliable delivery
16. februar 2026
Very good experience
Great follow up to a query I had.
Delivered a few days late due to bad weather but was advised of this and they completely kept me up to date.
16. februar 2026
Very good service
Very good service. UPS smashed a delevery but quickly after there was a new delivery on the Way 🙂🙂
10. februar 2026
Excellent Products choice process and…
Excellent Products choice process and prompt delivery. Quality and Value. Sorted.
9. februar 2026
Lovely wine
Lovely wine, get yourself a couple of cases and save yourself a few quid and a trip to your local shop every other night.
30. januar 2026
Great value and amazing delivery performance
This was my second delivery and -once again - the speed was quite extraordinary for a bulky product coming from another country. The quality of the white wines I’ve received had been very good indeed and exceptional value. The jury is still out on the consignment of Porto 6. It’s perfectly acceptable but not quite what I expected having read other reviews. The second bottle may change my view.
17. februar 2026
“Beast Selection Whites 24-bottle box”
I ordered a “Beast Selection Whites 24-bottle box”; however, 7 of the 24 bottles do not match the product list that was displayed on the website at the time of purchase.
This is almost a third of the total case, so the discrepancy should be considered significant. However, I was not informed about it.
The seller claims that the description simply has not been changed.
When ordering a specific product of choice, customers naturally expect to receive what is advertised.
3. februar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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