Great product. Setting up was difficult because in the package was incorrect information on Setting up the app. There was no information to use the Cookmix app. Frustrating. You need to remove thst fl... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Froothie Italia : sig.na Lisa Madonne e messeri , pulzelle e cavalieri, in questo ottobreggiante e nuvoloso di , una vocale luce rischiarò i miei dubbi su quale potente macchina frullante dotare la... Se mere
Virksomheden har svaret
Leider DPD hat unsere Sendung verloren. Nachdem vielen E-Mails. Wir bekommen eine neue. Support hat mich geholfen. Tolle Produkte! Sehr wichtig für unsere Gesundheit! Liebe Grüße aus Stuttgart An... Se mere
Virksomheden har svaret
Ich wollte Ihnen von ganzem Herzen danken, dass Sie mir einen neuen Entsafter geschickt haben, um den defekten zu ersetzen, den ich vor zwei Jahren gekauft hatte. Der Kundendienst hat sehr schnell a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Froothie International
Skrevet af virksomheden
High quality kitchen appliances
"As the old saying goes: you pay for QUALITY and QUALITY stands the test of time" - Justin Chellis, Ayr, Queensland.
✓ Optimum high-performance blenders, juicers & other kitchen appliances from Froothie
✓ Free shipping over $200/200€
✓ 30-day money-back guarantee
✓ Top offers, low prices
✓ Secure payment methods - Payment in installments
✓ Lifetime warranty optional
✓ Top 5 ⭐ reviews
Froothie is one of the fastest-growing global brands focusing on health and wellness products. We are the exclusive distributor of Optimum – one of the most trusted kitchen appliances brands in the world.
Visit us @ https://www.froothie.eu
Froothie began from a small, simple idea to supply fruits, vegetables and equipment to local cafes and juice bars. As time progressed, we developed a deeper passion for healthy living and embarked on creating “Froothie” 🍎🌱🧡
Our goal is simple - we want to equip you with the best quality Optimum juicers, blenders and appliances in order to help you lead a healthier lifestyle. We love sharing our knowledge and tips on healthy living through our Real Food Revolution workshops, YouTube videos, blog, media outlets and partner influencers all around the globe 😄
Real Food Revolution: https://www.therealfoodrevolution.com.au/
Instagram: https://www.instagram.com/froothie/
Facebook: https://www.facebook.com/froothie/
Froothie Family Facebook Group: https://www.facebook.com/groups/177230346528016/
Real Food Revolution: https://www.therealfoodrevolution.com.au/
You know what they say....
""When life gives you lemons, make a juice with your Froothie"" 😚🍋"
Kontaktoplysninger
Unit 1/ 24 London Drive, VIC 3153, Bayswater , Australien
- +61 3 8609 2210
- support@froothieinternational.com
- froothieinternational.com
4,5
Fremragende
744 anmeldelser
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Very happy with juicer
Very happy with juicer , speedy delivery,very impress with the size and the amounts of veges and fruits it holds
19. juni 2025
Besvarelse fra Froothie International
Hi Joe,
Thanks and we wish you happy juicing,
Froothie team
Fantastic customer service :)
16. juni 2025
Besvarelse fra Froothie International
Hi Abbie,
We appreciate that you had a positive interaction with our customer support.
Best regards,
Froothie team
I love my new thermocook
I love my new thermocook, it's so much better than I expected. It's a real time saver in the the kitchen and I cook and bake with it daily. Ive tried so many new recipes that I haven't made before that all the family have enjoyed.
11. juni 2025
Besvarelse fra Froothie International
Hi Amber,
You've found the love for cooking again after owning this new toy.
The world of recipes is unlimited and we're glad it turns out positively for you and your family.
Be a princess in the kitchen and keep your loved ones happy.
Much love,
Froothie team
Null Kundenservice im Reparaturfall
Ich habe in 2018 einen Mixer bei Frootie gekauft (THE OPTIMUM G2.3 PLATINUM). Eigentlich wenig genutz, hat bis dahin aber gemacht, was er sollte. Ein Mixer eben.
Letztes Jahr hat dann das Elektronik-Panel nicht mehr funktioniert. So dass ich beim Kundenservie angefragt habe, ob und wie man reparieren könnte. Das ist bei einem Produkt mit (laut Werbung) besonderem Qualitätsanspruch und entsprechendem Preis wohl auch nicht zu viel verlangt.
Obwohl ich alles genau beschreiebn hatte, kam nur eine Standard-Bot-Antwort mit allgemeinen Fragen, die schon meiner Email drin waren. Auf entspechenden Hinweis - nix. Ich hatte einen Monat später nochmal probiert - wieder das Gleiche. Zuletzt im Juni noch einmal - null Antwort.
Werbung kommt trotzdem - nicht witzig!
Mit dieser Erfahrung würde ich nie wieder etwas dort bestellen. Dann kaufe ich lieber im Discounter alle 2 Jahre neu...
6. oktober 2024
Uopfordret anmeldelse
Froothie excellent support!
Wenn ein technischer Support o.k. ist, antworte ich (Dipl.-Ing.) in der Regel freundlich und „wohlwollend“.
Bei diesem Support weiche ich von der Regel ab. Diese online-Unterstützung ist die beste, die ich seit Jahren bei technischen Produkten erlebt habe! Bei welcher Firma gibt es – auch nach Kauf und Bezahlung - folgenden Support:
• Anfragen werden – selbst aus Australien – innerhalb weniger Stunden beantwortet.
• Die Antworten sind sehr freundlich, sehr kompetent, punktgenau und – wenn erforderlich – auch sehr ausführlich; exzellent!
• Falls eine technische Frage nicht unmittelbar beantwortet werden kann, kommt der Hinweis, Rückfrage bei einem Techniker erforderlich. Am nächsten Tag kommt die Antwort.
Das Produkt – Froothie Optimum 9400X – ist nach erster Nutzung ebenfalls hervorragend."
If technical a support is OK, I (a graduate engineer) usually reply in a friendly and “benevolent” manner.
With this support, I deviate from the rule. This online support is the best I have experienced for technical products in years! Which company offers the following support - even after purchase and payment?
- Inquiries are answered - even from Australia - within a few hours.
- The answers are very friendly, very competent, precise and - if necessary - also very detailed; excellent!
- If a technical question cannot be answered immediately, the customer is informed that a technician needs to be consulted. The answer comes the next day.
The product - Froothie Optimum 9400X - is also excellent after initial use.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Froothie International
Guten Tag Herr Dipl.-Ing. Miessen,
herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre ehrliche Erfahrung mit uns zu teilen!
Wir freuen uns sehr, dass Sie mit unserem Support und dem Optimum 9400X Mixer so zufrieden sind.
Wir wünschen Ihnen noch ganz viel Freude beim Mixen –
Liebe Grüße
Ihr Froothie Team
--------------------
Hello Mr. Miessen,
Thank you so much for taking the time to share your honest feedback with us!
We're truly delighted to hear that you're satisfied with both our support and the Optimum 9400X.
Wishing you lots of continued joy using the blender –
Warm regards,
The Froothie Team
Besvarelse fra Froothie International
Hi Rodney,
We appreciate you supporting our brand and your purchase.
Happy blending,
Froothie team
Highly recommended
Fast delivery from overseas, support is responsive, knowledgeable and super friendly. And the blender is fantastic. Highly recommend.
14. maj 2025
Besvarelse fra Froothie International
Hi,
Thanks for your support and we're glad that you have experienced our service like this. Even though it is challenging to keep the delivery short from AU to NZ, its a pleasure we can keep it this short.
Have fun, and happy blending,
Froothie team
Disappointed with Quality and Support – Not What I Expected from an Australian-Owned Brand
I purchased the Optimum G2.1 blender from Froothie Australia a few years ago, hoping to support an Australian-owned company and expecting a high-quality product with reliable customer service.
Unfortunately, my experience has been the opposite.
The blender began to show signs of corrosion within the first two years — especially on the chrome plate and base — despite regular care and using the provided silicone pad as instructed. I take good care of my appliances, and I own other well-known brands (like Magimix) that were purchased at the same time and have shown no signs of deterioration. The G2.1’s materials and build quality simply do not measure up.
To add to the disappointment, even the brand name “Optimum” printed on the blender faded over time. This is something I’ve never seen happen on any other appliance I own — again pointing to poor manufacturing standards and materials.
When I finally reached out for support (mistakenly believing the warranty was longer), I found the response from Froothie frustrating. The tone of communication was, at times, subtly dismissive, and the goodwill gesture offered — a small discount on repairs — did not reflect any real accountability or customer care, especially after I explained that the rust had clearly been developing over a long period.
The blender was marketed as a premium product, but in my experience, it was built with substandard components. I wouldn't expect such quality from a budget appliance, let alone one promoted as high-end.
In short, I feel let down by both the product and the service. I give two stars because the blender did function well early on, and one or two representatives did try to help — but that’s where the positives end. I would not recommend the Optimum G2.1, and I would think twice before buying from Froothie again.
12. maj 2025
Uopfordret anmeldelse
Not a great experience to date
If you have had a thermomix, then this is probably not the machine for you. Slow heating times, 20mins to get to 100C, inaccurate inbuilt recipies with limited recipies online and inefficient way of uploading new ones, Cant save your own recipies, favourites got wiped during software upgrade. On a positive the large screen is nice to use, but the programming(software) is not great, seems to be no easy way to get back to home page during cooking to change to automated programmes
23. april 2025
Besvarelse fra Froothie International
Hi Rob,
Thanks so much for your feedback — we really appreciate you taking the time to share your experience.
Just to let you know, in our latest software update, the heating system has been improved and now reaches temperature significantly faster. We're also expanding the recipe library continuously — we’ve just passed 1200+ built-in recipes, and every month we’re adding more. In fact, next week we’re launching a brand-new Pet Meal category that many users have been asking for!
We're also actively working on a much-requested feature: the ability to add your own recipes — this is coming soon😊
As for getting the most out of your Thermocook, we’d love to invite you to one of our weekly live sessions hosted by a Thermocook expert. It’s a great opportunity to ask questions, get tips, and see how to use features like automated programs or the latest recipes. If you'd like to join, just let us know — we’d be happy to count you in!
Thanks again for sharing — we’re always working to improve and your input helps a lot.
Best regards,
Froothie team
Thermocook pro m 3
Great machine, excellent service. Have several of your appliances. Love them all!
17. april 2025
Besvarelse fra Froothie International
Hi Elsie,
Thanks for your continuous support.
Much appreciated and happy cooking,
Froothie team
Excellent and prompt customer service
Excellent and prompt customer service. After 3 years using my blender it gone very loud and something was wrong. I just bought return label sent it of and within short time it arrived back repaired.
I'm very happy, thank you Froothie team.
10. april 2025
Besvarelse fra Froothie International
Hi Lucie,
Thank you so much for your great support, even though you faced issues quickly.
We hope that you won't face any issues anytime soon and that it will serve you lots of delicious recipes.
Have fun and all the best,
Froothie team
Leider DPD hat unsere Sendung verloren
Leider DPD hat unsere Sendung verloren. Nachdem vielen E-Mails. Wir bekommen eine neue.
Support hat mich geholfen.
Tolle Produkte! Sehr wichtig für unsere Gesundheit!
Liebe Grüße aus Stuttgart Anelia Velikova und Dragan Nikolic 🌹
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Froothie International
Liebe Frau Velikova, lieber Herr Nikolic,
vielen Dank für Ihre ehrliche Rückmeldung – und ganz besonders für Ihre Geduld während der Lieferschwierigkeiten mit DPD.
Wir freuen uns sehr, dass unser Support-Team Sie unterstützen konnte und dass Sie nun Ihre Bestellung erhalten haben. Es ist schön zu hören, dass Sie mit unseren Produkten zufrieden sind und sie einen Beitrag zu Ihrer Gesundheit leisten dürfen – genau dafür machen wir das!
Wenn Sie zukünftig Fragen oder Wünsche haben, sind wir jederzeit gerne für Sie da.
Herzliche Grüße nach Stuttgart 🌿
Ihr Froothie Team
Besvarelse fra Froothie International
Hi Karen,
We're glad that the parcel arrived at your doorstep in a timely manner.
Best regards,
Froothie team
Easy to use
Easy to use, easy to clean, makes our smoothie experience so much more enjoyable.
13. marts 2025
Besvarelse fra Froothie International
Hi Sam,
We're glad for your easy experience.
Share your word, enjoy the features and happy blending.
Best regards,
Froothie team
Love my froothie juicer
Great juicer and easy to use. My feijoas are so much easier to juice through this season :)
16. marts 2025
Besvarelse fra Froothie International
Hi Kim,
Great you love the appliance. Share your word and keep on going.
Best regards,
Froothie team
Obwohl mein Gerät schon über 5 Jahre…
Obwohl mein Gerät schon über 5 Jahre alt ist wurde mir schnell und kompetent geholfen. Der Kundenservice ist wirklich toll, es wurde alles ausführlich erklärt und ich habe sogar einen Rabatt für Austauschteile bekommen. 🫶🏻
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Froothie International
Vielen herzlichen Dank für Ihre tolle Rückmeldung! 🙏
Es freut uns sehr zu hören, dass unser Kundenservice Ihnen auch nach so vielen Jahren schnell und kompetent weiterhelfen konnte. Wir legen großen Wert darauf, unsere Geräte langlebig zu gestalten.
Schön, dass Sie zufrieden sind – und danke, dass Sie sich die Zeit für diese Bewertung genommen haben! 🫶🏻
Viele Grüße
Ihr Froothie Team
Comprato frullatore Optimum 9400 …
Comprato frullatore Optimum 9400 giugno 2024 e non si accende più,ho provato contattare assistenza dopo qualche messaggio bon mi rispondono più pessimo servizio poste vendite in garanzia oltretutto, grazie
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Froothie International
Gentile cliente,
Ci dispiace sinceramente per quanto accaduto e la ringraziamo per averci segnalato la sua esperienza.
Ci rattrista sapere che si è sentito deluso dal nostro supporto—prendiamo molto sul serio ogni tipo di feedback, poiché la soddisfazione dei nostri clienti è al centro del nostro impegno “Qualità di cui ti puoi fidare”. Anche i problemi isolati vengono trattati con attenzione e urgenza dal team Froothie.
Nel suo caso, uno dei nostri tecnici ha rilevato che uno dei contatti elettrici sotto la brocca potrebbe essere danneggiato. Ha suggerito di provare a ruotare leggermente la brocca sulla base—di un quarto di giro in senso orario o antiorario—poiché spesso questo aiuta a ristabilire il collegamento.
Purtroppo, dopo questa indicazione non abbiamo ricevuto ulteriori risposte da parte sua, quindi non eravamo sicuri se il problema fosse stato risolto.
Se sta ancora riscontrando difficoltà con il suo frullatore, la invitiamo a ricontattarci—siamo assolutamente impegnati a trovare una soluzione che funzioni per lei.
Ci scusiamo ancora per il disagio causato e restiamo a sua completa disposizione.
Cordiali saluti,
Il Team Froothie
Besvarelse fra Froothie International
Hi Wendy,
Thanks for your review and the great experience dealing with our business.
Best regards,
Froothie team
Sehr kunden- und serviceorientiert.
DANKESCHÖN für Ihre äußerst gute kunden- und serviceorienterte Bearbeitung meines Anliegen zu meinem Lieblingsprodukt dem Mixer 9200A!
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Froothie International
Hallo, vielen Dank für Ihr positives Feedback!
Wir freuen uns sehr, dass Sie Ihren Optimum Mixer gerne haben und möchte Sie in der Froothie-Familie begrüßen. 😊
Wir wünschen einen schönen Tag und ein erholsames Wochenende! 🙂
Alex und das Froothie Team
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