Bentley Telecom Limited Anmeldelser 234

Excellent customer service from Katie and the team. Really responsive customer services. Installation was a bit fragmented but this was out of the control of the team. Recommended

I never had a bad experience when I had a query. It was dealt with it promptly and staff were always helpful and efficient.

Freedomsat kept in touch with us whilst O2 was not available and provided an alternative to O2 so I could continue to work from home and my husband run his small business. The follow up to ensure we had an appropriate connection was brilliant and Kevin was friendly and very helpful. It was most annoying for O2 to be down for so look but Freedomsat kept us up and running - thank you Kevin and the team.

Katie was very helpful and always answered my questions promptly.

Unable to login to my controls ever since the new IP address and satellite was fitted by BW.

I’ve left it a month or so before leaving this review. Overall great service. I worked with Kevin over email support who went above and beyond to help me get set up and get the most out of my speeds. I’ve downgraded from Virgin Fibre and turns out I really didn’t need all those extra Mbps speeds. I’m on an average of 30Mbps now which is more than enough for 2 of us in the house working from home on Zoom, gaming, streaming, etc. Really happy I made the switch!

Freedomsat organised my switchover to a different satellite service very smoothly. I was well informed before I made my choice and everything was organised.
I did have a bit of difficulty with the company they chose to install it however - the appointment was cancelled twice.

We were contacted by Bentley Walker as the Hylas 2 satellite for our Avanti subscription was apparently being decommissioned within one month.

We were told that we would have to migrate to a new Viasat subscription and that a new dish and hardware would be required.

The setup would cost us £100, and the new subscription would be an extra £6 a month on our invoice.

An appointment was arranged for an engineer from Satworks to remove the old dish and install the new one, as well as a new router.

The engineer turned up a day later than agreed, and could not complete the work as he apparently could not find a signal with the new dish.

We were left with no means of internet for two weeks, having to rely on a mobile broadband connection to run a business, which was incredibly frustrating.

Eventually the Satworks engineer attended and set up the dish, but instead of taking away the old dish and hardware, we were told by Bentley Walker that we needed to make our own arrangements to dispose of the equipment at our own time and cost.

Bentley Walker have agreed to credit our account for the disruption and have since made arrangements for the old dish to be collected.

Customer service was absolutely brilliant other than I was told it would be unlimited data usage which I believe is not the case , no complaints other than that …… so far so good 👍

Your installer knew what was required and got the job done.

Recently changed satellite, with freedomsat and had a new dish and modem installed by their very efficient installer Eamonn. The installation was fast and with no issues. Great Company and very helpful when you call them and need help with something. I totally recommend freedomsat

Excellent service ,and the engineer who fitted it was extremely professional and worked through the rain and wind and so far it’s working very well

The internet service only worked steady for 10 days. We were told a piece of equipment needed replacing. When it arrived it made no difference. I spent 55.00 speaking with staff on my mobile trying to find a solution. In the end we cancelled our subscription. All in all it's been an expensive waste of money and time.

Switchover didn’t happen without numerous calls.
Staff handled my issues perfectly.

Changeover of satellite suppliers was carried out very quickly considering the sudden news that the previous satellite had to be closed down within weeks.

The installer here in Ireland.He never gives up.

This company has excellent customer service. No complaints at all.

The service and customer experience delivered by Freedomsat has been impeccable. They are always available on the phone, call you back, respond to emails, all of that in a timely manner or as promised, and with patience and expertise where needed. This is valid for both the tech and sales team. Thank you Freedomsat for your support over the past 8 years!