Fogstar Anmeldelser 

Hi. Re the Service Team aye Fogstar.

My recent contact with them has continued to follow the supportive, prompt and helpful assistance I've come to receive from them since purchasing a Fogstar Drift battery.
Many thanks

Always great service from Fogstar. I've been using them for years. Its nice to see they have been able to grow while staying personable, responsive and competitively priced. Shout out to Chavarna for helping me out this time round.

Great to have a company who respond and answer questions on products very thoroughly and offer great support. Great customer service in my opinion. Fantastic aftercare and support.

After a wind turbine controller failed and cooked my system I had to get in touch with fogstar to fix my battery fault
Mark was extremely helpful and we did manage to reset the batteries without any further cost.
He has also advised on a solution for winter instead of a wind turbine. A much safer way to stay charged.

Excellent quality batteries and when I recently had an issue, Chavarna was very quick to get in contact and sort it out for me. An excellent place to deal with.

This is my first time to deal with Forster and I would like to appreciate the support and service I received from Chavarna at fogstar,

The sale was great, check out extremely easy and payment options un matchable,

Thank you for a great service.

As always excellent support, advice and customer service, not just in regards to their products but what is attached to them

Really good communication and fast to respond to my email many thanks

UK Company with excellent customer service. I had to contact technical and did not manage to speak to an engineer so left an email. Within a few hours received a call back as well as an email response ! Great Customer service for a B2B company to speak to an end user!

I ordered 2 x 21700 cells and a charger from fogstar because of the reputation for quality and safety with a good price.
Unfortunately when delivered 1 cell case lid was damaged and the charger was completely missing. I called the UK phone number to enquire about getting this sorted, a lady that answered shortly after selecting the right option. Listened took some information quickly spoke to a colleague and arranged for this to be put right. The next day the charger and 2 whole cell cases were delivered. I couldn't ask for more excellent company I won't even consider others.

When I bought my 15.5Kwh battery in 2024, Fogstar sent me an RS232 cable to allow me to apply software updates. Recently, I wanted to apply the latest update, but was unable to find the cable.
Yesterday, I emailed Fogstar and asked if I could purchase a replacement.
Today, I had a reply from Chavarna saying that they were sending me one by next-day-delivery.

That's what I call great customer service!

,

Absolutely brilliant service very helpful .

I bought the 105amp hour fog star drift battery in the middle of June and fitted it to my touring caravan. However, as my caravan is a twin axle with quad motor movers I had made a mistake buying the 105amp battery as the safety system in the battery is set at about 155amp peak and the quad movers could draw 160amp peak.
Long story short is even though it was my mistake, fogstar arranged pickup of the battery by courier from our home and refunded the full price of the battery to my credit card. I thought there would be a £25 fee for restocking the battery and I also thought I would have to pay the return postage, but no, full refund received.
The contact between the company was a little bit protracted but everybody I spoke to via email was understanding and helpful. I was sent the wrong link via email to return the battery but when that error was corrected and new link sent, everything w3mt smoothly and refund issued quickly.
Well done to Fogstar for customer service and when I can afford the larger correct size battery for my caravan I will be using Fogstar.

Well i haven't actually bought anything yet sad I'm trying to find an installer in my area that's happy to install a battery they don't usually recommend. However I've emailed Fogstar quite a few times as I'm old and need a lot of advice and they've been great. I've spoken to Chavarna Clarke and Mark Cheeseman and so far I've got nothing but good things to say about them. I'm looking forward to getting a battery, and a hybrid inverter and changing my old tech over

Excellent battery (Drift 628), working fine and the inbuilt BMS with App readout is a joy. I was modifying a system not of my making and they invited me to take it to Fogstar for their recommendation which was very easy and I left with something I knew would be compatible. For setup information I found email to be the best option and got helpful answers within a day. There were cheaper batteries on the online markets but I wanted reliable quality from someone happy to publicise their address, I'm happy with my choice.

I needed an RS232 cable to do a firmware update on my batteries. Chavarna responded quickly and one was sent free of charge

Excellent company, have Purchased 2 Seplos kits from them, second one, one of the cells developed a fault some months later, Fogstar sent out a replacement cell as soon as one came back into stock. Excellent customer service.

Great company and great customer service if needed. I buy batteries regularly from them over several years, never had a problem. Fridays are the best day to buy as you get a discount. Thank you Fogstar.

Excellent conversation with Mark who answered all my questions and gave me a great alternative.