Fogstar Anmeldelser 

I contacted fogstar customer services for help.
They were very helpful and professional, the problem was solved in minutes..
Great Customer care team

Lots of help and advice throughout the process of purchasing a battery. Chavarna greatly assisted in finalising the transaction.

My order didn't arrive on the specified day but apparently was due to a vehicle problem.
Chavarna in customer support chased it up and it was delivered before 10-30 next morning on special delivery.
She kept me informed promptly of progress and seems very competent.
Very pleased with the product aswell.

Have bought all my 18650 vape batteries from here for years & never had an issue. Delivery isn’t super fast but it’s not bad by a long stretch. They have great offers sometimes on Fridays. Definitely recommend to any Vapers out there

Excellent prompt customer service, dealt with Mark who guided me around the additional settings once the battery had been locked out when it was totally drained, turned out the issue was a fuse blown within the van rather than the battery.

Needed help to sort out flat battery, quick response from Fogstar, Mark. Very patient while sorted things out. Now know why we chose Fogstar

Just an ace company with ace staff. We're lucky to have them in the UK.

Great support on a technical issue

I bought a solar battery from Fogstar recently and forgot to mention that I needed a CAN communication cable with the battery, consequently it was not included in the delivery of the battery.
On realising this I contacted Fogstar and requested the cable.
Charvana in the customer service department responded quickly and shipped out the item, and told me the item would arrive two days later on Wednesday.
In my view this is a very good, no quibble, service from Charvana and Fogstar. In fact Fogstar provided very good prompt service and support before, during and after purchase.
The battery has not been installed yet but hopefully it will prove to be a good and productive purchase.
Thank you

My camper went into 'a coma' whilst off grid, I reached out to Fogstar customer support and was reached out to first thing Monday morning. Following sharing the app dashboards, it was confirmed that the 300Ah battery was not the issue and with their technical guidance, I found the burned out fuse and managed to get us back to full health and full warmth withing a couple of hours, many thanks. Excellent battery giving us 5-6 days static off-grid and permanent off-grid endurance if we use the engine with or without solar. For this level of customer support, is the reason why I elected to pay a little more than the 'eco' cheap imports. I also have to thank the Fogstar approved installer: Total Off Grid, who phoned me just after it happened to assist and followed up with support in parallel.

I purchase a Lithium battery as a replacement for my caravan leisure battery. The price was not much more than a lead acid, so it was cost effective.

I replaced the solar panel controller, and needed advice for a fuse for the new battery. Mark from customer services was very helpful, and pointed me in the right direction.

Purchased my second solar battery from Fogstar, 5 starting because you’re always able to communicate promptly and easily when support is needed. Batteries appear to be really well made and it’s so useful they are fitted with really robust castors. You can also wall mount but I have not done this.

Fogstar 5.12kWh Battery Upgrade, I added another battery to bolster my initial installed capacity… I previously had a single battery and communications rack ready for another in the future. I recently added another battery which was installed relatively easily (although they really quite heavy). The tricky part was making sure it worked properly. Initially it gave the impression it was but I realised this wasn’t the case. Having contacted Fogstar technical, they helped resolve the issue with practical advise which resulted in swift resolution. Special thankyou to Phil. 👍🏾

Battery may be ok. Hasnt done anything especially bad or good either way compares to other batteries i use. The app is utter rubbish though and is bad enough that i would advise everyone to avoid this company as the main way of monitoring your battery is basically broken

I managed to flatten our Fogstar Drift 105ah lithium leisure battery today. This caused the cells to lockout so that the battery wouldn't accept a charge from our smart charger. One quick call to Mark at fogstar and within 2 mins via the app we'd successfully reset the batteries so that they began charging normally. First class after sales support. I would definitely recommend Fogstar for great products and design along side their amazing after sales support.

Great UK based company, Outstanding products and value for money. Also has excellent and responsive customer support. Wouldn't go anywhere else !

I Have the 32kw battery the 2026 version 18 days so far no regrets. Delivered on pallet into my garage.
I would buy fogstar again.
Runs with 8 kW solar and 8kw inverter .
If we get a heat pump I think I might get a second battery. Fogstar far better value than many other brands,

Great technical support. My enquiry was responded to immediately. Had phone call with Mark and he talked me through the problem I was having with my 4 year old, 300Ah battery. Everything resolved within 5 minutes. Great batteries and fantastic technical support. Highly recommended.

Fast response with my query on two occasions excellent service would highly recommended this company answer to my questions with no probs. Thank you very much mark .

Chavarna Clarke specifically was great and quick helping me pick out some new batteries for my vape as im really unsure on which ones i need to get!

many thanks again for your quick help!! :)