Fogstar Anmeldelser 

Just collected my battery from Fogstar. I was running late, so it was super helpful that Chavarna and the warehouse team were able to arrange in advance for me to turn up a little bit after closing time, despite being busy with lorries arriving. Looking forward to installing it now!

Having used a Fogstar battery for a couple of years I knew the product was good but today I had to test the technical dept.
I had a problem with the battery to app communication, I was being asked for a password and as I didn't have one couldn't access the info on the app.
I was directed to Mark who patiently and calmly came up with a solution to my problem. Absolutely great service from an equally brilliant team.
Thanks

I am more than impressed with the Fogstar Drift. It has way exceeded my expectations and can safely say EHU days are in the past!!!! Although the battery is a 460ah the app is telling me now that it is fully charged that I have 471ah. Very impressive piece of kit and well worth the price. Jade at Fogstar replied to email within 30 mins again impressive customer service.

I’ve been communicating by e mail & have been very impressed by the responsiveness & helpfulness of Chavarna.

Concern about my battery has now been eliminated following confirmation of the information sent , thank you

This company provides absolutely excellent after sales care to customers.
We had a reading on our battery monitor that concerned me so I contacted them via email and had an answer with reassurance that everything was as it should be giving me confidence to carry on using it as we always have. Thank you All

Well having had a 16.1Kwh battery from Fogstar coming up to 18 months, I must say all my questions are answered very quickly and the customer support is fantastic. My battery has never missed a beat and has been cycled daily, I notice no degredation. Mark on customer support has been amazing. For the price and the service I would never look elsewhere.

Helped me sort out a unactive battery, very friendly and helpful (much better that AI!)

Very speedy reply to my query about the app. Solved my problem straight away.

Fogstar great battery 280ah pro drift had it for two yrs and appn stopped working both old and new. Raised a ricket and spoke to mark was background work on the app causing some to nit connect all sorted now. Appreciated the call back from Mark who was very polite and knowledgeable . Many thanks i love this battery it makes my life so much easier and long life too

Fantastic customer service. Had an issue with my battery following the winter period. Fogstar dealt that the problem, had the battery collected and sent back within 2 weeks.

One of the best services I’ve had!

I just love it when you get great support from a company... prompt, easy to deal with and effective. Can't ask for more. Thanks particularly to Mark from the support team.

Fast and adequate responses from customer service

I had an initial enquiry about fogstar batteries being compatible with the invter i already had installed.

Mark Cheeseman answered all my questions without hesitation and was quick to reply.

It was a very simple query actually, but I had a superb customer service experience. Thank you Lydia for your prompt reply to my query and suggestion that really helped me to find what I was looking for! Keep up the good work! Thanks again!

Great service, Lydia was extremely helpful.
Thanks,
Steve

I recently had a Fogstar 230Ah battery fitted to our new campervan. The installer sadly did not take a note of the PIN number before installing the battery so that we could not use the Fogstar App. I got in contact with the Fogstar help desk and they were fantastic. They tried a number of ways of accessing the battery. They even got in contact with the Chinese manufacturer to try to get the PIN. Sadly none of this worked and finally I had to remove the passenger seat to read the PIN from the top of the battery. The app now works and I am very happy with the app. To be clear, it wasn’t Fogstar causing the problem. It was the company who supplied the van. I have made my feelings known to that company. However, as they always say, you only know how good a company is when you have a problem and Fogstar get 10 out of 10.

Always delighted by this company and the people who work there (Mark and Jade have been my recent points of contact). I've been to collect batteries from them and they have been super-friendly, and customer support is speedy and very helpful. The batteries (four Drift Pro 2s and one Drift Pro) have been working impeccably for months. Seems like I've written two reviews for these folk now. Which points more to how pleased I am with the system. Today (via customer support) I got the batteries speaking to the Victron system, for the first time since building three systems. Embarassing, because I was using a crap cable and didn't realise that they weren't talking to the system - because Victron do provide a lot of data. Anyway, now looking contentedly at the Victron system Lynx Shunt somewhat tallying with the Fogstar BMS. "Somewhat" is to be expected, because the shunt, in its design, will always be more accurate than the BMS. But the BMS gives battery balancing information and temperatures (in the details section of the console) so all valuable data.

Bluetooth module fixed under warranty. A few steps to try myself first to see if I could bring it back online then smoothly handled as a repair. True to their word with the warranty.

Fabulous customer service! I had an issue with checkout so sent over an email to support not expecting a quick response but not only did I get a quick response, I got a seamless solution from Lydia immediately.

I was debating for ages where to purchase this item from because you never quite know how the service will be when things go wrong but I’m even more confident in my choice after interacting with Lydia! 10/10 recommend