Porter Airlines Anmeldelser 315

This is the worst airline experience that I've ever had. Horrible company! Their connecting flight was late, forcing us to miss our next flight. Their customer service were rude and offered no solutions. I presented proof, screen grabs of their late flight, and then they stopped responding to my claim request. My wife and I had to spend a lot of money we didn't have buying new tickets on another airline to not be left stranded in Toronto in the middle of winter.

Another promising air company turning into a scam show... :(

Booked normal ECONOMY flight from SFA to Toronto around Christmas time. Not cheap as you may imagine.
Upon booking was surprised to find that NO laggage whatsoever was included, had to pay additional 60CAD for check-in I didnt even need. Further - more. No mobile boarding pass issued... Called support and to more surprise discovered that my booking is "basic", which means both no laggage and NO guaranteed sit. And of course - ALL their flights around holiday time are overbooked.
Now the best part - although being very sorry for inconvenience them overbooking they readily offered me to, naturally as a one-time special offer, to promote my booking to *economy* class, which would guarantee boarding, for just extra 500 CAD on top of already paid price... Classic scam schema at work!

Experience summary:
1. They deliberately overbook (and try to convince that's a normal every day practice now) and openly say that "chances to board for you are VERY low")
2. Immediately offer to pay a good chunk extra to upgrade to what you in fact *already paid* for
3. No cancel option - can't be seated on your flight, but can't cancel either (they want your money regardless whether you actually fly or not)
4. Never mention own compensation policy for overbooked flights (they must compensate up to 400% based on own rules published online). Moreover - manager tried to play it "you misunderstand the policy, it doesn't apply" way.
5. Conversation with customer service, regardless of evidence of booking or reasoning provided, stumble at "you have 2 options - pay extra to upgrade to get on the *same* flight or move to another flight (multiple stops, next 2 days etc ). DESPITE seats factually available on the same flight.
They keep pressing with "trust us - it's the best deal you can have! it will cost more of you shop elsewhere". They know they got you hooked!
6. Finally - customer service: both support operator and later her manager, after unsuccessfully trying to sell same upgrade bullshit, simply hung off.

Is outrageous such scam tactics are officially a standard business among air companies now. They simply exploit most sensitive time for travel,

I did get seated immediately after arriving to airport (100% sure is result of fighting back with support), but can only imagine how many people gave up and "upgraded" to make sure they board.

So my family took me on a vacation to florida and i was expecting like: are the staff members nice? good food? free wifi? it was my first time on an airplane so yeah, the staff was really nice, the cloud view was nice, pretty much everything was nice about it, thank your porter, you have served good. I wonder why there is so many one star reviews.

It’s really weird to leave a good review to a budget airline, but today I really have to. Today, I MADE a mistake, and when I called the customer service, Tom answered the phone and went the extra mile, literally above and beyond what I expected. This really made my day and it was the best surprise ever. Thank you thank you so much. I wish there were more people like this at the customer services.

Terrible communication.
Plane diverted.
Plane lands in another airport.
Plane has technical issues.
Told to wait 1 hour.
Told to wait 2 hours.
Told to wait for another hour and another air craft coming from Toronto.

One thing after another. Would never ever ever fly or recommend.

Waited 45 minutes to debark in Halifax and were 2 hours late on way back to Montreal (1.5 hour flight) and another hour for our luggage to come out. Just a confirmation of many a frustrated experiences.

1st: Online check-in requires you to still get a ticket at the airport. Ridiculous.

2nd: They said on their website there would be a full refund to the original payment method if requested within 24 hours of purchasing a ticket, however, when I requested it, they gave me a voucher instead. When I sent them an email about it, I hadn't heard back from them even after 4 months. This forced me to purchase an overpriced ticket with them so I could use the credits(they expire in 1 year). They are the worst airline in Canada, and I would NEVER fly with them again.

I want to express my disappointment regarding my recent travel experience with Porter Airlines. I encountered significant delays during my journey from Ottawa to Vancouver, where my flight was postponed by two hours as the airline opted to wait for passengers from other delayed flights. This situation was particularly frustrating, considering I had invested $800 in this service. Additionally, I found the cabin accommodations less than satisfactory, as they did not adequately accommodate carry-on luggage. Overall, I believe they should close their services. Don't use Porter Airlines.

I had three flights with your company in one day. Somehow, the company managed to be late with each one by at least two to three hours.

I could have booked a direct flight from Toronto to St. John's on December 22nd, but I chose three connecting flights offered by your company to get home faster on December 21st. Instead of paying $400+ for the direct flight on the 22nd, I paid $1200 for the flight on the 21st.

As a result, I wasted money and time because each flight was delayed by at least two to four hours. I am still sitting at the airport receiving text messages about further delays. So, instead of arriving at 10 p.m., my estimated time of arrival is 4 a.m. the next day, and it may be later. I have received seven text messages and eight emails with delay notifications, and they are still coming.

flew from san francisco to montreal. the plane was delayed at san francisco and we were told that the connection would wait for all 35 passengers. they did not wait. i almost missed my connecting flight because my girlfriend was unnecessarily held up at security in toronto and the lady didn’t want to delay the already delayed plane another 2 minutes. she threatened to rescind my ticket and i was almost de-boarded from the plane. when we did land in montreal they lost my girlfriends checked luggage. we never got it back.

Never again. Missed connection because the flight arrived late. Customer service was helpless and told me to skip the line. But US customs don't care if you have to catch a flight. Even without that delay, barely an hour is not enough to get off the plane, go through customs and run through the whole airport from A to B while boarding is a 9AM and you land at 8:15AM (was way after 8:30 when I exited the plane). Stranded for 9 hours at Toronto, no voucher for a meal. Porter staff on their cellphone, not caring about customers. Took 30 minutes to get a new ticket. Wasted time and money. Can't talk to a supervisor.
I want a refund, not a stupid voucher for the next reservation. Boycott Porter.
P.S. staff is rude and online chat super slow, 1 hour to talk with an agent.
P.S.2. they couldn't care less about speaking French. Only English support.
P.S.3. boarding from the US they are asking for the AVE because it has to be manually put into the system. Never ever had that situation with other companies.
P.S.4. onboard experience: snacks are meh (cookies hard as a rock), slow WiFi and the power outlet fails to charge (power draw of 65W, turns yellow) for a phone quick charge. Besides there isn't much leg room. And I'm kinda short, so that says a lot.
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EDIT: customer service did not follow up but somehow I unexpectedly received a partial refund corresponding to the amount of the voucher. Now waiting for the meal refund form that should be sent in 14-30 days...?
Seems that menacing them to escalate the case to the ombudsman/OTC was enough. I encourage other passengers to do the same, you must insist, leave bad reviews and escalate. Maybe it will be a wake up call and force the company to do more coaching regarding their staff attitude.

You must spend more money to get your Porter boarding pass in advance.
Booked a one-day Ottawa-Toronto return flight (PD2206) with this tightwad airline. After getting a Porter notice to check in online, I got this gem: “Boarding pass pickup at the airport. Your flight is booked in Basic, a restrictive fare. Please see a check-in agent to pick up your boarding pass(es).”
Right, Scrooge Port-Air.
So, if you book a front-of-the plane seat for more $$$ you then get a boarding pass in advance otherwise you line up in their cattle pen at the airport and wait for an agent. Good to know. This type of info is useful for potential passengers. Unfortunately, Porter does not share it in advance.
Porter used to be a class act. They have expanded too quickly and are now laser focused on maximum revenue for minimum service. Pa$$engers beware.

Just found out that my points have expired and received no notifications from Porter on this and it's been only a week. I just lost 16K+ points and when I called to see if they can do something seeing how I need to book a flight for tomorrow AM, the agent told me the 'notification' is on their website!!

This is completely unacceptable. I couldn't even speak to a supervisor, customer care is really really bad.

What's the point of collecting points if you don't redeem them plus Porter uses these points to make money off of their clients, all businesses do. It's extremely disappointing

Most inconsiderate airline ever! Poor customer support. We were bumped off our flight when we arrived 1 minute late for boarding, even though we were in the airport and have checked in their desk early but was stuck in security check.

Thank you to Amanda today as I had to call Porter to change my flight as all of the flights available online were booked. She was very professional and found me a flight! Thanks again Amanda!!

I’m never flying with Porter again after they:

- In Feb 2023: broke my small carry-on, after forcing me to check it in - even though it fit inside their measurer

- In March 2023: forced me to sit in a plane for >7 hours for a 1hr flight since the flight was diverted, made a pit stop and a full round trip since porter didn’t clear landing space, followed by a 1hr wait to rebook my flight, at my own expense.

- In Oct 2024: experienced the worst customer service as outlined below

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Their staff at Pearson airport is highly unprofessional.

The self-kiosk for printing bag tags wasn’t working, so I went to the employee-attended booth.

They refused to check my bags because I was 5 minutes late to the 90-minute bag drop-off, and would have been on time if it wasn’t for the faulty self-kiosks.

Instead of empathizing with the unfortunate situation, the Porter attendant repeatedly laughed at me, with no sensitivity/empathy/apology - despite me being cordial with the staff members.

The Porter check-in attendant at Pearson did not let me speak with their supervisor either to potentially rectify the situation. I was flying with Porter Reserve & NEXUS/TSA Pre, so I would have cleared security and immigration in less than the 85 remaining minutes before my flight.

Note that Air Canada has a more generous cut-off window of 60 minutes and Billy Bishop Airport has a window of 45 minutes for baggage drop-off.

Avoid Porter at all costs, unless you’re OK with wasting time and money, feeling disrespected, and tolerate horrible service.

Horrendous customer service. Cancelled flight, told I’ve been placed on a flight for the next day and now finding out I haven’t. Tried calling their customer service number and told the wait time is 4hrs.

Never again! Should be ashamed of yourselves!

My husband and I recently flew Porter Airlines for the first time, to LAX on September 19th of this year and returned to Toronto on October 1st. The trip was the BEST! Porter Airlines staff are so friendly, kind and very helpful. Their service is Excellent! (Hope it remains this Great always!) Can't say the same for other Airlines and we've flown several other airlines.... The flight was great, to say the least because of the first class service. We definitely recommend Porter Airlines to anyone who hasn't had a chance to fly Porter Airlines and I say this with all sincerity! Kindness begets Kindness! Love, love, love Porter Airlines .....

I chose Porter Airlines for a change but ended up with a stressful experience. From rude check-in staff to being unfairly denied boarding over a baggage issue, the lack of professionalism was shocking. Customer service failed to resolve the situation. Porter needs to improve by training staff in empathy, conflict resolution, and offering real support to their passengers.

This morning after booking a BC Ferries ticket with a medical assistance was nowhere near good service and when arriving for my through fare to get to Vancouver the agent picking me up with a wheel chair said we don't have you on a transfer for medical service just pick up. They didn't help me and I was then missing my flight. I called porter airlines which was a long shot as I didn't have insurance for my ticket. They re routed my flight from Vancouver to Victoria where I was stuck due to BC Ferries lack of empathy and service. I was not charged extra for my flight and Rose the agent was so amazing and kept me calm as this was for medical treatment. Thank you Porter Airlines for everything. So Appreciated.