Porter Airlines Anmeldelser 315

Flight from Winnipeg to Halifax via Ottawa was delayed by five hours. The leg from Ottawa to Halifax was cancelled.
We were told in Winnipeg that if we could not get on a later flight in Ottawa that day, Porter would put us up in a hotel and cover expenses.
We did not get seats on the later flight, had to argue with Porter staff for our accommodation, and were told we would easily get reimbursement with receipts for meals and Taxis.
Our delay clams for compensation were denied.
I lost a days pay as a result of the delay and cancellation.
It’s been five weeks now and no response on our meal and taxi expenses.
Suffice to say, the worst experience with an airline to date.
Unless they come through on refunds, we will never be flying this airline again and would caution others to do the same.

Well i got to leave a good review when its due. It was my first time using Porter airline and i was really glad i did. It doesnt take a lot to make a costumer happy. Free wifi and larger size serving for the drinks.

I recently flew with the Porter Airlines PD656 on March 29, 2025, and unfortunately, I had a disappointing experience with one of the flight attendants. Her behaviour was unprofessional and rude, which negatively impacted the overall flight. While she did offer an apology at the end, the earlier interactions had already soured the experience.

I value courteous and professional service when travelling, and I hope the airline prioritizes training and hiring staff who uphold these standards. I appreciate your attention to this matter and look forward to an improved experience on future flights.

I had an overnight flight with Porter, Vancouver to Toronto, on March 23 at 10:05 pm, PD 318. I consider myself a very modest traveller, the one who never goes to the toilet and claps when the plane lands safely. However, this airline is so unnecessarily awful from start to finish. Check-in took about 7 minutes per person. Makes you wonder if those reps at the counter are literate enough to check you in. On the plane, the flight attendants were rude. I asked for water, having pointed out they skipped me for whatever reason. I was not sleeping, ok? I was awake and they skipped me. I was watching the older female flight attendant touch just about every overhead compartment as she was serving drinks. I was thinking to myself she had horrible balance, because the flight was not shaky at all. They cut off the line right in front of me. The flight attendant told me I couldn't get water until the next service, and made me look like I was asking for gold. Very embarrassing. The next service wasn't until 1 hour before landing. They offer you a snack from a basket... I chipped 2 teeth with this "fresh" snack and now have to spend 4x the ticket price to have them fixed. Very rude, very rude, very rude... Please avoid them at all costs. Also, the seats are uncomfortable. No one wants to fly on embraer anymore. The only good thing about the flight is having internet, but I would have preferred getting a glass of water and a cookie and having slept for 5 hours. Avoid them.

March26, 2025
We took Porter Airlines from Montreal to Edmonton via Toronto.
The 2nd leg Toronto to Edmonton was Flight PD 409. The boarding went very smoothly.
Staff were nice, especially Janice (I had to ask for her name). She was very pleasant during the flight, patient not only with myself but I noticed with other passengers as well.

We have been taking Porter Airlines whenever we can once they started operating out of Edmonton, Alberta and Montreal, Quebec.

There is a huge difference between them and Flair Airlines. We stopped flying with Flair Airlines for over 2 or 3 years now as their service is bad.

Lost luggage received 10 different responses. System still shows luggage is lost and we picked up our bags already. We were told oh someone will call you no one ever did. Worst airline - they don’t know what they are doing. Look at other reviews- they all say the same.

I will never book any flight with this airline again, we already CHECK IN at airport, wiat for 6 hours, but the flight got cancel at the last minute an not will to help find another flight on the same day. End up, I have to cancel all my hotel and other flight booking with no compensation. This airline is most worst airline I ever use.

From far worse customer service ever! The girl at the front desk has no professionalism. She left the front desk 50 mins before the flight departure and refused to come back to print a boarding pass. we asked the security person to let her know that there was 6 ppl at the desk and she refused to come print it . We had to wait 40 mins there to get tell that we missed our flight when she was told 30 mins ago by the security person that we were there and that she was calling our names but we could not pass security because of it. We could literally see her on the other side of the window. Never again! She told us that if she would rebook us she would loose her job and lost it telling us that she hated that job and would quite.... Wow no words to explain this. Customer svc zero nada , she handed us a card smilling and said please call and complaint so we did. Here it is.

Do not use this company zero stars. If anything goes wrong flight delayed or cancelled you will get no help from Porter. The staff say you were a no show when that was absolutely not true told you are not flying anywhere today come back tomorrow 3 days running then told 48 hours have passed we don't have to help you now. Dreadful way to treat customers

worst airline i have ever been on
flight delay 3 hours witch made us miss our connecting flight that end up delaying us an extra 2 day
they paid for hotel and that's it I've been back and forth with them for 2 months for meal reimbursement child care and for missing work for 2 days
today i was told nothing they can do so im out 200$ on meals and few thing and 2 days wage and child care

there customer service has to be the worst ive ever seen

can only talk by email you call and they give run around

Porter Airlines is by far the worst airline I have ever flown with.
Everything about them is terrible, from their customer service to the employees who work for this garbage airline.

I was supposed to fly from Las Vegas to Toronto with a one-hour layover in Ottawa. At midnight, eight hours before my flight while I was still in Vegas, I received an email informing me that my flight home to Toronto had been canceled. Instead of rebooking me on another airline for the date I needed, they rescheduled me for a flight a full day later with a three-hour layover in Montreal—simply because it was cheaper for them.

This meant I had to pay for my own accommodation and food, all because Porter found it more cost-effective to leave me stranded. Calling them was a complete waste of time—the wait times were sometimes as long as five hours. Later, I found information on their website stating that I would not receive any compensation for hotel or food expenses.

When I finally arrived in Montreal, my flight to Toronto was canceled yet again because the pilot had fallen ill. Instead of rebooking me properly, they issued me a standby boarding pass for an earlier flight, meaning I could only board if someone else didn’t show up. Worse yet, I wasn't even first in line—there were seven other passengers ahead of me in the same situation.

I approached a Porter employee, explaining that I was exhausted from all the cancellations and that I at least wanted to be first on the standby list. She refused to listen, was extremely rude, and even threatened to call security if I continued to complain. Then she simply walked away and ignored me.

Other Porter employees I asked for help only responded with "I do not know" or "Call Porter." When I requested to speak with a manager, they told me I had to leave the boarding area entirely and go to a Porter desk located near the airport entrance—meaning I would have had to exit security completely.

Luckily, three people did not show up for their flight, so I was finally able to board and return home. But had they all arrived, I would have been stuck overnight again at my own expense.

Porter Airlines is anything but professional. Their staff is completely incompetent and seems to know nothing beyond the phrase "Call Porter." They do not care about their passengers, they will never refund you for anything, and good luck trying to reach them by phone.

If you actually want to get where you're going on time, never book with this 0-star airline.

The flight was canceled, and we did not receive any notification, either by phone or email. On top of that, we attempted to contact customer service for eight hours, but received no response— not even regarding a refund as per their policies. This is completely unacceptable and reflects poorly on the company. It has been a truly terrible experience. It will be the first and last time with them.

Flight was cancelled for Sunday and an email was sent saying it was rebooked for the following Thursday. I guess my employer won't mind me being off for an extra 4 days and my bank balance won't mind the hotel and food bill. There was also literally no way to speak with anyone in customer service. I will never fly on Porter and will tell everyone I know what happened.

Although it was a confusing process due snow storm flight cancelations a huge shoutout to Kim Nascimento at Porter Airlines Billy Bishop for her exceptional customer service! She went above and beyond to ensure my flight confirmed, making a truly positive impression with her friendly attitude and helpfulness. Thank you!

They cancelled our flight and rebooked us 4 days later. They do not care about customers, they only care about money. Avoid at all costs. Use an EU airline or just use the train if you’re traveling within Canada. It would probably be faster anyways because Porter doesn’t plan at all for anything going wrong and will just let you get screwed over and offer nothing in return as long as they save 50 cents. This has happened multiple times in a row now and I can’t stay quiet anymore. Anyone who works for Porter should be ashamed to work for such an immoral and greedy company. You greedy immoral bastards.

All 4 flights in my itinerary left late and I missed one connection which meant I had to stay overnight in Toronto and get less than 4 hours of sleep. Then the flight to Montreal also left later than planned, and we had to board outside, in the snow, and then we sat for like 20 minutes in a cold plane with open doors while the crew loaded stuff into the back of the plane, in the middle of winter. Had I known that so much of my time would be wasted and I would be so uncomfortable, I would have paid the extra couple hundred buck and flown with Air Canada. Never again...

Pretty cheap and good option if you're flying to canada, they dont really have any screens or anything but the unlimited free wifi makes up for it. they give snacks and drinks 2 times on 5-6 hour long flights. Overall service was pretty good.

late departure, no grounds crew at connecting city, missed connection. No communication at airport, shuffled everyone back through customs before we had a chance to look at other airline options to keep on track for timeline. Had to battle to get them to admit the issue was their fault. They finally provided hotel and meal voucher but said I had to pay for transportation and submit online to get paid back. Its a struggle to get reimbursed for expenses after they tell you to submit. Their website runs you in circles, their live agent chat was useless. Wish I had seen this review site before booking, now not surprised they have 75% one star. Spend the extra on another airline, these guys aren't worth your aggravation!

I booked my first vacation with me children to Newark to see the family and friends and spend the holidays, all of this never happened because of Porter, they cancelled my flight after everyone had already boarded and their excuse was " We exceeded Duty" when they should've know and never had that flight as a possibility. I lost all my Airbnb money, reservations, and bookings that were planned for the best Christmas/New years vacation, and the refund process is a joke, they have you calling everyone but will not help you get your money back. Stay far away from them if you want a good vacation.

My Air Canada Flight around December 11 from Ottawa to Halifax was delayed, so I ended up on a Porter flight. I was very impressed with the service. Catherine (forgive me if the spelling is wrong) was an amazing flight attendant and did a great job keeping a drunk couple under control. I would choose Porter again, for sure.