Flyone Anmeldelser 434

A heartless airline with shady fee practices. They charge for children prams for god sake!!! And to add insult to the injury, on their website the fee is 50eur for the airport checkin, but somehow in reality they charge almost 70eur. I witnessed a poor mom crying and then leaving their pram with them because they could not afford the fee and then carrying the child on her hands all the way to the gates which is a rather long journey in this airport. Heartless, shame! I don't know any other airline who does this!

Flight Number: J3G17S

I am extremely disappointed with my recent experience with FlyOne. The flight was initially delayed multiple times: first from 5:00 PM to 7:00 PM, then to 9:00 PM. At 8:30 PM, it was abruptly canceled, citing bad weather as the reason.

However, this explanation feels unacceptable, as flights from other airlines were still operating under the same weather conditions. This inconsistency raises questions about the real reason for the cancellation.

FlyOne’s handling of the situation was frustrating. Passengers were left waiting for hours without clear communication or timely updates. This level of service is far below what customers should expect from an airline. I hope FlyOne will take steps to improve its operations and communication in the future.

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Sunt extrem de dezamăgit de experiența mea recentă cu FlyOne. Zborul a fost întârziat de mai multe ori: inițial de la ora 17:00 la 19:00, apoi până la ora 21:00. La ora 20:30, a fost anulat brusc, motivul invocat fiind condițiile meteorologice nefavorabile.

Cu toate acestea, această explicație nu este acceptabilă, deoarece alte companii aeriene au operat zboruri în aceleași condiții meteorologice. Această inconsecvență ridică semne de întrebare cu privire la adevăratul motiv al anulării.

Gestionarea situației de către FlyOne a fost frustrantă. Pasagerii au fost lăsați să aștepte ore întregi fără comunicare clară sau actualizări la timp. Acest nivel de servicii este mult sub așteptările clienților de la o companie aeriană. Sper ca FlyOne să ia măsuri pentru a-și îmbunătăți operațiunile și comunicarea pe viitor.

Scammers! They try to include services that you do not need when purchasing a ticket and you won’t be able to refund it.

Es gibt sehr viele versteckte Kosten, die den Kunden wie auf einem Basar in die Irre führen sollen. Ich wäre bereit, lieber ein Ticket vom Anfang an für 20–30 € mehr zu kaufen, als mich hinterher ausnehmen zu lassen und gezwungenermaßen das Geld aus der Tasche gezogen zu bekommen. DA füllt man sich als Kunde für Dum Verkauft, und wenn man denkt das vielleicht mänchen aus not diese Flüge nutzen müssen und keine andere Wahl haben, macht den Sachverhalt noch trauriger und frustrierender.

The flight was delayed by 4 hours and the staff provided no information, refreshments or updates whatsoever. When I asked, they laughed at me and continued to chatting to each other. DO NOT fly with them - rather take a longer connecting flight to avoid FlyOne.

All other poor reviews are accurate.

Assistenza 0! Ladri veri. State attenti a prenotare con Flyone soprattutto sul loro sito, se siete registrati e avete necessità di inserire un nome diverso attenti che poi vi spelano! Stessa cosa se fai un errore e chiami immediatamente. Sono lì per spellare sugli errori non per dare un servizio.

Ladri veri. Può capitare l’errore ma se chiami immediatamente una modifica la puoi fare! Siamo persone non animali.

Ps sempre se ti rispondono. E non prenotare direttamente con loro ma meglio tramite agenzia almeno rispondono e danno assistenza visto il pagamento di un servizio.

Hanno un sito web che regista in ritardo e male le prenotazioni: e così ho dovuto fare una doppia prenotazione e doppio pagamento perchè alla prima prenotazione mi appariva soltanto l'addebito bancario che la banca non mi ha stornato.

Today, I accidentally purchased a ticket for December 24th, thinking I was booking for November 24th. I paid for several extras, including business class seats, luggage, automated check-in, and a few other add-ons. As soon as I realized my mistake—just minutes after completing the transaction—I contacted customer service. I explained the situation and asked if they could simply adjust the date to match the one I had intended to book.

Their response? A flat-out no. No date changes, no refund, no assistance whatsoever. It’s shocking to receive such poor service, especially for a mistake that could have been easily corrected. Needless to say, I won’t be flying with FlyOne again.

It is not worth even a single star. This airline is the worst I have ever flown with. They will change your seats before the flight, and you will pay 45 euros for a seat where there were supposed to be only two people in a row, but in the end, there will be three.

TERRIBLE. Never never never fly with fit one. If you do, you will remember my review.
They are rude, zero communication, low service, techically bad, be careful. They keep you in airplane for 3 hours before 5,30 hours flight and have only water and stupid explanation. Telling passengers be tolerant. This is not the first time.
NEVER FLY WITH THIS TERRIBLE HORRIBLE FLIGHT
NEVER

Rude staff, charged me extra for hand luggage even though this was already paid for and included.
Avoid at all costs.
I will never ever fly with them again.

Moi qui me rejouissait de l'arrivee d'une compagnie aerienne armenienne....la fete n'a pas dure longtemps. Retards tres frequents sur les vols et malgre les lois en vigueur, la compagnie refuse les dedommagements. Elle ne repond aux mails que si ils sont ecrits en anglais et n'a pas de service reclamation reel. Cette compagnie devrait s'inspirer de Transavia en terme de traitement et relation clients...a eviter

Not sure what the fuss is about. I was a bit sceptical after reading the reviews but the return flights from London to Chisinau were €280 cheaper than Wizz.
Can’t complain. Both flights on time, super comfortable, cheap on board food & drink compared to other airlines and we landed early both times. People need to read the t&cs about checking in online as most budget airlines charge you for checking in at the airport.
I would definitely use them again. Thank you for a stress free weekend.

EVITE FLYONE
A EVITE, si jamais vous avez une problème, aucun geste ne sera faite. Très mauvaise expérience avec Fly one, je suis très déçue et c'est du jamais vu, en tant que client avec cette compagnie, depuis des années je prends des vols avec eux pour Dubaï et cette année j'ai eu une très mauvaise expérience. j'ai eu le décès de mon mari une semaine avant mon vol et j'ai contacte l'agence pour Demander de me décaler mon vol, et leur personnelle ne vous écoute même pas, il vous raccroche au nez le téléphone. Impossible de contacte le service commerciale, ils ont refuse tout type de faire un geste. J'ai du tombe sur elena POPOVICI et c'est une vrais honte. Elle ne sais même pas écoute , il s'agit de plus de 1300 euros pour des billetés aller - retour (que j'ai perdu) pour ma famille et ils ont tout refuse. ils ont revendu mes billettes et l'argent dans leur poche et le client, on s'en fou. je trouve une vrai escroquerie.
la honte total.

Ho acquisito un biglietto aereo per mia madre tramite questa compagnia. Non nego che leggendo le recensioni ero molto preoccupata ma il viaggio era urgente e questa era l'unica compagnia disponibile. Il viaggio è andato liscio. Nessun tipo di cintrattempo e sono anche arrivati leggermente in anticipo. Credo che mi affiderò nuivamente a loro.

Flyone compagnie Arménienne !!! (A Éviter )!! ,compagnie sans scrupule qui vous fait rester 3 jours de plus sans se soucier des frais d'hôtel et de retour ; et le 3 emes jours decalle les horaires 3 fois ! , le vol de 0h 40 reporté a 13 hs et ensuite a 16hs !! ; vous n'avez plus de correspondance et d'hôtel arrivee en France ! .
Quand vous vous renseignez au comptoir de la compagnie a Erevan , vous avez comme réponse ( pour les réclamations il y a un numéro de telephone.M Plot.

They cancelled my fly in Istanbul, I had boarding pass but in gate said check again with them finally they respond sorry we over booked passengers!!! Not responsible and responding any thing .... I will never fly with this rubbish airline!!!

I booked the below flight on Sep 16 and didn't receive any other email communication from FlyOne.
I just had confirmation with FlyOne helpdesk that my email wasn't sent a schedule change. The told me to email helpdesk to escalate the situation as claims aren't being helpful.

PNR: P6SCVM

Flight details:
TBS-EVN
Sep 24
20:25 departure

The story:

Daria and I got to the airport at 18:00, 2hours and 25minutes before scheduled departure only to find our flight wasn't on the board.

I then checked the FlyOne app and it showed the flight at departing at 16:45?

I didn't receive any notification via email or app push notification that the flight time changed.

I contacted FlyOne customer service and spoke with Allah. She mentioned that an email communication was sent out to all passengers on Sep 20, I haven't received anything, I checked my junk and deleted folders. Nothing. (Today, Sep 25, FlyOne helpdesk confirmed my email wasn't sent a notification)

This highly unacceptable service, and it's made me think twice about ever flying with FlyOne in the future.

Flyone cancelled out flight from TBS to DUS on the 14.08.23. I had to book and pay another airline to fly my family home, Flyone did nothing to help us out of the situation they caused. I am running after my money for the cancelled flight since then, which is more than a year now. This is not an airline, it is a mafia scam and should not be allowed to operate in countries with laws.