Fly High Travel (Digital DMC in HongKong-Macau-China) Anmeldelser 6

Lack of Planning, Zero Communication – Avoid Fly High Travel Limited”

Very disappointing and unprofessional experience with Fly High Travel Limited– DMC in Hongkong and Macau.

During the enquiry stage their team was extremely responsive. However, the moment we paid the advance the communication became very poor.

At the time of booking they had confirmed a particular hotel for our stay. But just 4 days before our travel we were suddenly informed that the hotel had been changed. Only when we followed up did we realize that our hotel had never actually been booked, and when they finally tried to book it, the hotel was already sold out. This clearly shows a lack of planning and responsibility.

Even regarding the visa, there was no proactive communication from their side. We had to keep asking for updates, and even 10 days before travel there was no clear information until we followed up ourselves.

Throughout the trip we were not given proper instructions regarding pickups, sightseeing tickets, or schedules. Each time we had to chase them for basic details like pickup timings, and there were several instances where we were kept waiting due to poor coordination. To make matters worse, our airport transfer back was not even booked, which caused unnecessary stress at the end of the trip.

Our interaction with Mr. Jasanmeet Kaur was particularly disappointing. During a discussion regarding these issues, he even left the WhatsApp group midway, which we found extremely unprofessional. The overall attitude felt very egoistic and dismissive, and it honestly felt as though we were being treated like we were travelling free of cost rather than as paying customers.

Overall, this was a very frustrating experience and I would not recommend Fly High Travel Limited – DMC in Hongkong and Macau to anyone.

It was a hassle free, professional approach. Got my 5 year visa done in a week. Strongly recommend!

Nice service

Failed to read booking details & confirmation messages, then blames the tour operator when they fail to board. Staggeringly unprofessional.

My review of Fly High service:
To me, it is a first-time experience going through a private travel agent for the purchase of tickets. When I am used to booking a package tour from those commonly known travel agencies, purely acquiring two tickets would entail more problems than I first thought.

Thanks to Fly High Travel Agent, especially their experienced and dedicated personnel, Pansi, who made my plan of travelling on plane with my 93 year-old mother come true under her sensible and understanding arrangement of wheelchair space for my mother. It is also a great relief to fly at the appropriate time and dates with Pansi’s cautious and patient work of booking without which I might have to search and consume more energy of my own. I owe a lot of gratitude and pleasure to your company and look forward to your assistance in travelling in the future.🙏🙏

My Experience with them was fabolous, i travelled from london to hong kong with them and what a great experience for us with them. Right from the flight onboarding to landing to accomodation i was informed about it