Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Se mere
Virksomheden har svaret
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Se mere
Virksomheden har svaret
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Skrevet af virksomheden
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Kontaktoplysninger
84 B&C London road, TN4 0PP, Tunbridge Wells, Storbritannien
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Fremragende
999 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Floorsave
Thanks for your review, we are glad you are happy with our service and we know your flooring too!
Kind regards,
The Floorsave Team.
Excellent all round!
Excellent customer service, from prompt delivery of free samples, to telephone support with order and queries. Floorsave always provide a prompt reply and are always so helpful. Delivery is fast as well and their prices are excellent. I love the new flooring. The quality is great. Cannot fault them.
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Floorsave
Thank you for your lovely review. We are glad that you were happy with the service and flooring! It really does make a difference to hear back from customers.
Kind regards,
The Floorsave team.
Friendly and efficient
After months of indecision, we finally made our choice of aged oak engineered boards (at a considerably lower price than the competition). Friendly and efficient help on the phone - item in stock and available for delivery in two or three days. Needed to change the delivery date, which was quickly rearranged with no trauma. Only potential problem was that we were told to expect a Transit van which could access our drive in a small lane, but it turned out to be a tail-lift truck, which we saw slow down but go past as it would have blocked the lane. Some time later, we saw the cheerful driver wandering down the lane, towing a motorised pallet trolley. If it had been at school run time he would have been taking his life in his hands! But as it turned out - all good. Another few months, and I might get to putting it down..............
24. september 2024
Besvarelse fra Floorsave
Thanks for taking the time to review our service. We are glad you were happy with the process and really glad that the delivery driver was helpful and cheery! We rely on third party couriers so it's good to have nice feedback for them too.
Kind regards,
The Floorsave team.
Excellent service from Fran throughout…
Excellent service from Fran throughout the process and great quality product delivered swiftly and undamaged. I would definitely recommend Floorsave.
2. september 2024
Besvarelse fra Floorsave
Thanks for your lovely review. We are glad we were able to help you with your flooring, we hope you are happy with the finished product.
Kind regards,
The Floorsave Team.
Great product and services
I am super happy with my engineered wood floor. I have ordered 150mm x 18/5mm x random lengths Rustic Oak Lacquered Rustic Grade Engineered Multiply Wood Flooring. It looks very nice in my bedroom. The ladies at the reception were very helpful and responsive and clarified all my questions. The delivery was on time. Stellar experience.
3. september 2024
Besvarelse fra Floorsave
Thanks for taking the time to review us. We are glad that you are happy with your flooring and the service, it really does make a difference to hear back, good or bad!
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review. We are glad you are happy with our service and hope you love your flooring.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Everything was straight forward and…
Everything was straight forward and went to plan .
20. august 2024
Besvarelse fra Floorsave
Thanks for your review and for coming into the showroom.
We hope you are happy with your flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thank you for taking the time to review Floorsave. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Wow!
Wow!! what great service both times or ordering form this great company .Fran who twice Iv dealt with is amazing, she is a big inspiration , a very big credit to the company. A big thanks to Fran from my ordering to receiving my good she kept me informed. Great company!! Highly recommended.
31. juli 2024
Besvarelse fra Floorsave
Thank you for such a lovely review. We are really happy that you came back to order again and were pleased with our service. It does make a difference to us hearing from customers, good and bad (although obviously it's nicer when they are happy!) Thanks again.
Kind regards,
The Floorsave Team.
quick mail.
29. juli 2024
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks very much for taking the time to review our service, we are glad you were happy with it!
Kind regards,
The Floorsave Team.
Sample sent as requested
Only requested a sample but it came quickly and well packed/labelled. Product looks good - just need to make a decision!
22. juli 2024
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Great and friendly staff at…
Great and friendly staff at southborough branch. Helped with storing panels for 2 weeks and no issue with return of panels not used
24. juni 2024
Besvarelse fra Floorsave
Thanks for your review. We can normally store goods in our showroom or at the warehouse for a few weeks. Thanks for coming into store to pick up.
Kind regards,
The Floorsave team.
start to finish
made my order and made a mistake at the check out company emailed with a response remade the same order customer service was good, checked the order went through notified with another email it did then, i arranged the delivery a week later had no problems with delivery floor down not much waste satisfied with the whole process
7. juni 2024
Besvarelse fra Floorsave
Thank you for taking the time to review our service. We are glad we were able to help and get the correct order out to you. We hope you are happy with your flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review. We are happy we were able to get this delivered to our showroom for you, thanks for collecting so promptly. We hope you love your flooring.
Kind regards,
The Floorsave Team.
Easy order system and excellent…Vinyl Flooring enquiry.
Easy order system and excellent delivery service.
1. juli 2024
Besvarelse fra Floorsave
Thank you for your review, please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Fantastic service
Fantastic service! Samples arrived next day, order also delivered fast and the flooring is a great quality.
Highly recommend
14. juni 2024
Besvarelse fra Floorsave
Thank you very much for your review. We are glad you are happy with our service.
Kind regards,
The Floorsave Team.
Samples
I ordered some samples that arrived very quickly. From the samples the flooring appears good quality with lovely textures. I’m yet to decide which one to order
8. juni 2024
Besvarelse fra Floorsave
Thank you for your review. Please let us know if you need any further help or advice to help you choose.
Kind regards,
The Floorsave Team.
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